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ISBN-10 ‏ : ‎ 0132967480
ISBN-13 ‏ : ‎ 978-0132967488
Author: David M. Kroenke

Directed primarily toward students taking an undergraduate Introduction to Management Information Systems course, this text also provides practical content to current and aspiring industry professionals.

This modular text shows students how businesses use–and need–information systems to accomplish their goals, objectives, and competitive strategy.

Table of Content:

PART 1 Why MIS?
This Could Happen to You
CHAPTER 1 The Importance of MIS
This Could Happen to You
Study Questions
Q1 Why Study Management Information Systems (MIS)?
What Are Cost-Effective Business Applications of Facebook and Twitter (or Whatever Will Soon Appea
How Can I Attain Job Security?
How Can MIS Help You to Learn Non-routine Skills?
Jobs
What Is the Bottom Line?
Q2 What Is an Information System?
Q3 What Is MIS?
Experiencing MIS Inclass 1 Information Systems and Online Dating
Management and Use of Information Systems
Achieving Strategies
Q4 Why Is the Difference Between Information Technology and Information Systems Important to You
Ethics Guide Ethics and Professional Responsibility
Q5 What Is Your Role in IS Security?
Strong Passwords
Password Etiquette
Guide Five-Component Careers
How does the knowledge in this chapter help Kerrie and you?
Active Review
Key Terms and Concepts
Using Your Knowledge
Collaboration Exercise 1
CASE STUDY 1 Requirements Creep at Australia’s Parliament House
CHAPTER 2 Business Processes, Information Systems and Information
This Could Happen To You
Study Questions
Q1 Why Does $RU Need to Understand Business Processes?
Q2 How Can Business Process Modelling Help Organisations?
Q3 How Can Information Systems Improve Process Quality?
What Is Process Quality?
Using Information Systems to Improve Process Quality
Experiencing MIS Inclass 2 CatchoftheDay
Q4 What Is Information?
Q5 What Data Characteristics Are Necessary for Quality Information?
Guide Understanding Perspectives and Points of View
Accurate
Timely
Relevant
Just Barely Sufficient
Worth Its Cost
How does the knowledge in this chapter help Kerrie and you?
Green IT Guide ‘Whole-of-Government’ Approach To Green IT
Active Review
Key Terms and Concepts
Using Your Knowledge
Collaboration Exercise 2
CASE STUDY 2 Justicelink System Problems
CHAPTER 3 Organisational Strategy, Information Systems and Competitive Advantage
This Could Happen To You
Study Questions
Q1 How Does Organisational Strategy Determine Information Systems Requirements?
Q2 What Five Forces Determine Industry Structure?
Q3 What Is Competitive Strategy?
Q4 How Does Competitive Strategy Determine Value Chain Structure?
Primary Activities in the Value Chain
Support Activities in the Value Chain
Value Chain Linkages
Ethics Guide Yikes! Bikes
Q5 How Do Value Chains Determine Business Processes and Information Systems?
Experiencing MIS Inclass 3 Competitive Strategy over the Web
Q6 How Do Information Systems Provide Competitive Advantage?
Competitive Advantage via Products
Competitive Advantage via Business Processes
How Does an Actual Company Use IS to Create Competitive Advantage?
How Does This System Create a Competitive Advantage?
Guide Your Personal Competitive Advantage
How does the knowledge in this chapter help Kerrie and you?
Active Review
Key Terms and Concepts
Using Your Knowledge
Collaboration Exercise 3
CASE STUDY 3 Competitive Advantage at National Australia Bank
PART 1 Review
Consider Your Net Worth
Application Exercises
PART 1 CASE STUDY Innovation in Information Systems
PART 2 Information Technology
This Could Happen To You
CHAPTER 4 Hardware and Software
This Could Happen To You
Study Questions
Q1 What Do Business Professionals Need to Know about Computer Hardware?
Basic Components
Computer Data
How a Computer Works, in Fewer than 300 Words
Why Should a Manager Care How a Computer Works?
What is the Difference Between a Client and a Server?
Q2 What Do Business Professionals Need to Know about Operating Systems Software?
Experiencing MIS Inclass 4 Innovation in Practice: Microsoft Surface
Green IT Guide NAB Data Centres
What Are the Major Operating Systems?
