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Management 13th Edition Schermerhorn Test Bank

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This is completed downloadable of Management 13th Edition Schermerhorn Test Bank

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ISBN-13: 978-1118841518

Author: John R. Schermerhorn (Author), Daniel G. Bachrach (Author)

We’ve got you covered for your Principles of Management course with Schermerhorn/Bachrach, Management 13th Edition. With new cases, more opportunities for self-assessment and the Management Weekly Updates news blog, the text and its comprehensive suite of resources promote critical thinking and active learning. Thoroughly updated while maintaining its trusted balance of concepts and applications, Management 13th Edition presents the most current material to apply theory and show relevance of management concepts in the real world–for students to succeed in your management course and beyond.

Table of Content:

Part One Management
1 Management Today
Working Today
Talent
Technology
Globalization
Ethics
Diversity
Careers and Connections
Organizations
Organizational Purpose
Organizations as Systems
Organizational Performance
Changing Nature of Organizations
Managers
What Is a Manager?
Levels of Managers
Types of Managers
Managerial Performance
Changing Nature of Managerial Work
The Management Process
Functions of Management
Managerial Roles and Activities
Managerial Agendas and Networks
Learning How to Manage
Technical Skills
Human and Interpersonal Skills
Conceptual and Critical-Thinking Skills
Management Learning Review
Summary
Self-Test 1
Management Skills & Competencies
Evaluate Career Situations: What Would You Do?
Reflect on the Self-Assessment: Career Readiness “Big 20”
Contribute to the Class Exercise: My Best Manager
Manage a Critical Incident: Team Leader Faces Test
Collaborate on the Team Activity: The Amazing Great Job Race
Analyze the Case Study: Trader Joe’s
2 Management Learning Past to Present
Classical Management Approaches
Scientific Management
Administrative Principles
Bureaucratic Organization
Behavioral Management Approaches
Follett’s Organizations as Communities
The Hawthorne Studies
Maslow’s Theory of Human Needs
McGregor’s Theory X and Theory Y
Argyris’s Theory of Adult Personality
Modern Management Foundations
Quantitative Analysis and Tools
Organizations as Systems
Contingency Thinking
Quality Management
Evidence-Based Management
Management Learning Review
Summary
Self-Test 2
Management Skills & Competencies
Evaluate Career Situations: What Would You Do?
Reflect on the Self-Assessment: Managerial Assumptions
Contribute to the Class Exercise: Evidence-Based Management Quiz
Manage a Critical Incident: Theory X versus Theory Y
Collaborate on the Team Activity: Management in Popular Culture
Analyze the Case Study: Zara International
3 Ethics and Social Responsibility
Ethics
Laws and Values as Influences on Ethical Behavior
Alternative Views of Ethics
Cultural Issues in Ethical Behavior
Ethics in the Workplace
Ethical Dilemmas
Influences on Ethical Decision Making
Rationalizations for Unethical Behavior
Maintaining High Ethical Standards
Moral Management
Ethics Training
Codes of Ethical Conduct
Whistleblower Protection
Social Responsibility
Social Responsibility, Sustainability, and the Triple Bottom Line
Perspectives on Corporate Social Responsibility
Evaluating Corporate Social Performance
Corporate Governance
Management Learning Review
Summary
Self-Test 3
Management Skills & Competencies
Evaluate Career Situations: What Would You Do?
Reflect on the Self-Assessment: Terminal Values
Contribute to the Class Exercise: Confronting Ethical Dilemmas
Manage a Critical Incident: Dealing with a Global Supply Chain
Collaborate on the Team Activity: Stakeholder Maps
Analyze the Case Study: Patagonia
Part Two Environment
4 Environment, Innovation, and Sustainability
The External Environment
Economic Conditions
Legal-Political Conditions
Sociocultural Conditions
Technological Conditions
Natural Environment Conditions
Environment and Value Creation
Value Creation and Competitive Advantage
Uncertainty, Complexity, and Change
Environment and Innovation
Types of Innovations
The Innovation Process
Disruptive Innovation and Technology
Environment and Sustainability
Sustainable Development
Sustainable Business
Human Sustainability
Management Learning Review
Summary
Self-Test 4
Management Skills & Competencies
Evaluate Career Situations: What Would You Do?
Reflect on the Self-Assessment: Tolerance for Ambiguity
Contribute to the Class Exercise: The Future Workplace
Manage a Critical Incident: It’s Also about Respect
Collaborate on the Team Activity: Organizational Commitment to Sustainability Scorecard
Analyze the Case Study: Timberland
5 Global Management and Cultural Diversity
Management and Globalization
Global Management
Why Companies Go Global
How Companies Go Global
Global Business Environments
Global Businesses
Types of Global Businesses
Pros and Cons of Global Businesses
Ethics Challenges for Global Businesses
Cultures and Global Diversity
Cultural Intelligence
Silent Languages of Culture
Tight and Loose Cultures
Values and National Cultures
Global Management Learning
Are Management Theories Universal?
