Operations Management Reid 5th Edition Test Bank

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Product details:

• ISBN-10 ‏ : ‎ 1118323637
• ISBN-13 ‏ : ‎ 978-1118323632
• Author:  R. Dan Reid; Nada R. Sanders

In the 5th Edition of Operations Management, Dan Reid and Nada Sanders have strengthened their commitment to improve the teaching and learning experience in the introductory operations management course. The text provides a solid foundation of Operations Management with clear, guided instruction and a balance between quantitative and qualitative concepts. Through an integrated approach, the authors illustrate how all business students will interact with Operations Management in future careers. And, with increased support for students through new pedagogy, worked out examples and WileyPLUS, the 5^th Edition provides the help students need to complete the course with greater success.   

Table of contents:

• 1. GOALS OF THE BOOK
  2. ORGANIZATION AND CONTENT OF THE BOOK
  3. FEATURES OF THE BOOK
  4. OM ACROSS THE ORGANIZATION
  5. INTERACTIVE CASE Virtual Company
  6. TEACHING AND LEARNING RESOURCES
  7. ACKNOWLEDGMENTS
  8. SPECIAL THANKS
• ABOUT THE AUTHORS
• Contents
• CHAPTER 1: Introduction to Operations Management
  1. WHAT IS OPERATIONS MANAGEMENT?
  2. DIFFERENCES BETWEEN MANUFACTURING AND SERVICE ORGANIZATIONS
  3. OPERATIONS MANAGEMENT DECISIONS
  4. PLAN OF THIS BOOK
  5. HISTORICAL DEVELOPMENT
  6. TODAY’S OM ENVIRONMENT
  7. OPERATIONS MANAGEMENT IN PRACTICE
  8. WITHIN OM: HOW IT ALL FITS TOGETHER
  9. OM ACROSS THE ORGANIZATION
  10. THE SUPPLY CHAIN LINK
  11. THE SUSTAINABILITY LINK
  12. Chapter Highlights
  13. Key Terms
  14. Discussion Questions
  15. CASE: Hightone Electronics, Inc.
  16. CASE: Creature Care Animal Clinic (A)
  17. INTERACTIVE CASE Virtual Company: www.wiley.com/college/reid
  18. INTERNET CHALLENGE: Demonstrating Your Knowledge of OM
  19. Online Resources
  20. Selected Bibliography
• CHAPTER 2: Operations Strategy and Competitiveness
  1. THE ROLE OF OPERATIONS STRATEGY
  2. DEVELOPING A BUSINESS STRATEGY
  3. DEVELOPING AN OPERATIONS STRATEGY
  4. STRATEGIC ROLE OF TECHNOLOGY
  5. PRODUCTIVITY
  6. OPERATIONS STRATEGY WITHIN OM: HOW IT ALL FITS TOGETHER
  7. OPERATIONS STRATEGY ACROSS THE ORGANIZATION
  8. THE SUPPLY CHAIN LINK
  9. THE SUSTAINABILITY LINK
  10. Chapter Highlights
  11. Key Terms
  12. Formula Review
  13. Solved Problems
  14. Discussion Questions
  15. Problems
  16. CASE: Prime Bank of Massachusetts
  17. CASE: Boseman Oil and Petroleum (BOP)
  18. INTERACTIVE CASE Virtual Company
  19. INTERNET CHALLENGE Understanding Strategic Differences
  20. Online Resources
  21. Selected Bibliography
• CHAPTER 3: Product Design and Process Selection
  1. PRODUCT DESIGN
  2. THE PRODUCT DESIGN PROCESS
  3. FACTORS IMPACTING PRODUCT DESIGN
  4. PROCESS SELECTION
  5. DESIGNING PROCESSES
  6. PROCESS PERFORMANCE METRICS
  7. LINKING PRODUCT DESIGN AND PROCESS SELECTION
  8. TECHNOLOGY DECISIONS
  9. DESIGNING SERVICES
  10. PRODUCT DESIGN AND PROCESS SELECTION WITHIN OM: HOW IT ALL FITS TOGETHER
  11. PRODUCT DESIGN AND PROCESS SELECTION ACROSS THE ORGANIZATION
  12. THE SUPPLY CHAIN LINK
  13. THE SUSTAINABILITY LINK
  14. Chapter Highlights
  15. Key Terms
  16. Formula Review
  17. Solved Problems
  18. Discussion Questions
  19. Problems
  20. CASE: Biddy’s Bakery (BB)
  21. CASE: Creature Care Animal Clinic (B)
  22. INTERACTIVE CASE Virtual Company
  23. INTERNET CHALLENGE Country Comfort Furniture
  24. Online Resources
  25. Selected Bibliography
• CHAPTER 4: Supply Chain Management
  1. WHAT IS A SUPPLY CHAIN?
  2. COMPONENTS OF A SUPPLY CHAIN FOR A MANUFACTURER
  3. THE BULLWHIP EFFECT
  4. SUPPLY CHAINS FOR SERVICE ORGANIZATIONS
  5. MAJOR ISSUES AFFECTING SUPPLY CHAIN MANAGEMENT
  6. THE ROLE OF PURCHASING