Non-Mobile Client Operating Systems
Mobile Client Operating Systems
Server Operating Systems
Virtualisation
Owning versus Licensing
Q3 What Do Business Professionals Need to Know about Applications Software?
What Categories of Application Programs Exist?
Thin Clients Versus Thick Clients
How Do Organisations Acquire Application Software?
Thin-client Versus Thick-client Mobile Custom Software
What is Firmware?
Q4 Is Open-source Software a Viable Alternative?
Guide Keeping up to Speed
Why Do Programmers Volunteer Their Services?
How Does Open Source Work?
So, Is Open Source Viable?
How does the knowledge in this chapter help Kerrie and you?
Active Review
Key Terms and Concepts
Using Your Knowledge
Collaboration Exercise 4
CASE STUDY 4 Dell Leverages the Internet, Directly, but for How Long?
CHAPTER 5 Database Processing
This Could Happen To You
Study Questions
Q1 What Is the Purpose of a Database?
Q2 What Is a Database?
Relationships Between Rows?
Q3 What Is a Database Management System?
Experiencing MIS Inclass 5 How Much Is a Database Worth?
Q4 How Do Database Applications Make Databases More Useful?
Traditional Forms, Queries, Reports and Applications
Thin-Client Forms, Queries, Reports and Applications
Guide No Thanks, I’ll Use a Spreadsheet
Ethics Guide Nobody Said I Shouldn’t
Multi-user Processing
How does the knowledge in this chapter help Kerrie and you?
Active Review
Key Terms and Concepts
Using Your Knowledge
Collaboration Exercise 5
CASE STUDY 5 Is Australia’s Electronic Health Record the Cure We’ve Been Waiting for?
CHAPTER 6 The Cloud
This Could Happen To You
Study Questions
Q1 Why Is the Cloud the Future for Most Organisations?
What Is the Cloud?
Why Is the Cloud Preferred to In-House Hosting?
Why Now?
When Does the Cloud Not Make Sense?
Q2 How Do Organisations Use the Cloud?
Cloud Services From Cloud Vendors
Content Delivery Networks From Cloud Vendors
Use Web Services Internally
Experiencing MIS Inclass 6 What, Exactly, Does that Standard Mean?
Q3 How Can Organisations Use Cloud Services Securely?
Virtual Private Network (VPN)
Guide You Said What? About Me? In Class?
Using a Private Cloud
Using a Virtual Private Cloud
Q4 How Can $RU Use the Cloud?
SaaS Services at $RU
PaaS Services at $RU
IaaS Services at $RU
Green IT Guide Energy Use of Electronic Devices
Q5 What Does the Cloud Mean for Your Future?
How does the knowledge in this chapter help Kerrie and you?
Active Review
Key Terms and Concepts
Using Your Knowledge
Collaboration Exercise 6
CASE STUDY 6 Political Clouds
PART 2 Review
Consider Your Net Worth
Application Exercises
PART 2 CASE STUDY Better Buying for Business: The eBreviate Story
PART 3 Using IS for Competitive Advantage
This Could Happen To You
CHAPTER 7 Organisations and Information Systems
This Could Happen To You
Study Questions
Q1 How Do Information Systems Vary by Scope?
Personal Information Systems
Workgroup Information Systems
Enterprise Information Systems
Inter-Enterprise Information Systems
Q2 How Do Enterprise Systems Solve the Problems of Departmental Silos?
How Do Information Silos Arise?
What Are the Problems with Information Silos?
How Do Organisations Solve the Problems of Information Silos?
An Enterprise System for Patient Discharge
Guide The Flavour-of-the-Month Club
Business Process Reengineering
Q3 How Do CRM, ERP and EAI Support Enterprise Systems?
Ethics Guide Dialling for Dollars
Customer Relationship Management (CRM)
Experiencing MIS Inclass 7 Choosing a CRM Product
Enterprise Resource Planning (ERP)
Enterprise Application Integration (EAI)
What Are the Challenges when Implementing and Upgrading Enterprise Systems?
Q4 How Do Inter-Enterprise Information Systems Solve the Problems of Enterprise Silos?
How does the knowledge in this chapter help Kerrie and you?
Active Review
Key Terms and Concepts
Using Your Knowledge
Collaboration Exercise 7
CASE STUDY 7 Renovate or Detonate?