Intercultural Competencies
Global Learning Goals
Management Learning Review
Summary
Self-Test 5
Management Skills & Competencies
Evaluate Career Situations: What Would You Do?
Reflect on the Self-Assessment: Global Intelligence
Contribute to the Class Exercise: American Football
Manage a Critical Incident: Silent Team Members
Collaborate on the Team Activity: Globalization Pros and Cons
Analyze the Case Study: Harley-Davidson
6 Entrepreneurship and New Ventures
The Nature of Entrepreneurship
Who Are the Entrepreneurs?
Characteristics of Entrepreneurs
Female and Minority Entrepreneurs
Social Entrepreneurship
Entrepreneurship and Small Business
How Small Businesses Get Started
Why Small Businesses Fail
Family-Owned Small Businesses
Small Business Development
New Venture Creation
Life Cycles of Entrepreneurial Firms
Writing a Business Plan
Choosing a Form of Ownership
Financing a New Venture
Management Learning Review
Summary
Self-Test 6
Management Skills & Competencies
Evaluate Career Situations: What Would You Do?
Reflect on the Self-Assessment: Entrepreneurial Orientation
Contribute to the Class Exercise: Entrepreneurs Among Us
Manage a Critical Incident: Craft Brewery in-or Out-of the Money?
Collaborate on the Team Activity: Community Entrepreneurs
Analyze the Case Study: In-N-Out Burger
Part Three Planning and Controlling
7 Information and Decision Making
Information, Technology, and Management
Information and Information Systems
Data Mining and Analytics
Business Intelligence and Executive Dashboards
Problem-Solving and Managerial Decisions
Managers as Problem Solvers
Problem-Solving Approaches and Styles
Structured and Unstructured Problems
Crisis Problems
Problem-Solving Environments
The Decision-Making Process
Step 1-Identify and Define the Problem
Step 2-Generate and Evaluate Alternative Courses of Action
Step 3-Choose a Preferred Course of Action
Step 4-Implement the Decision
Step 5-Evaluate Results
At All Steps-Check Ethical Reasoning
Decision-Making Pitfalls and Creativity
Decision Errors and Traps
Creativity in Decision Making
Management Learning Review
Summary
Self-Test 7
Management Skills & Competencies
Evaluate Career Situations: What Would You Do?
Reflect on the Self-Assessment: Cognitive Style
Contribute to the Team Exercise: Lost at Sea
Manage a Critical Incident: Asking for a Raise
Collaborate on the Team Project: Crisis Management Realities
Analyze the Case Study: Amazon.com
8 Planning Processes and Techniques
Why and How Managers Plan
Importance of Planning
The Planning Process
Benefits of Planning
Planning and Time Management
Types of Plans Used by Managers
Long-Range and Short-Range Plans
Strategic and Tactical Plans
Operational Plans
Planning Tools and Techniques
Forecasting
Contingency Planning
Scenario Planning
Benchmarking
Staff Planning
Implementing Plans to Achieve Results
Goal Setting
Goal Management
Goal Alignment
Participation and Involvement
Management Learning Review
Summary
Self-Test 8
Management Skills & Competencies
Evaluate Career Situations: What Would You Do?
Reflect on the Self-Assessment: Time Management Profile
Contribute to the Team Exercise: Personal Career Planning
Manage a Critical Incident: Policy on Paternity Leave for New Dads
Collaborate on a Team Activity: The Future Workplace
Analyze the Case Study: Walgreens
9 Control Processes and Systems
Why and How Managers Control
Importance of Controlling
Types of Controls
Internal and External Control
The Control Process
Step 1-Establish Objectives and Standards
Step 2-Measure Actual Performance
Step 3-Compare Results with Objectives and Standards
Step 4-Take Corrective Action
Control Tools and Techniques
Project Management and Control
Inventory Control
Breakeven Analysis
Financial Controls
Balanced Scorecards
Management Learning Review
Summary
Self-Test 9
Management Skills & Competencies
Evaluate Career Situations: What Would You Do?