  7. SOURCING ISSUES
  8. SUPPLY CHAIN DISTRIBUTION
  9. IMPLEMENTING SUPPLY CHAIN MANAGEMENT
  10. SUPPLY CHAIN PERFORMANCE METRICS
  11. TRENDS IN SUPPLY CHAIN MANAGEMENT
  12. SUPPLY CHAIN MANAGEMENT WITHIN OM: HOW IT ALL FITS TOGETHER
  13. SCM ACROSS THE ORGANIZATION
  14. THE SUPPLY CHAIN LINK
  15. THE SUSTAINABILITY LINK
  16. Chapter Highlights
  17. Key Terms
  18. Formula Review
  19. Solved Problems
  20. Discussion Questions
  21. Problems
  22. CASE: Electronic Pocket Calendars Supply Chain Management Game
  23. CASE: Supply Chain Management at Durham International Manufacturing Company (DIMCO)
  24. INTERACTIVE CASE Virtual Company
  25. INTERNET CHALLENGE Global Shopping
  26. Online Resources
  27. Selected Bibliography
• CHAPTER 5: Total Quality Management
  1. DEFINING QUALITY
  2. COST OF QUALITY
  3. THE EVOLUTION OF TOTAL QUALITY MANAGEMENT (TQM)
  4. THE PHILOSOPHY OF TQM
  5. QUALITY AWARDS AND STANDARDS
  6. WHY TQM EFFORTS FAIL
  7. TOTAL QUALITY MANAGEMENT (TQM) WITHIN OM: HOW IT ALL FITS TOGETHER
  8. TOTAL QUALITY MANAGEMENT (TQM) ACROSS THE ORGANIZATION
  9. THE SUPPLY CHAIN LINK
  10. THE SUSTAINABILITY LINK
  11. Chapter Highlights
  12. Key Terms
  13. Formula Review
  14. Solved Problems
  15. Discussion Questions
  16. Problems
  17. CASE: Gold Coast Advertising (GCA)
  18. CASE: Delta Plastics, Inc. (A)
  19. INTERACTIVE CASE Virtual Company
  20. INTERNET CHALLENGE Synder Bakeries
  21. Online Resources
  22. Selected Bibliography
• CHAPTER 6: Statistical Quality Control
  1. WHAT IS STATISTICAL QUALITY CONTROL?
  2. SOURCES OF VARIATION: COMMON AND ASSIGNABLE CAUSES
  3. DESCRIPTIVE STATISTICS
  4. STATISTICAL PROCESS CONTROL METHODS
  5. CONTROL CHARTS FOR VARIABLES
  6. Using Mean and Range Charts Together
  7. CONTROL CHARTS FOR ATTRIBUTES
  8. P -Charts
  9. PROCESS CAPABILITY
  10. SIX SIGMA QUALITY
  11. ACCEPTANCE SAMPLING
  12. IMPLICATIONS FOR MANAGERS
  13. STATISTICAL QUALITY CONTROL IN SERVICES
  14. STATISTICAL QUALITY CONTROL (SQC) WITHIN OM: HOW IT ALL FITS TOGETHER
  15. STATISTICAL QUALITY CONTROL (SQC) ACROSS THE ORGANIZATION
  16. THE SUPPLY CHAIN LINK
  17. THE SUSTAINABILITY LINK
  18. Chapter Highlights
  19. Key Terms
  20. Formula Review
  21. Solved Problems
  22. Discussion Questions
  23. Problems
  24. CASE: Scharadin Hotels
  25. CASE: Delta Plastics, Inc. (B)
  26. INTERACTIVE CASE Virtual Company
  27. INTERNET CHALLENGE Safe-Air
  28. Selected Bibliography
• CHAPTER 7: Just-in-Time and Lean Systems
  1. THE PHILOSOPHY OF JIT
  2. ELEMENTS OF JIT
  3. JUST-IN-TIME MANUFACTURING
  4. TOTAL QUALITY MANAGEMENT
  5. RESPECT FOR PEOPLE
  6. BENEFITS OF JIT
  7. IMPLEMENTING JIT
  8. JIT IN SERVICES
  9. JIT AND LEAN SYSTEMS WITHIN OM: HOW IT ALL FITS TOGETHER
  10. JIT AND LEAN SYSTEMS ACROSS THE ORGANIZATION
  11. THE SUPPLY CHAIN LINK
  12. THE SUSTAINABILITY LINK
  13. Chapter Highlights
  14. Key Terms
  15. Formula Review
  16. Solved Problems
  17. Discussion Questions
  18. Problems
  19. CASE: Katz Carpeting
  20. CASE: Dixon Audio Systems
  21. INTERACTIVE CASE Virtual Company
  22. INTERNET CHALLENGE Truck-Fleet, Inc.
  23. Online Resources
  24. Selected Bibliography
• CHAPTER 8: Forecasting
  1. PRINCIPLES OF FORECASTING
  2. STEPS IN THE FORECASTING PROCESS
  3. TYPES OF FORECASTING METHODS
  4. TIME SERIES MODELS
  5. CAUSAL MODELS
  6. MEASURING FORECAST ACCURACY
  7. SELECTING THE RIGHT FORECASTING MODEL
  8. FORECASTING SOFTWARE
  9. FOCUS FORECASTING
  10. COMBINING FORECASTS
  11. COLLABORATIVE PLANNING, FORECASTING, AND REPLENISHMENT (CPFR)
  12. FORECASTING WITHIN OM: HOW IT ALL FITS TOGETHER
  13. FORECASTING ACROSS THE ORGANIZATION
  14. THE SUPPLY CHAIN LINK
  15. THE SUSTAINABILITY LINK
  16. Chapter Highlights
  17. Key Terms

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