CHAPTER 8 Social Media Information Systems
This Could Happen To You
Study Questions
Q1 What Is a Social Media Information System (SMIS)?
Three SMIS Roles
SMIS Components
Q2 How Do SMIS Advance Organisational Strategy?
Social Media and the Sales and Marketing Activity
Social Media and Customer Service
Social Media and Inbound and Outbound Logistics
Social Media and Manufacturing and Operations
Social Media and Human Resources
Q3 How Do SMIS Increase Social Capital?
What is the Value of Social Capital?
Green IT Guide Environmental Monitoring Information Systems
How Do Social Networks Add Value to Businesses?
Using Social Networking to Increase the Number of Relationships
Using Social Networks to Increase the Strength of Relationships
Connecting to Those with More Assets
Experiencing MIS Inclass 8 Calculating Your Social Capital
Q4 How Can Organisations Manage the Risks of Social Media?
Managing the Risk of Employee Communication
Managing the Risk of User-Generated Content
Q5 Where Is Social Media Taking Us?
Guide Social Recruiting
How does the knowledge in this chapter help Kerrie and you?
Active Review
Key Terms and Concepts
Using Your Knowledge
Collaboration Exercise 8
Case Study 8 Tourism Holdings Limited (THL)
CHAPTER 9 Business Intelligence Systems
This Could Happen To You
Study Questions
Q1 How Do Organisations Use Business Intelligence (BI) Systems?
How Do Organisations Use BI?
What Are Typical Uses for BI?
Q2 What Are the Three Primary Activities in the BI Process?
Using Business Intelligence For Decision Making: An Example
Guide Counting and Counting and Counting
Q3 How Do Organisations Use Data Warehouses and Data Marts to Acquire Data?
Problems With Operational Data
Experiencing MIS Inclass 9 What Singularity Have We Wrought?
Data Warehouses Versus Data Marts
Q4 What Are Three Techniques for Processing BI Data?
Reporting Analysis
Data Mining Analysis
BigData
MapReduce
Hadoop
Q5 What Are the Alternatives for Publishing BI?
Characteristics of BI Publishing Alternatives
What Are the Two Functions of a BI Server?
Ethics Guide Unseen Cyberazzi
How does the knowledge in this chapter help Kerrie and you?
Active Review
Key Terms and Concepts
Using Your Knowledge
Collaboration Exercise 9
CASE STUDY 9 Tourism Holdings Limited (THL) (cont.)
PART 3 Review
Consider Your Net Worth
Application Exercises
PART 3 CASE STUDY Switched on to Data at JB Hi-Fi
PART 4 Information Systems Management
This Could Happen To You
CHAPTER 10 Information Systems Development
This Could Happen To You
Study Questions
Q1 What Is Systems Development?
Q2 Why Is Systems Development Difficult and Risky?
The Difficulty of Determining Requirements
Changes in Requirements
Scheduling and Budgeting Difficulties
Changing Technology
Diseconomies of Scale
Is it Really So Bleak?
Q3 What Are the Five Phases of the Systems Development Life Cycle?
Q4 How Is System Definition Accomplished?
Define System Goals and Scope
Assess Feasibility
Form a Project Team
Green IT Guide Green Information Systems
Experiencing Mis Inclass 10 GardenTracker
Q5 What Is the Users’ Role in the Requirements Phase?
Determine Requirements
Approve Requirements
Role of a Prototype
Q6 How Are the Five Components Designed?
Hardware Design
Software Design
Database Design
Procedure Design
Design of Job Descriptions
Q7 How Is an Information System Implemented?
System Testing
System Conversion
Q8 What Are the Tasks for System Maintenance?
Guide The Real Estimation Process
Q9 What Are Some of the Problems with the SDLC?
The SDLC Waterfall
Requirements Documentation Difficulty
Scheduling and Budgeting Difficulties
How does the knowledge in this chapter help $RU and you?
Active Review
Key Terms And Concepts
Using Your Knowledge
Collaboration Exercise 10
Case Study 10 User Involvement at Northern Territory Asset Management
CHAPTER 11 Information Systems Management
This Could Happen To You
Study Questions
Q1 What Are the Functions and Organisation of the IT/IS Department?
How Is the IT/IS Department Organised?
Experiencing Mis Inclass 11 What’s That Humming Sound?