Reflect on the Self-Assessment: Internal/External Control
Contribute to the Class Exercise: After-Meeting/Project Remorse
Manage a Critical Incident: High Performer but Late for Work
Collaborate on the Team Activity: Building a Balanced Scorecard
Analyze the Case Study: Electronic Arts
10 Strategy and Strategic Management
Strategic Management
Competitive Advantage
Strategy and Strategic Intent
Levels of Strategy
Strategic Management Process
Essentials of Strategic Analysis
Analysis of Mission, Values, and Objectives
SWOT Analysis of Organization and Environment
Five Forces Analysis of Industry Attractiveness
Corporate-Level Strategy Formulation
Portfolio Planning Model
Growth and Diversification Strategies
Retrenchment and Restructuring Strategies
Global Strategies
Cooperative Strategies
Business-Level Strategy Formulation
Competitive Strategies Model
Differentiation Strategy
Cost Leadership Strategy
Focus Strategy
Strategy Implementation
Management Practices and Systems
Strategic Control and Corporate Governance
Strategic Leadership
Management Learning Review
Summary
Self-Test 10
Management Skills & Competencies
Evaluate Career Situations: What Would You Do?
Reflect on the Self-Assessment: Intuitive Ability
Contribute to the Class Exercise: Strategic Scenarios
Manage a Critical Incident: Kickstarting a Friend’s Business Idea
Collaborate on the Team Activity: Contrasting Strategies
Analyze the Case Study: Dunkin’ Donuts
Part Four Organizing
11 Organization Structures and Design
Organizing as a Management Function
What Is Organization Structure?
Formal Structures
Informal Structures and Social Networks
Traditional Organization Structures
Functional Structures
Divisional Structures
Matrix Structures
Horizontal Organization Structures
Team Structures
Network Structures
Boundaryless Structures
Organizational Designs
Contingency in Organizational Design
Mechanistic and Organic Designs
Trends in Organizational Designs
Management Learning Review
Summary
Self-Test 11
Management Skills & Competencies
Evaluate Career Situations: What Would You Do?
Reflect on the Self-Assessment: Empowering Others
Contribute to the Class Exercise: Organizational Metaphors
Manage a Critical Incident: Crowdsourcing Evaluations to Cut Management Levels
Collaborate on the Team Activity: Designing a Network University
Analyze the Case Study: Nike
12 Organization Culture and Change
Organizational Cultures
Understanding Organizational Cultures
Observable Culture of Organizations
Values and the Core Culture of Organizations
Multicultural Organizations and Diversity
Multicultural Organizations
Organizational Subcultures
Power, Diversity, and Organizational Subcultures
Organizational Change
Models of Change Leadership
Transformational and Incremental Change
Phases of Planned Change
Change Strategies
Resistance to Change
Management Learning Review
Summary
Self-Test 12
Management Skills & Competencies
Evaluate Career Situations: What Would You Do?
Reflect on the Self-Assessment: Change Leadership IQ
Contribute to the Class Exercise: Force-Field Analysis
Manage a Critical Incident: Proposal for Open Office Design and Hotdesking
Collaborate on the Team Activity: Organizational Culture Walk
Analyze the Case Study: Gamification
13 Human Resource Management
Human Resource Management
Human Resource Management Process
Strategic Human Resource Management
Legal Environment of Human Resource Management
Attracting a Quality Workforce
Human Resource Planning
Recruitment Process
Selection Techniques
Developing a Quality Workforce
Onboarding and Socialization
Training and Development
Performance Management
Maintaining a Quality Workforce
Flexibility and Work–Life Balance
Compensation and Benefits
Retention and Turnover
Labor–Management Relations
Management Learning Review
Summary
Self-Test 13
Management Skills & Competencies
Evaluate Career Situations: What Would You Do?
Reflect on the Self-Assessment: Performance Assessment Assumptions
Contribute to the Class Exercise: Upward Appraisal
Manage a Critical Incident: Athletic Director’s Dilemma
Collaborate on the Team Activity: Future of Labor Unions
Analyze the Case Study: Two-Tier Wages
Part Five Leading
14 Leading and Leadership Development
The Nature of Leadership
Leadership and Power
Leadership and Vision
Leadership and Service
Leadership and Followership
Leadership Traits and Behaviors
Leadership Traits
Leadership Behaviors
Classic Leadership Styles
Contingency Approaches to Leadership
Fiedler’s Contingency Model
Hersey-Blanchard Situational Leadership Model
House’s Path–Goal Leadership Theory
Leader–Member Exchange Theory
Leader-Participation Model
Personal Leadership Development
Charismatic and Transformational Leadership
Emotional Intelligence and Leadership
Gender and Leadership
Moral Leadership
Drucker’s “Good Old-Fashioned” Leadership
Management Learning Review
Summary
Self-Test 14
Management Skills & Competencies
Evaluate Career Situations: What Would You Do?
Reflect on the Self-Assessment: Least-Preferred Co-Worker Scale
Contribute to the Class Exercise: Most Needed Leadership Skills
Manage a Critical Incident: Playing Favorites as a Team Leader
Collaborate on the Team Activity: Leadership Believe-It-or-Not
Analyze the Case Study: Zappos
15 Individual Behavior
Perception
Perception and Psychological Contracts
Perception and Attribution
Perception Tendencies and Distortions
Perception and Impression Management
Personality
Big Five Personality Dimensions
Myers-Briggs Type Indicator
Technology Personality
Personal Conception and Emotional Adjustment Traits
Attitudes
What Is an Attitude?
