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Using simple, straightforward examples to present complex mathematical concepts,Introduction to Management Science gives students a strong foundation in how to logically approach decision-making problems. Sample problems are used liberally throughout the text to facilitate the learning process and demonstrate different quantitative techniques.Management Sciencepresents modeling techniques that are used extensively in the business world and provides a useful framework for problem-solving that students can apply in the workplace.
The Twelfth Edition focuses on the latest technological advances used by businesses and organizations for solving problems and leverages the latest versions of Excel 2013, Excel QM, TreePlan, Crystal Ball, Microsoft Project 2010, and QM for Windows.
Table of Content:
- Chapter 1 Management Science
- The Management Science Approach to Problem Solving
- Observation
- Definition of the Problem
- Model Construction
- Model Solution
- Implementation
- Management Science and Business Analytics
- Model Building: Break-Even Analysis
- Components of Break-Even Analysis
- Computing the Break-Even Point
- Graphical Solution
- Sensitivity Analysis
- Computer Solution
- Excel Spreadsheets
- The Excel QM Macro for Spreadsheets
- QM for Windows
- Management Science Modeling Techniques
- Linear Mathematical Programming Techniques
- Probabilistic Techniques
- Network Techniques
- Other Techniques
- Business Usage of Management Science Techniques
- Management Science Models in Decision Support Systems
- Summary
- Problems
- Case Problem The Clean Clothes Corner Laundry
- Case Problem The Ocobee River Rafting Company
- Case Problem Constructing a Downtown Parking Lot in Draper
- Case Problem A Bus Service For Draper
- Chapter 2 Linear Programming: Model Formulation and Graphical Solution
- Model Formulation
- A Maximization Model Example
- Decision Variables
- The Objective Function
- Model Constraints
- Graphical Solutions of Linear Programming Models
- Graphical Solution of a Maximization Model
- The Optimal Solution Point
- The Solution Values
- Slack Variables
- Summary of the Graphical Solution Steps
- A Minimization Model Example
- Summary of LP Model Formulation Steps
- Decision Variables
- The Objective Function
- Model Constraints
- Graphical Solution of a Minimization Model
- Surplus Variables
- Irregular Types of Linear Programming Problems
- Multiple Optimal Solutions
- An Infeasible Problem
- An Unbounded Problem
- Characteristics of Linear Programming Problems
- Properties of Linear Programming Models
- Summary
- Example Problem Solutions
- Problem Statement
- Solution
- Problem Statement
- Solution
- Problems
- Case Problem Metropolitan Police Patrol
- Case Problem “The Possibility” Restaurant
- Case Problem Annabelle Invests in the Market
- Chapter 3 Linear Programming: Computer Solution and Sensitivity Analysis
- Computer Solution
- Excel Spreadsheets
- QM for Windows
- Sensitivity Analysis
- Changes in Objective Function Coefficients
- Objective Function Coefficient Ranges with the Computer
- Changes in Constraint Quantity Values
- Constraint Quantity Value Ranges with Excel and QM for Windows
- Other Forms of Sensitivity Analysis
- Shadow Prices
- Summary
- Example Problem Solutions
- Problem Statement
- Solution
- Problems
- Case Problem Mossaic Tiles, Ltd.
- Case Problem “The Possibility” Restaurant—Continued
- Case Problem Julia’s Food Booth
- Chapter 4 Linear Programming: Modeling Examples
- A Product Mix Example
- Summary of Linear Programming Model Formulation Steps
- Decision Variables
- The Objective Function
- Model Constraints
- Model Summary
- Computer Solution with Excel
- Computer Solution with QM for Windows
- Solution Analysis
- Sensitivity Analysis
- A Diet Example
- Decision Variables
- The Objective Function
- Model Constraints
- Model Summary
- Computer Solution with Excel
- Solution Analysis
- Sensitivity Analysis
- An Investment Example
- Decision Variables
- The Objective Function
- Model Constraints
- Model Summary
- Computer Solution with Excel
- Solution Analysis
- Sensitivity Analysis
- A Marketing Example
- Decision Variables
- The Objective Function
- Model Constraints
- Model Summary
- Computer Solution with Excel
- Solution Analysis
- A Transportation Example
- Decision Variables
- The Objective Function
- Model Constraints
- Model Summary
- Computer Solution with Excel
- Solution Analysis
- A Blend Example
- Decision Variables
- The Objective Function
- Model Constraints
- Model Summary
- Computer Solution with Excel
- Solution Analysis
- Sensitivity Analysis
- A Multiperiod Scheduling Example