What IT/IS-related Job Positions Exist?
Q2 How Do Organisations Plan the Use of IT/IS?
Align Information Systems with Organisational Strategy
Communicate IT/IS Issues to the Executive Group
Develop Priorities and Enforce Them Within the IT/IS Department
Sponsor the Steering Committee
Q3 What Are the Advantages and Disadvantages of Outsourcing?
Outsourcing Information Systems
International Outsourcing
What Are Popular Outsourcing Alternatives?
What Are the Risks of Outsourcing?
Guide Is Outsourcing Fool’s Gold?
Q4 What Are Your User Rights and Responsibilities?
Your User Rights
Your User Responsibilities
Ethics Guide Using the Corporate Computer
How does the knowledge in this chapter help Kerrie and you?
Active Review
Key Terms and Concepts
Using Your Knowledge
Collaboration Exercise 11
Case Study 11 IT Development and Acquisition at Australian Bureau of Statistics
CHAPTER 12 Information Security Management
This Could Happen To You
Study Questions
Q1 What Is the Goal of Information Systems Security?
The IT/IS Security Threat/Loss Scenario
What Are the Sources of Threats?
What Types of Security Loss Exist?
Goal of Information Systems Security
Experiencing MIS Inclass 12 Phishing for Credit Cards, Identifying Numbers and Bank Accounts
Q2 How Big Is the Computer Security Problem?
Q3 How Should You Respond to Security Threats?
Q4 How Should Organisations Respond to Security Threats?
Q5 How Can Technical Safeguards Protect Against Security Threats?
Identification and Authentication
Encryption
Firewalls
Malware Protection
Design for Secure Applications
Q6 How Can Data Safeguards Protect Against Security Threats?
Q7 How Can Human Safeguards Protect Against Security Threats?
Human Safeguards for Employees
Green IT Guide Green Fatigue?
Account Administration
Security Monitoring
Q8 How Should Organisations Respond to Security Incidents?
Guide Is It Spying or Just Good Management?
Guide The Final, Final Word
How does the knowledge in this chapter help Kerrie and you?
Active Review
Key Terms and Concepts
Using Your Knowledge
Collaboration Exercise 12
CASE STUDY 12 Cybercrime on the Rise
Part 4 Review
Consider Your Net Worth
Application Exercises
Part 4 Case Study The Need for Technical Feasibility
Chapter Extensions
CE1 Collaboration Information Systems for Decision Making, Problem Solving and Project Management
Study Questions
Q1 What Are the Two Key Characteristics of Collaboration?
Importance of Effective Critical Feedback
Guidelines for Giving and Receiving Critical Feedback
Warning!
Q2 What Are the Three Criteria for Successful Collaboration?
Successful Outcome
Growth in Team Capability
Meaningful and Satisfying Experience
Q3 What Are the Four Primary Purposes of Collaboration?
Becoming Informed
Making Decisions
Solving Problems
Managing Projects
Q4 What Are the Components and Functions of a Collaboration Information System?
The Five Collaboration System Components
Primary Functions: Communication and Content Sharing
Active Review
Key Terms and Concepts
Using Your Knowledge
CE2 Collaboration Information Systems for Student Projects
Study Questions
Q1 What Are the IS Requirements for Student Project Collaborations?
Required Features
Nice-to-Have Features
Collaboration Tool Characteristics
Q2 How Can You Use Collaboration Tools to Improve Team Communication?
Q3 How Can You Use Collaboration Tools to Share Content?
Shared Content with No Control
Shared Content with Version Management on Google Drive
Shared Content with Version Control
Q4 How Can You Use Collaboration Tools to Manage Tasks?
Sharing a Task List on Google Grid
Sharing a Task List Using Microsoft SharePoint
Q5 Which Collaboration Information System Is Right for Your Team?
The Minimal Collaboration Tool Set
The Good Collaboration Tool Set
The Comprehensive Collaboration Tool Set
Choosing the Set for Your Team
Don’t Forget Procedures and People!
Active Review
Key Terms and Concepts
Using Your Knowledge
CE3 Mobile Systems
Study Questions
Q1 What Are Mobile Systems?
Q2 Why Are Mobile Systems Important?
Hardware
Software
Data
Procedures
People
Q3 How Do Native and Browser-based Mobile Applications Compare?