What Is Job Satisfaction?
Job Satisfaction Trends
Job Satisfaction Outcomes
Emotions, Moods, and Stress
Emotions
Moods
Stress and Strain
Management Learning Review
Summary
Self-Test 15
Management Skills & Competencies
Evaluate Career Situations: What Would You Do?
Reflect on the Self-Assessment: Self-Monitoring
Contribute to the Class Exercise: Job Satisfaction Preferences
Manage a Critical Incident: Facing Up to Attributions
Collaborate on the Team Activity: Difficult Personalities
Analyze the Case Study: Panera Bread
16 Motivation Theory and Practice
Individual Needs and Motivation
Hierarchy of Needs Theory
ERG Theory
Two-Factor Theory
Acquired Needs Theory
Process Theories of Motivation
Equity Theory
Expectancy Theory
Goal-Setting Theory
Self-Efficacy Theory
Reinforcement Theory
The Law of Effect
Reinforcement Strategies
Positive Reinforcement
Punishment
Motivation and Job Design
Job Simplification
Job Enrichment
Alternative Work Schedules
Management Learning Review
Summary
Self-Test 16
Management Skills & Competencies
Evaluate Career Situations: What Would You Do?
Reflect on the Self-Assessment: Student Engagement Survey
Contribute to the Class Exercise: Why We Work
Manage a Critical Incident: Great Worker Won’t Take Vacation
Collaborate on the Team Activity: CEO Pay . . . Too High, or Just Right?
Analyze the Case Study: SAS
17 Teams and Teamwork
Teams in Organizations
Teamwork Pros
Teamwork Cons
Meetings, Meetings, Meetings
Organizations as Networks of Groups
Trends in the Use of Teams
Committees, Project Teams, and Task Forces
Cross-Functional Teams
Self-Managing Teams
Virtual Teams
Team Building
How Teams Work
Team Inputs
Stages of Team Development
Norms and Cohesiveness
Task and Maintenance Roles
Communication Networks
Decision Making in Teams
Ways Teams Make Decisions
Advantages and Disadvantages of Team Decisions
Groupthink
Creativity in Team Decision Making
Management Learning Review
Summary
Self-Test 17
Management Skills & Competencies
Evaluate Career Situations: What Would You Do?
Reflect on the Self-Assessment: Team Leader Skills
Contribute to the Class Exercise: Work Team Dynamics
Manage a Critical Incident: The Rejected Team Leader
Collaborate on the Team Activity: Superstars on the Team
Analyze the Case Study: Auto Racing
18 Communication and Collaboration
The Communication Process
Effective Communication
Persuasion and Credibility in Communication
Communication Barriers
Cross-Cultural Communication
Improving Collaboration through Communication
Transparency and Openness
Use of Electronic Media
Active Listening
Constructive Feedback
Space Design
Managing Conflict
Functional and Dysfunctional Conflict
Causes of Conflict
Conflict Resolution
Conflict Management Styles
Structural Approaches to Conflict Management
Managing Negotiation
Negotiation Goals and Approaches
Gaining Agreements
Negotiation Pitfalls
Third-Party Dispute Resolution
Management Learning Review
Summary
Self-Test 18
Management Skills & Competencies
Evaluate Career Situations: What Would You Do?
Reflect on the Self-Assessment: Conflict Management Strategies
Contribute to the Class Exercise: Feedback Sensitivities
Manage a Critical Incident: Headphones on in the Office
Collaborate on the Team Activity: How Words Count
Analyze the Case Study: Twitter
Management Cases for Critical Thinking
1 Trader Joe’s-Keeping a Cool Edge
2 Zara International-Fashion at the Speed of Light
3 Patagonia-Leading a Green Revolution
4 Timberland-From Bootmaker to Earthkeeper
5 Harley-Davidson-Style and Strategy with a Global Reach
6 In-N-Out Burger-Building Them Better
7 Amazon.com-One E-Store to Rule Them All
8 Walgreens-Staying One Step Ahead
9 Electronic Arts-Inside Fantasy Sports
10 Dunkin’ Donuts-Betting Dollars on Donuts
11 Nike-Spreading Out to Win the Race
12 Gamification-Finding Legitimacy in the New Corporate Culture
13 Two-Tier Wages-Same Job, Different Pay
14 Zappos-They Did It with Humor
15 Panera Bread-Growing a Company with Personality
16 SAS-Business Success Starts on the Inside
17 Auto Racing-When the Driver Takes a Back Seat
18 Twitter-Rewriting (or Killing) Communication
Self-Test Answers
Glossary
Endnotes
Name Index
Organizational Index
Subject Index
EULA