- Decision Variables
- The Objective Function
- Model Constraints
- Model Summary
- Computer Solution with Excel
- Solution Analysis
- Sensitivity Analysis
- A Data Envelopment Analysis Example
- Decision Variables
- The Objective Function
- Model Constraints
- Model Summary
- Computer Solution with Excel
- Solution Analysis
- Summary
- Example Problem Solution
- Problem Statement
- Solution
- Problems
- Case Problem Summer Sports Camp at State University
- Case Problem Spring Garden Tools
- Case Problem Susan Wong’s Personal Budgeting Model
- Case Problem Walsh’s Juice Company
- Case Problem The King’s Landing Amusement Park
- Chapter 5 Integer Programming
- Integer Programming Models
- A Total Integer Model Example
- A 0–1 Integer Model Example
- A Mixed Integer Model Example
- Integer Programming Graphical Solution
- Computer Solution of Integer Programming Problems with Excel and QM for Windows
- Solution of the 0–1 Model with Excel
- Solution of the 0–1 Model with QM for Windows
- Solution of the Total Integer Model with Excel
- Solution of the Mixed Integer Model with Excel
- Solution of the Mixed Integer Model with QM for Windows
- 0–1 Integer Programming Modeling Examples
- A Capital Budgeting Example
- A Fixed Charge and Facility Location Example
- A Set Covering Example
- Summary
- Example Problem Solution
- The Problem Statement
- Solution
- Problems
- Case Problem PM Computer Services
- Case Problem The Tennessee Pterodactyls
- Case Problem New Offices at Atlantic Management Systems
- Case Problem Scheduling Television Advertising Slots at the United Broadcast Network
- Case Problem The Draperton Parks and Recreation Department’s Formation of Girls’ Basketball Teams
- Case Problem Developing Project Teams for Management 4394
- Case Problem Scheduling the Lead Balloon’s Summer Tour
- Case Problem Developing Kathleen Taylor’s 401(k) Plan
- Case Problem The Baseball Park Tour
- Chapter 6 Transportation, Transshipment, and Assignment Problems
- The Transportation Model
- Computer Solution of a Transportation Problem
- Computer Solution with Excel
- Computer Solution with Excel QM
- QM for Windows Solution
- Sensitivity Analysis
- The Transshipment Model
- Computer Solution with Excel
- The Assignment Model
- Computer Solution of an Assignment Problem
- Computer Solution with Excel
- Computer Solution with Excel QM
- Computer Solution with QM for Windows
- Summary
- Example Problem Solution
- Problem Statement
- Solution
- Problems
- Case Problem The Department of Management Science and Information Technology at Tech
- Case Problem Stateline Shipping and Transport Company
- Case Problem Burlingham Textile Company
- Case Problem The Graphic Palette
- Case Problem Scheduling at Hawk Systems, Inc.
- Case Problem Tech’s “Give-Back” Weekend
- Case Problem Global Shipping at Erken Apparel International
- Case Problem WeeMow Lawn Service
- Chapter 7 Network Flow Models
- Network Components
- The Shortest Route Problem
- The Shortest Route Solution Approach
- Computer Solution of the Shortest Route Problem with QM for Windows
- Computer Solution of the Shortest Route Problem with Excel
- The Minimal Spanning Tree Problem
- The Minimal Spanning Tree Solution Approach
- Computer Solution of the Minimal Spanning Tree Problem with QM for Windows
- The Maximal Flow Problem
- The Maximal Flow Solution Approach
- Computer Solution of the Maximal Flow Problem with QM for Windows
- Computer Solution of the Maximal Flow Problem with Excel
- Summary
- Example Problem Solution
- Problem Statement
- Solution
- Problems
- Case Problem The Pearlsburg Rescue Squad
- Case Problem Around the World in 80 Days
- Case Problem The Battle of the Bulge
- Case Problem Nuclear Waste Disposal at PAWV Power and Light
- Case Problem A Day in Paris
- Case Problem Suntrek Global Container Network Flow
- Chapter 8 Project Management
- The Elements of Project Management
- Project Planning
- Project Return
- The Project Team
- Scope Statement
- Work Breakdown Structure
- Responsibility Assignment Matrix
- Project Scheduling
- The Gantt Chart
- Project Control
- Project Risk
- CPM/PERT
- AOA Networks
- AON Networks
- The Critical Path
- Activity Scheduling
- Activity Slack
- Probabilistic Activity Times
- Probabilistic Time Estimates
- Probability Analysis of the Project Network
- CPM/PERT Analysis with QM for Windows and Excel QM
- Microsoft Project
- Project Crashing and Time–Cost Trade-Off
- Project Crashing with QM for Windows
- The General Relationship of Time and Cost
- Formulating the CPM/PERT Network as a Linear Programming Model
- Solution of the CPM/PERT Linear Programming Model with Excel