Developing Native Mobile Applications
Developing Thin-Client Mobile Applications
Which Is Better?
Q4 What Characterises Quality Mobile User Experiences?
Feature Content
Use Context-Sensitive Chrome
Provide Animation and Lively Behaviour
Design to Scale and Share
Use the Cloud
Q5 What Are the Challenges of Personal Mobile Devices at Work?
Advantages and Disadvantages of Employee Use of Mobile Systems at Work
Survey of Organisational BYOD Policy
Active Review
Key Terms and Concepts
Using Your Knowledge
CE4 Introduction to Microsoft Excel 2013
Study Questions
Q1 What Is a Spreadsheet?
Q2 How Do You Get Started with Excel?
Q3 How Can You Enter Data?
Key in the Data
Let Excel Add the Data Using a Pattern
Q4 How Can You Insert and Delete Rows and Columns and Change Their Size?
Q5 How Can You Format Data?
Q6 How Can You Create a (Simple) Formula?
Q7 How Can You Print Results?
Active Review
Key Terms and Concepts
Using Your Knowledge
CE5 Database Design
Study Questions
Q1 Who Will Volunteer?
Q2 How Are Database Application Systems Developed?
Q3 What Are the Components of the Entity-Relationship Data Model?
Relationships
Q4 How Is a Data Model Transformed into a Database Design?
Normalisation
Representing Relationships
Q5 What Is the Users’ Role?
Q6 Who Will Volunteer? (continued)
Active Review
Key Terms and Concepts
Using Your Knowledge
CE6 Using Microsoft Access 2013
Study Questions
Q1 How Do You Create Tables?
Starting Access
Creating Tables
Q2 How Do You Create Relationships?
Q3 How Do You Create a Data Entry Form?
Q4 How Can You Create Queries Using the Query Design Tool?
Q5 How Do You Create a Report?
Active Review
Using Your Knowledge
CE7 Using Excel and Access Together
Study Questions
Q1 Why Use Excel and Access Together?
Q2 What Is Import/Export?
Import/Export of Text Data
Import/Export of Excel and Access Data
Q3 How Can You Create Charts with Excel?
Creating a Pie Chart
Creating a Column Chart
Q4 How Can You Create Group Totals in Access?
Q5 How Can You Use Excel to Graph Access Data?
Q6 How Can You Use Access to Report Excel Data?
Q7 How Can You Combine Excel and Access to Analyse Data?
Active Review
Key Terms and Concepts
Using Your Knowledge
CE8 Network and Cloud Technology
Study Questions
Q1 What Is a Computer Network?
Q2 What Are the Components of a LAN?
Connecting Your LAN to the Internet
Q3 How Does the Internet Work?
An Internet Example
Internet Addressing
Processing on a Web Server
Q4 How Does the Cloud Work?
Service-Oriented Architecture (SOA)
Protocols Supporting Web Services
Active Review
Key Terms and Concepts
Using Your Knowledge
CE9 Enterprise Resource Planning (ERP) Systems
Study Questions
Q1 What Is the Purpose of ERP Systems?
Q2 What Are the Elements of an ERP Solution?
ERP Application Programs
ERP Databases
Business Process Procedures
Q3 How Are ERP Systems Implemented and Upgraded?
Q4 What Types of Organisations Use ERP?
ERP By Industry Type
ERP By Organisation Size
International ERP
Q5 How Do the Major ERP Vendors Compare?
ERP Market Leaders
ERP Products
ERP in the Cloud
Active Review
Key Terms and Concepts
Using Your Knowledge
CE10 Supply Chain Management
Study Questions
Q1 What Are Typical Inter-Enterprise Processes?
Q2 What Is a Supply Chain?
Q3 What Factors Affect Supply Chain Performance?
Q4 How Does Supply Chain Profitability Differ from Organisational Profitability?
Q5 What Is the Bullwhip Effect?
Q6 How Do Information Systems Affect Supply Chain Performance?
Active Review
Key Terms and Concepts
Using Your Knowledge
CE11 Hyper-Social Organisations and Knowledge Management
Study Questions
Q1 What Are the Characteristics of a Hyper-Social Organisation?
Consumers Become Humans
Market Segments Become Tribes
Channels Become Networks
Structure and Control Become Messy
How Can Social Media Information Systems (SMIS) Foster Hyper-Social Organisations?
