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Business and Professional Communication 3rd Edition Beebe Mottet Test Bank

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Business and Professional Communication 3rd Edition Beebe Mottet Test Bank

Product details:

ISBN-10 ‏ : ‎ 0133973484
ISBN-13 ‏ : ‎ 978-0133973488
Author:

Business and Professional Communicationis organized around five fundamental principles of communication, providing a useful pedagogical framework for the reader. These principles are applied to a variety of business and professional contexts, including workplace relationships, interviewing, group and team work and giving presentations. Readers learn how to be aware of their communication, to use verbal and nonverbal messages and listen effectively and then, to adapt their communication to others’ needs and styles.

Description:

Chapter Number: 2

Question Counts Required:

Multiple Choice – 10 questions @ Bloom’s level: Understanding	10
Multiple Choice – 15 questions @ Bloom’s AAE	15
Short Answer – 5 questions @ Bloom’s AAE	5
Essay – 5 questions @ Bloom’s AAE	5
Total questions per chapter:	35

Note: Here starts 10 Multiple Choice Understanding level questions

Question Title

M/C Question 1

Assessment Type

Multiple-choice

Question Stem

The ________ approach is taken by a leader to manage a group to complete a task and guide the team toward a common organizational goal.

Answer Choices

	Answer	Correct Answer (x)	Feedback
a.	functional	X
b.	style		Consider This: This approach to leadership divides the essential leadership behaviors into two categories: (1) task functions and (2) process functions. LO 2.1: Analyze how being aware of the social skills of the self and of others helps to adapt effectively to the communication skills of others
c.	trait		Consider This: This approach to leadership divides the essential leadership behaviors into two categories: (1) task functions and (2) process functions. LO 2.1: Analyze how being aware of the social skills of the self and of others helps to adapt effectively to the communication skills of others
d.	situational		Consider This: This approach to leadership divides the essential leadership behaviors into two categories: (1) task functions and (2) process functions. LO 2.1: Analyze how being aware of the social skills of the self and of others helps to adapt effectively to the communication skills of others

Learning Objective

LO 2.1: Analyze how being aware of the social skills of the self and of others helps to adapt effectively to the communication skills of others

Topic/Concept

Be Aware of Leadership Approaches

Difficulty Level

(mark X where applicable)

Easy	Moderate	Difficult
X

Skill Level (mark X where applicable)

Understand the Concepts	Apply What You Know	Analyze It	Evaluate It
X

Question Title

M/C Question 2

Assessment Type

Multiple-choice

Question Stem

What is the style of leadership called in which power and authority is distributed to employees and managers to provide employee involvement in decision?

Answer Choices

	Answer	Correct Answer (x)	Feedback
a.	Democratic	X
b.	Authoritarian		Consider This: This type of leader encourages team members to share ideas and opinions, even though he or she retains the final say over decisions. LO 2.1: Analyze how being aware of the social skills of the self and of others helps to adapt effectively to the communication skills of others
c.	Laissez-faire		Consider This: This type of leader encourages team members to share ideas and opinions, even though he or she retains the final say over decisions. LO 2.1: Analyze how being aware of the social skills of the self and of others helps to adapt effectively to the communication skills of others
d.	Transformational		Consider This: This type of leader encourages team members to share ideas and opinions, even though the he or she retains the final say over decisions. LO 2.1: Analyze how being aware of the social skills of the self and of others helps to adapt effectively to the communication skills of others

Learning Objective

LO 2.1: Analyze how being aware of the social skills of the self and of others helps to adapt effectively to the communication skills of others

Topic/Concept

Be Aware of Leadership Approaches

Difficulty Level

(mark X where applicable)

Easy	Moderate	Difficult
X

Skill Level (mark X where applicable)

Understand the Concepts	Apply What You Know	Analyze It	Evaluate It
X

Question Title

M/C Question 3

Assessment Type

Multiple-choice

Question Stem

According to which approach to motivation does a leader assume workers are motivated to work hard when they are rewarded for good work and not rewarded for poor work?

Answer Choices

	Answer	Correct Answer (x)	Feedback
a.	Classical	X
b.	Human relations		Consider This: This approach states that the leader’s job is to influence the workers to behave in ways that help them produce goods or services in the most efficient and effective way possible. LO 2.2: Evaluate the different motivational approaches followed in organizations
c.	Human resources		Consider This: This approach states that the leader’s job is to influence the workers to behave in ways that help them produce goods or services in the most efficient and effective way possible. LO 2.2: Evaluate the different motivational approaches followed in organizations
d.	Behavioral		Consider This: This approach states that the leader’s job is to influence the workers to behave in ways that help them produce goods or services in the most efficient and effective way possible. LO 2.2: Evaluate the different motivational approaches followed in organizations

Learning Objective

LO 2.2: Evaluate the different motivational approaches followed in organizations

Topic/Concept

Be Aware of Leadership Assumptions

Difficulty Level

(mark X where applicable)

Easy	Moderate	Difficult
X

Skill Level (mark X where applicable)

Understand the Concepts	Apply What You Know	Analyze It	Evaluate It
X

Question Title

M/C Question 4

Assessment Type

Multiple-choice

Question Stem

Which approach to motivation assumes that to motivate people is to give them the tools, support, and conditions they need to solve problems?