- Project Crashing with Linear Programming
- Project Crashing with Excel
- Summary
- Example Problem Solution
- Problem Statement
- Problems
- Case Problem The Bloodless Coup Concert
- Case Problem Moore Housing Contractors
- Chapter 9 Multicriteria Decision Making
- Goal Programming
- Model Formulation
- Labor Goal
- Profit Goal
- Material Goal
- Alternative Forms of Goal Constraints
- Graphical Interpretation of Goal Programming
- Computer Solution of Goal Programming Problems with QM for Windows and Excel
- QM for Windows
- Excel Spreadsheets
- The Analytical Hierarchy Process
- Pairwise Comparisons
- Developing Preferences Within Criteria
- Ranking the Criteria
- Developing an Overall Ranking
- AHP Consistency
- AHP with Excel Spreadsheets
- Scoring Models
- Scoring Model with Excel Solution
- Summary
- Example Problem Solutions
- Problem Statement
- Solution
- Problem Statement
- Solution
- Problems
- Case Problem Oakdale County School Busing
- Case Problem Catawba Valley Highway Patrol
- Case Problem Katherine Miller’s Job Selection
- Case Problem Selecting National Baseball Hall of Fame Members
- Case Problem Suntrek’s Global Denim Jeans Factory and Distribution Center
- Chapter 10 Nonlinear Programming
- Nonlinear Profit Analysis
- Constrained Optimization
- Solution of Nonlinear Programming Problems with Excel
- A Nonlinear Programming Model with Multiple Constraints
- Nonlinear Model Examples
- Facility Location
- Investment Portfolio Selection
- Summary
- Example Problem Solution
- Problem Statement
- Solution
- Problems
- Case Problem Admissions at State University
- Case Problem Selecting a European Distribution Center Site for American International Automotive Industries
- Chapter 11 Probability and Statistics
- Types of Probability
- Objective Probability
- Subjective Probability
- Fundamentals of Probability
- Statistical Independence and Dependence
- Independent Events
- Probability Trees
- The Binomial Distribution
- Dependent Events
- Bayesian Analysis
- Expected Value
- The Normal Distribution
- Sample Mean and Variance
- The Chi-Square Test for Normality
- Statistical Analysis with Excel
- Summary
- Example Problem Solution
- Problem Statement
- Solution
- Problems
- Case Problem Valley Swim Club
- Chapter 12 Decision Analysis
- Components of Decision Making
- Decision Making Without Probabilities
- Decision-Making Criteria
- The Maximax Criterion
- The Maximin Criterion
- The Minimax Regret Criterion
- The Hurwicz Criterion
- The Equal Likelihood Criterion
- Summary of Criteria Results
- Solution of Decision-Making Problems Without Probabilities with QM for Windows
- Solution of Decision-Making Problems Without Probabilities with Excel
- Decision Making with Probabilities
- Expected Value
- Expected Opportunity Loss
- Solution of Expected Value Problems with QM for Windows
- Solution of Expected Value Problems with Excel and Excel QM
- Expected Value of Perfect Information
- Decision Trees
- Decision Trees with Excel QM
- Decision Trees with Excel and TreePlan (http://www.treeplan.com)
- Sequential Decision Trees
- Sequential Decision Tree Analysis with Excel QM
- Sequential Decision Tree Analysis with Excel and TreePlan
- Decision Analysis with Additional Information
- Decision Trees with Posterior Probabilities
- Computing Posterior Probabilities with Tables
- Computing Posterior Probabilities with Excel
- The Expected Value of Sample Information
- Utility
- Summary
- Example Problem Solutions
- Problem Statement
- Solution
- Problems
- Case Problem Steeley Associates versus Concord Falls
- Case Problem Transformer Replacement at Mountain States Electric Service
- Case Problem The Carolina Cougars
- Case Problem Evaluating R&D Projects at WestCom Systems Products Company
- Chapter 13 Queuing Analysis
- Elements of Waiting Line Analysis
- The Single-Server Waiting Line System
- The Queue Discipline
- The Calling Population
- The Arrival Rate
- The Service Rate
- The Single-Server Model
- The Effect of Operating Characteristics on Managerial Decisions
- Alternative I: The Addition of an Employee
- Alternative II: The Addition of a New Checkout Counter
- Computer Solution of the Single-Server Model with Excel and Excel QM
- Computer Solution of the Single-Server Model with QM for Windows
- Undefined and Constant Service Times
- Computer Solution of the Constant Service Time Model with Excel
- Computer Solution of the Undefined and Constant Service Time Models with QM for Windows
- Finite Queue Length
- Computer Solution of the Finite Queue Model with Excel
- Computer Solution of the Finite Queue Model with QM for Windows
- Finite Calling Population