Q2 What Are the Benefits of Knowledge Management?
Q3 What Are Expert Systems?
Q4 What Are Content Management Systems?
What Are the Challenges of Content Management?
What Are Content Management Application Alternatives?
Q5 How Do Hyper-Social Organisations Manage Knowledge?
Hyper-Social KM Alternative Media
Resistance to Hyper-Social Knowledge Sharing
Active Review
Key Terms and Concepts
Using Your Knowledge
CE12 Database Marketing
Study Questions
Q1 What Is a Database Marketing Opportunity?
Q2 How Does RFM Analysis Classify Customers?
Q3 How Does Market-Basket Analysis Identify – Cross-Selling Opportunities?
Q4 How Do Decision Trees Identify Market Segments?
A Decision Tree For Student Performance
A Decision Tree For Loan Evaluation
Active Review
Key Terms and Concepts
Using Your Knowledge
CE13 Reporting Systems and OLAP
Study Questions
Q1 How Do Reporting Systems Enable People to Create Information?
Q2 What Are the Components and Characteristics of Reporting Systems?
Report Type
Report Media
Report Mode
Q3 How Are Reports Authored, Managed and Delivered?
Report Authoring
Report Management
Report Delivery
Q4 How Are Online Analytical Processing (OLAP) Reports Dynamic?
Active Review
Key Terms and Concepts
Using Your Knowledge
CE14 Systems Development Project Management
Study Questions
Q1 Why Is Formalised Project Management Necessary?
Q2 What Are the Trade-offs in Requirements, Cost and Time?
Q3 What Are the Dimensions of Project Management?
Q4 How Does a Work-Breakdown Structure Drive Project Management?
Q5 What Is the Biggest Challenge in Planning a Large-scale Systems Development Project?
Q6 What Are the Biggest Challenges in Managing a Large-Scale Systems Development Project?
Q7 What Is the Single Most Important Task for Users on a Large-Scale Systems Development Project?
Active Review
Key Terms and Concepts
Using Your Knowledge
CE15 Agile Development
Study Questions
Q1 Why Is the SDLC Losing Credibility?
Q2 What Are the Principles of Agile Development Methodologies?
Q3 What Is the Scrum Process?
Scrum Essentials
When Are We Done?
Key Roles
Q4 How Do Requirements Drive the Scrum Process?
Creating Requirements Tasks
Scheduling Tasks
Committing to Finish Tasks
Hocus-Pocus?
Active Review
Key Terms and Concepts
Using Your Knowledge
CE16 Business Process Management
Study Questions
Q1 Why Do Organisations Need to Manage Business Processes?
A Sample Ordering Business Process
Why Does This Process Need Management?
Q2 What Are the Stages of Business Process Management (BPM)?
Q3 How Do Business Processes and Information Systems Relate?
Q4 Which Comes First, Business Processes or Information Systems?
Business Processes First
Information System First
Another Factor: Off-the-Shelf Software
And the Answer Is …
Q5 How Is BPM Practised in the Real World?
Defining the Process Problem
Designing the New Process
Create Process Components
Implement New Processes
Active Review
Key Terms and Concepts
Using Your Knowledge
CE17 International MIS
Study Questions
Q1 How Does the Global Economy Impact Organisations and Processes?
How Does the Global Economy Change the Competitive Environment?
How Does the Emerging Global Economy Change Competitive Strategy?
How Does the Global Economy Change Value Chains and Business Processes?
Q2 What Are the Characteristics of International IS Components?
What Is Required to Localise Software?
What Are the Problems and Issues of Global Databases?
Q3 What Are the Challenges of International Enterprise Applications?
Advantages of Functional Systems
Problems of Inherent Processes
Q4 How Do Inter-Enterprise IS Facilitate Globalisation?
How Do Global Information Systems Affect Supply Chain Profitability?
What Is the Economic Impact of Global Manufacturing?
How Does Web 2.0 and Social Media Affect International Business?
Q5 What Are the Challenges of International IS Management?
Why Is International Information Systems Development More Challenging?
What Are the Challenges of International Project Management?
What Are the Challenges of International IT/IS Management?
How Does the International Dimension Affect Computer Security Risk Management?
Active Review
Key Terms and Concepts
Using Your Knowledge
Glossary
Index