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Test Bank for Communicating for Results A Guide for Business and the Professions, 10th Edition

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This is completed downloadable of Test Bank for Communicating for Results A Guide for Business and the Professions, 10th Edition

Product Details:

ISBN-10 ‏ : ‎ 1111842167
ISBN-13 ‏ : ‎ 978-1111842161
Author: Cheryl Hamilton

This best-selling text will show you the basic concepts and techniques you need to successfully communicate in today’s business world, regardless of your current level of business experience. Covering every aspect of the communication process, COMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS, Tenth Edition, will give you a competitive edge in any business situation–from the initial interview to making skilled presentations (complete with professional visual aids) to assuming a leadership role. In addition, you’ll find online video clips of common professional scenarios paired with the concepts from the text give you a realistic glimpse into the business world. COMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS, Tenth Edition, is your opportunity to see how theory translates into practical action–and how that knowledge will help you improve your chance of career success!

Table of Content:

Unit 1: Understanding Communication in the Workplace
Analyze This Real-Life Case
Ethics Choices and Communication Challenges
Reflect and Respond
Chapter 1: Communication and Ethics at Work: What Should You Know?
Opening Thoughts
Communication Defined
Models of Communication: An Overview
One-Way Model
Circular Model
Transaction Model
The Basic Transaction Model Expanded
Person A/Person B
Stimulus and Motivation
Encoding and Decoding
Frame of Reference
Code
Channel
Feedback
Environment
Noise
Polishing Your Career Skills: How Skilled a Communicator Are You?
How Communication Flows in Organizations
Informal Communication
Formal Communication
Communication and Ethics
Collaborative Learning Activities
Chapter 2: Organizations In the Workplace: Which Ones Fit You Best?
Opening Thoughts
Organizations: Before You Commit to a Job, What Should You Know?
Types of Organizations
The Traditional (or Classical) Organization
The Human Relations Organization
The Human Resources Organization
Polishing Your Career Skills: Which Type Organization Fits Me Best?
The Systems/Contingency Organization
The Transformational Organization
How Each Type Organization Uses Communication
How Organizations Coordinate People and Groups
Collaborative Learning Activities
Chapter 3 Handling Conflict, Cultural Diversity, and Relationships
Opening Thoughts
Handling Conflicts in the Workplace
Conflict Types
Conflict Strategies
Choosing the Best Conflict Strategies
Reaching Consensus in Conflict Management
Cultural Differences in the Workplace
Individualistic and Collectivistic Cultures
High-and Low-Context Cultures
Monochronic and Polychronic Cultures
Cultural Differences and Conflict
Interpersonal Relationships in the Workplace
Keys to Building and Maintaining Relationships
Relationships and Styles In the Workplace: An Overview
Communication Styles: What Are They
Important Tips On Using Communication Styles In the Workplace
Becoming Flexible In Use of Styles
Communication Styles: Polishing Your Career Skills
Polishing Your Career Skills: What Is Your Communication Style? Survey Short Form
Polishing Your Career Skills: What Is Your Communication Style? Survey Long Form
Collaborative Learning Activities
Unit 2: Personalizing Communication in the Workplace
Analyze This Real-Life Case
An Engineer’s Experience with Communication and Listening
Reflect and Respond
Chapter 4: Effective Listening
Opening Thoughts
Effective Listening in the Workplace
Polishing Your Career Skills: How Skilled a Listener Are You?
Listening to Customers
Listening to Employees
Listening to Supervisors
Listening to Coworkers
Signs of Poor Listening
Breaking the Chain of Command
Learning about Events Too Late
Always Putting Out Fires
Information Must Be Repeated
Tasks Given to Others
Increase in Written Communication
Increase in Poor Listening Habits
Barriers to Good Listening
Physical Barriers
Personal Barriers
Gender Barriers
Age/Generational Barriers
Semantic Barriers
Technology Barriers
Listening Skills: Improvements Lead to Payoffs
Understanding the Stages of Listening
Improving Your Listening—Key Points
Payoffs of Effective Listening
Collaborative Learning Activities
Chapter 5: Nonverbal Communication
Opening Thoughts