- Computer Solution of the Finite Calling Population Model with Excel and Excel QM
- Computer Solution of the Finite Calling Population Model with QM for Windows
- The Multiple-Server Waiting Line
- Computer Solution of the Multiple-Server Model with Excel and Excel QM
- Computer Solution of the Multiple-Server Model with QM for Windows
- Additional Types of Queuing Systems
- Summary
- Example Problem Solutions
- Problem Statement
- Solution
- Problems
- Case Problem The College of Business Copy Center
- Case Problem Northwoods Backpackers
- Case Problem Analyzing Disaster Situations at Tech
- Case Problem Forecasting Airport Passenger Arrivals—Continued
- Chapter 14 Simulation
- The Monte Carlo Process
- The Use of Random Numbers
- Computer Simulation with Excel Spreadsheets
- Decision Making with Simulation
- Simulation of a Queuing System
- Computer Simulation of the Queuing Example with Excel
- Continuous Probability Distributions
- Simulation of a Machine Breakdown and Maintenance System
- Computer Simulation of the Machine Breakdown Example Using Excel
- Statistical Analysis of Simulation Results
- Crystal Ball
- Simulation of a Profit Analysis Model
- Verification of the Simulation Model
- Areas of Simulation Application
- Queuing
- Inventory Control
- Production and Manufacturing
- Finance
- Marketing
- Public Service Operations
- Environmental and Resource Analysis
- Summary
- Example Problem Solutions
- Problem Statement
- Solution
- Problems
- Case Problem JET Copies
- Case Problem Benefit–Cost Analysis of The Spradlin Bluff River Project
- Case Problem Disaster Planning at Tech
- Chapter 15 Forecasting
- Forecasting Components
- Forecasting Methods
- Time Series Methods
- Moving Average
- Weighted Moving Average
- Exponential Smoothing
- Adjusted Exponential Smoothing
- Linear Trend Line
- Seasonal Adjustments
- Forecast Accuracy
- Mean Absolute Deviation
- Cumulative Error
- Time Series Forecasting Using Excel
- Computing the Exponential Smoothing Forecast with Excel QM
- Time Series Forecasting Using QM for Windows
- Regression Methods
- Linear Regression
- Correlation
- Regression Analysis with Excel
- Regression Analysis with QM for Windows
- Multiple Regression with Excel
- Data Mining
- Summary
- Example Problem Solutions
- Problem Statement
- Solution
- Problem Statement
- Solution
- Problems
- Case Problem Forecasting at State University
- Case Problem The University Bookstore Student Computer Purchase Program
- Case Problem Valley Swim Club
- Case Problem Forecasting Airport Passenger Arrivals
- Chapter 16 Inventory Management
- Elements of Inventory Management
- The Role of Inventory
- Demand
- Inventory Costs
- Inventory Control Systems
- Continuous Inventory Systems
- Periodic Inventory Systems
- Economic Order Quantity Models
- The Basic EOQ Model
- Carrying Cost
- Ordering Cost
- Total Inventory Cost
- EOQ Analysis over Time
- The EOQ Model with Noninstantaneous Receipt
- The EOQ Model with Shortages
- EOQ Analysis with QM for Windows
- EOQ Analysis with Excel and Excel QM
- Quantity Discounts
- Quantity Discounts with Constant Carrying Costs
- Quantity Discounts with Constant Carrying Costs as a Percentage of Price
- Quantity Discount Model Solution with QM for Windows
- Quantity Discount Model Solution with Excel
- Reorder Point
- Safety Stocks
- Determining Safety Stock by Using Service Levels
- Reorder Point with Variable Demand
- Determining the Reorder Point Using Excel
- Reorder Point with Variable Lead Time
- Reorder Point with Variable Demand and Lead Time
- Order Quantity for a Periodic Inventory System
- Order Quantity with Variable Demand
- Determining the Order Quantity for the Fixed-Period Model with Excel
- Summary
- Example Problem Solution
- Problem Statement
- Solution
- Problem Statement
- Solution
- Problems
- Case Problem The Northwoods General Store
- Case Problem The Texans Stadium Store
- Case Problem The A-to-Z Office Supply Company
- Case Problem Diamant Foods Company
- Appendix A Normal and Chi-Square Tables
- Appendix B Setting Up and Editing a Spreadsheet
- Titles and Headings
- Borders
- Column Centering
- Deleting and Inserting Rows and Columns
- Decimal Places
- Increasing or Decreasing the Spreadsheet Area
- Expanding or Reducing Column and Row Widths
- Inserting an Equation or a Formula into a Cell
- Printing a Spreadsheet
- Appendix C The Poisson and Exponential Distributions
- The Poisson Distribution
- The Exponential Distribution
- Solutions to Selected Odd-Numbered Problems
- Glossary
- Index
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
- K
- L
- M
- N
- O
- P
- Q
- R
- S
- T
- U
- V
- W
- Z
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