Answer Choices

	Answer	Correct Answer (x)	Feedback
a.	Human resources	X
b.	Human relations		Consider This: This approach states that people are motivated when leaders empower them to solve problems and make decisions. LO 2.2: Evaluate the different motivational approaches followed in organizations
c.	Classical		Consider This: This approach states that people are motivated when leaders empower them to solve problems and make decisions. LO 2.2: Evaluate the different motivational approaches followed in organizations
d.	Behavioral		Consider This: This approach states that people are motivated when leaders empower them to solve problems and make decisions. LO 2.2: Evaluate the different motivational approaches followed in organizations

Learning Objective

LO 2.2: Evaluate the different motivational approaches followed in organizations

Topic/Concept

Be Aware of Leadership Assumptions

Difficulty Level

(mark X where applicable)

Easy	Moderate	Difficult
X

Skill Level (mark X where applicable)

Understand the Concepts	Apply What You Know	Analyze It	Evaluate It
X

Question Title

M/C Question 5

Assessment Type

Multiple-choice

Question Stem

Which factor reflects the organizational culture in which employees are recognized and rewarded for their achievements, and these elements are valued by the organization?

Answer Choices

	Answer	Correct Answer (x)	Feedback
a.	Ceremonies	X
b.	Metaphors		Consider This: The organizational culture is reflected when longevity is valued and rewarded in a company. LO 2.3: Recognize the need to be aware of organizational culture for effective communication
c.	Written rules		Consider This: The organizational culture is reflected when longevity is valued and rewarded in a company. LO 2.3: Recognize the need to be aware of organizational culture for effective communication
d.	Art decors		Consider This: The organizational culture is reflected when longevity is valued and rewarded in a company. LO 2.3: Recognize the need to be aware of organizational culture for effective communication

Learning Objective

LO 2.3: Recognize the need to be aware of organizational culture for effective communication

Topic/Concept

Be Aware of Organizational Culture

Difficulty Level

(mark X where applicable)

Easy	Moderate	Difficult
X

Skill Level (mark X where applicable)

Understand the Concepts	Apply What You Know	Analyze It	Evaluate It
X

Question Title

M/C Question 6

Assessment Type

Multiple-choice

Question Stem

Which factors reflect the organizational culture when cues are given through formal and informal communication channels?

Answer Choices

	Answer	Correct Answer (x)	Feedback
a.	Written rules and policies	X
b.	Metaphors and policies		Consider This: These are found on websites and in handbooks, or are presented during orientation sessions. LO 2.3: Recognize the need to be aware of organizational culture for effective communication
c.	Stories and rules		Consider This: These are found on websites and in handbooks, or are presented during orientation sessions. LO 2.3: Recognize the need to be aware of organizational culture for effective communication
d.	Ceremonies and metaphors		Consider This: These are found on websites and in handbooks, or are presented during orientation sessions. LO 2.3: Recognize the need to be aware of organizational culture for effective communication

Learning Objective

LO 2.3: Recognize the need to be aware of organizational culture for effective communication

Topic/Concept

Be Aware of Organizational Culture

Difficulty Level

(mark X where applicable)

Easy	Moderate	Difficult
X

Skill Level (mark X where applicable)

Understand the Concepts	Apply What You Know	Analyze It	Evaluate It
X

Question Title

M/C Question 7

Assessment Type

Multiple-choice

Question Stem

When the civil engineer on a team estimates the quantity of steel and concrete required to build a suspension bridge, she uses ________ power.

Answer Choices

	Answer	Correct Answer (x)	Feedback
a.	expert	X
b.	referent		Consider This: This type of organizational power arises from having information and being knowledgeable about issues or ideas. LO 2.4: Express the need to remain ethical in all forms of roles in an organization
c.	coercive		Consider This: This type of organizational power arises from having information and being knowledgeable about issues or ideas. LO 2.4: Express the need to remain ethical in all forms of roles in an organization
d.	reward		Consider This: This type of organizational power arises from having information and being knowledgeable about issues or ideas. LO 2.4: Express the need to remain ethical in all forms of roles in an organization

Learning Objective

LO 2.4: Express the need to remain ethical in all forms of roles in an organization

Topic/Concept

Be Aware of Organizational Power

Difficulty Level

(mark X where applicable)

Easy	Moderate	Difficult
X

Skill Level (mark X where applicable)

Understand the Concepts	Apply What You Know	Analyze It	Evaluate It
X

Question Title

M/C Question 8

Assessment Type

Multiple-choice

Question Stem

Which power base refers to charismatic leaders who are able to invoke passion due to their magnetic personality among subordinates?

Answer Choices

	Answer	Correct Answer (x)	Feedback
a.	Referent	X
b.	Reward		Consider This: These types of leaders use the quality relationships they have with others to wield their influence. LO 2.4: Express the need to remain ethical in all forms of roles in an organization
c.	Legitimate		Consider This: These types of leaders use the quality relationships they have with others to wield their influence. LO 2.4: Express the need to remain ethical in all forms of roles in an organization
d.	Expert		Consider This: These types of leaders use the quality relationships they have with others to wield their influence. LO 2.4: Express the need to remain ethical in all forms of roles in an organization

Learning Objective

LO 2.4: Express the need to remain ethical in all forms of roles in an organization

Topic/Concept

Be Aware of Organizational Power

Difficulty Level

(mark X where applicable)

Easy	Moderate	Difficult
X

Skill Level (mark X where applicable)

Understand the Concepts	Apply What You Know	Analyze It	Evaluate It
X

Question Title

M/C Question 9

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Business and Professional Communication 3rd Edition Beebe Mottet Test Bank

Business and Professional Communication 3rd Edition Beebe Mottet Test Bank

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