Nonverbal Communication: Definition, Culture, and Principles
Technical Level
Formal Level
Informal Level
Types of Nonverbal Communication and Their Effects on Business Communication
Facial Expressions and Eye Contact
Body Movements, Posture, and Gestures
Touch
Clothing and Personal Appearance
Polishing Your Career Skills: Does Nonverbal Communication Work for You or Against You?
Distance and Personal Space
Physical Environment
Time
Status Symbols
Signs of Power
Signs of Weakness
Nonverbal Messages and International Business Transactions
Mistakes and Culture Shock
Improving Nonverbal Skills
Expectancy Violations Theory
Immediacy Behaviors
Creating Effective Habits
Collaborative Learning Activities
Chapter 6: Anxiety, Technology, and Other Communication Obstacles
Opening Thoughts
Anxiety as a Communication Obstacle
Situational Anxiety
Managing Situational Anxiety
Trait Anxiety
Managing Trait Anxiety with Positive Imagery
Mastering Anxiety with Additional Methods
Technology as a Communication Obstacle
Technology and Social Media Statistics
Social Media as an Obstacle in the Workplace
Using Social Media to Turn Contacts into Relationships
Making Your Social Media Resume Stand Out
Building a Social Media Profile on Linkedin
Other Forms of Media/ Technology as Communication Obstacles
Polishing Your Career Skills: How Ready Are You to Leverage the Power of Social Media?
Other Communication Obstacles
Vague Instructions
Jumping to Conclusions
Bypassing
Sexual Harassment
Collaborative Learning Activities
Unit 3: Maximizing Communication in the Workplace
Analyze This Real-Life Case
Amazon: Hiring Practices That Continue to “Raise the Bar”
Reflect and Respond
Chapter 7: Basic Information For All Types of Interviews
Opening Thoughts
Types of Interviews
Counseling Interview
Employment Interview
Exit Interview
Grievance, or Confrontation, Interview
Group Interview
Informational Interview
Interrogation Interview
Performance Review
Persuasive Interview
Telephone or Skype Interview
Basic Interview Organization
Opening Phase
Question–Response Phase
Closing Phase
Using Questions Effectively in the Interview
Determine the Types of Questions to Ask
Decide How to Best Organize Questions
Be Prepared to Answer Questions Effectively
Polishing Your Career Skills: How Much Do You Know About Interview Questions?
Collaborative Learning Activities
Chapter 8: The Employment Interview
Opening Thoughts
Interviewee: Preparing For the Job Hunt
Investigate the Employment Market
Locate Specific Jobs of Interest
Prepare a Resume: Conventional, Electronic, Web, or Social Media
Check Resume Content For Accuracy and Honesty
Prepare a Letter of Application or Cover Letter
Interviewee: Preparing For the Interview
Have a Positive Attitude
Communicate and Dress For the Occasion—Impression Management
Be Prepared For Any Type of Interview
Polishing Your Career Skills: How Well Do You Communicate During An Interview?
Carefully Plan Answers to Probable Questions
Be Prepared With Questions to Ask the Interviewer
Be Prepared to Follow Up the Interview
Send a Thank-You Card
Interviewer: Planning the Interview
Get to Know the Interviewee Ahead of Time
Plan the Environment
Organize the Interview Carefully
Interviewer: Conducting the Interview
Ask Only Lawful Questions
Listen Carefully to the Interviewee
Collaborative Learning Activities
Chapter 9: Small-Group Communication and Problem Solving
Opening Thoughts
Definition of a Small Group
Use and Value of Teams In the Effective Organization
Characteristics of Effective Problem-Solving Teams
Effective Teams Are Well Prepared and Organized
Effective Teams Receive Periodic Training
Effective Teams Examine Assumptions and Opinions
Effective Teams Evaluate Solutions By Comparing Them to Criteria and Consequences
Effective Teams Avoid Groupthink
Effective Teams Manage Cultural Diversity
Effective Teams Can Operate Virtually
The Basic Problem-Solving Procedure
Step 1: Define the Problem
Step 2: Research and Analyze the Problem
Step 3: Establish a Checklist of Criteria
Step 4: List Possible Alternatives
Step 5: Evaluate Each Alternative
Step 6: Select the Best Alternative(s)
Polishing Your Career Skills: How Ready Are You For Teamwork
Collaborative Learning Activities
Chapter 10: Participation and Leadership in Teams
Opening Thoughts
Effective Team Participants Have Good Communication Skills
Effective Team Participants Perform Needed Task and Maintenance Functions
Task and Maintenance Functions
Dysfunctional Behaviors
Polishing Your Career Skills: How Well Do You Handle Task and Maintenance Functions in Groups
Effective Team Leadership
Trait Approach to Leadership
Function Approach to Leadership
Leadership Styles or Three-Dimension Approach to Leadership
Situational Contingency Approach to Leadership
Situational Leadership Approach
Transformational Leadership Approach
Leader Responsibilities
Virtual Meetings
Face-to-Face Meetings
Collaborative Learning Activities
Unit 4: Polishing Oral and Written Communication in the Workplace
Analyze This Real-Life Case
Harry Markopolos: Why Didn’t Anyone Heed His Warnings About Madoff?
Reflect and Respond
Chapter 11: Informative Presentations: Plan, Research, Organize, and Deliver
Opening Thoughts
Informative Presentations: Planning
Informative versus Persuasive Presentations
Types of Informative Presentations
Audience Analysis
Topic Selection
Informative Presentations: Researching
Why and What to Research
Where to Research
How to Avoid Plagiarism When Researching
Informative Presentations: Organizing
Organizing the Body of the Presentation
Organizing the Introduction of the Presentation
Organizing the Conclusion of the Presentation
Adding Transitions to the Presentation
Informative Presentations: Delivery
Methods of Delivery
Polishing Your Career Skills: Informative Presentations— Are You Ready?
Characteristics of Effective Delivery
Maintaining a Confident and Exciting Delivery
Collaborative Learning Activities
Chapter 12: Verbal and Visual Supporting Materials
Opening Thoughts
Verbal Supporting Materials
Explanations
Comparisons
Illustrations
Examples
Statistics
Expert Opinions
Citing Sources of Supporting Materials
Visual Supporting Materials
Benefits of Using Visuals
Types of Visual Aids
Selecting Your Visual Aids
Designing Your Visual Aids
Sample Text and Graphic Visuals
General Design Principles
Tips For Using Color
Using Microsoft Powerpoint
Polishing Your Career Skills: Can You Prepare Effective Visual Aids?
Collaborative Learning Activities
Chapter 13: Persuasive Presentations: Individual or Team
Opening Thoughts
Persuasive Presentations: Definitions and Types
Persuasion Defined
Types of Persuasive Presentations
Persuasion In Business
Persuasive Presentations: Research Findings and Practical Application
Persuasive Factor #1: Evidence and Logic of the Message
Persuasive Factor #2: Credibility of the Speaker
Persuasive Factor #3: Psychological Needs of the Listeners
Persuasive Factor #4: Opinions of Key Listeners
Persuasive Presentations: Preparation Steps
Step 1: Analyze Your Expected Listeners and Their Needs
Step 2: Write Your Exact Purpose As a Position Statement
Step 3: Determine Your Initial Credibility and Plan to Increase It If Necessary
Step 4: Research Your Topic and Choose the Best Method For Presenting Evidence to This Audience
Step 5: Select the Best Pattern For Organizing Your Persuasive Speech
Step 6: Prepare An Outline to Polish Verbal and Visual Supports, Introduction, and Conclusion
Step 7: Review Your Presentation to Ensure It Is Ethical
Step 8: Practice Your Presentation to Gain Confidence
Polishing Your Career Skills: Persuasive Presentations—Are You Ready
Team Presentations
Characteristics of Effective Team Presentations
Types of Team Presentations
Content of Team Presentations
Effective Team Delivery
Collaborative Learning Activities
Chapter 14: Written Communication
Opening Thoughts
Effective Written Communication
Adapts to the Audience
Makes a Good First Impression
Is Effectively Organized: Proper Clarity and Length
Looks Professional: Proper Formatting and Typeface
Includes Accurate Sources— No Plagiarism, Distortion, or Exaggeration
Writing Successful Email Messages
Writing Successful Twitter Messages
How to Get Started
What Is a Twitter Message
Why Would a Company Want to Use Twitter
Twitter Basics
Polishing Your Career Skills: How Effective Are Your Tweets
Writing and Producing Videos
Writing Skills Needed to Make Great Videos
Technology Needed to Make Great Videos
Writing a Successful Letter
The Thank-You Letter
The Follow-Up Letter
Writing an Effective Resume
Effective Resumes Grab Immediate Attention
Effective Resumes Are Easy to Read
Effective Resumes Provide More Than Basic Information
Writing Informative Reports
Types of Informative Reports
Tools to Aid Understanding
The Role of Outlines In Planning Informative Reports
Finalizing Informative Reports
Writing Persuasive Reports
Organization of Persuasive Reports
The Role of Outlines in Planning Persuasive Reports
Finalizing Persuasive Reports
Collaborative Learning Activities
Answers to Awareness Check Quizzes
References
Author Index
Subject Index