Organizational Behavior Kreitner 10th Edition Test Bank

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Organizational Behavior Kreitner Kinicki 10th
Organizational Behavior Kreitner Kinicki 10th Test Bank
Organizational Behavior Kreitner 10th Edition Test Bank

Description:

Chapter 01
Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct

True / False Questions

1. Travelocity is a company that believes in the ethical treatment and development of employees.
True False

2. Michelle Peluso, CEO of Travelocity, subscribes to McGregor’s Theory X views concerning employees.
True False

3. Practical experience and research both tell us that layoffs should increase the motivation of remaining employees.
True False

4. According to Jeffrey Pfeffer nearly 90% of today’s organizations are truly “people centered.”
True False

5. According to Jeffrey Pfeffer, companies must choose between stressing continuous improvement and making employees feel comfortable.
True False

6. Research evidence suggests that increasing job security is associated with higher profits and lower employee turnover.
True False

7. Providing training for employees leads to lower employee turnover.
True False

8. An organization is a system of consciously coordinated activities of two or more people.
True False

9. According to the text, there are three levels of OB analysis: individuals, groups, and organizational.
True False

10. The World Health Organization, General Motors, and Al Qaeda are all examples of formally defined organizations.
True False

11. OB is an interdisciplinary field dedicated to better understanding and managing people solely in for profit business environments.
True False

12. Organizational behavior is a vertical discipline functioning in the human resource realm.
True False

13. Organizational behavior is a specific job category in most organizations (e.g., the “COBO” or the Chief Organizational Behavior Officer).
True False

14. Legalization of union-management collective bargaining helped foster the human relations movement.
True False

15. Reanalysis of the original Hawthorne data strongly supports initial conclusions about the positive effect of supportive supervision.
True False

16. Writer Elton Mayo advised managers to attend to employees’ emotional needs.
True False

17. Mary Parker Follett urged managers to demand job performance instead of merely attempting to elicit it from employees: a “push” rather than “pull” strategy.
True False

18. Douglas McGregor believed managers could accomplish more by first admitting that employees are intrinsically selfish and lazy and then working to remedy that fatal flaw.
True False

19. According to McGregor’s Theory X, people tend to procrastinate and loaf whenever they can.
True False

20. Confidence, hope, optimism, subjective well-being, and emotional intelligence are the five key dimensions of McGregor’s Theory X.
True False

21. According to McGregor’s Theory Y, the typical employee can learn to accept and seek responsibility.
True False

22. McGregor’s Theory X asserts that employees must be coerced and threatened with punishment before they will work.
True False

23. From a philosophical perspective, McGregor’s Theory X places a greater emphasis on human potential than does his Theory Y.
True False

24. The ultimate goal of Six Sigma is to come within six standard deviations of perfection.
True False

25. Six Sigma promotes intense scrutiny of how a process is defined, measured, analyzed, improved, and marketed.
True False

26. Total quality management (TQM) is defined as continuous, customer-centered, employee-driven improvement.
True False

27. Total quality management is established today thanks in large part to the pioneering work of Douglas S. Surber.
True False

28. In successful improvement programs, Total quality management principles are embedded in the organization’s culture.
True False

29. According to W. Edwards Deming, when things go wrong, there is roughly a 60% chance that the system (e.g., management, machinery, or rules) is at fault and about a 40% chance that the individual employee is at fault.
True False

30. W. Edwards Deming believed that formal training in statistical process control is unnecessary (and even counterproductive) in modern organizations.
True False

31. Deming would likely endorse a business model wherein organizational improvement is addressed, in a meaningful and intense way, once a year at an annual meeting.
True False

32. In the early 1990s, even when Internet applications were undergoing a growth spurt, advocates said it would amount to nothing in the end.
True False

33. Those born into the so-called “Net Generation” place a high value on freedom.
True False

34. Members of the “Net Generation” are generally unskilled at collaboration due to their painfully awkward social skills and questionable hygiene.
True False

35. E-business involves using the Internet to buy and sell goods and services whereas e-commerce involves using the Internet to facilitate every aspect of running a business.
True False

36. Human capital is the productive potential of an individual’s knowledge and actions.
True False

37. Social capital is productive potential resulting from strong relationships, goodwill, trust, and cooperative effort.
True False

38. Intelligence, creativity, motivation and enthusiasm are dimensions of social capital.
True False

39. Trust, mutual respect, teamwork, and camaraderie are dimensions of social capital.
True False

40. A recent review of 30 years of business literature led to the conclusion that good management requires a clear purpose and a bias toward action.
True False

41. After a review of 30 years of business literature, it was concluded that to be an effective manager one must be very sensitive both to past experience and to the mass of new information available through digital sources.
True False

42. According to Henry Mintzberg, the most vital job in our society is that of the manager.
True False

43. Henry Mintzberg discovered that managers typically devote large blocks of time to planning.
True False

44. Managers with high levels of skill mastery tend to have better subunit performance and employee morale than managers with lower levels of skill mastery.
True False

45. At its core, management is about dealing effectively with people.
True False

46. According to recent research, effective female and male managers have significantly different skill profiles.
True False

47. The successful 21st century manager shares access to power and key information.
True False

48. A successful 21st century manager views people as a potential problem.
True False

49. The primary role of a 21st century manager is to give orders and control action.
True False

50. A successful 21st century manager seeks to facilitate change.
True False

51. Managers of the future will be compensated based on time, effort, and rank.
True False

52. Corporate officers in the U.S. are largely protected from harsh criminal penalties by the Sarbanes-Oxley Act of 2002.
True False

53. A nationwide survey of human resource professionals revealed that only 11% occasionally observed unethical behavior at their organizations.
True False

54. The highest level of Carroll’s Global Social Responsibility Pyramid is occupied by ethical responsibility.
True False

55. “Kindness to the helpless” is the most basic and essential of Kent Hodgison’s seven moral principles.
True False

56. According to a 2008 survey, students at religious schools are significantly less likely to cheat than students at non-religious schools.
True False

57. An organization’s ethical climate can be improved by developing a meaningful code of ethics.
True False

58. Studies in the United States and the United Kingdom demonstrate that corporate commitment to ethics typically comes at a large bottom line cost to the organization.
True False

59. A field study is a statistical pooling technique allowing behavioral scientists to draw general conclusions about certain variables from many different studies.
True False

60. Because of the highly controlled nature of laboratory studies, generalizing the results to organizational management requires caution.
True False

Multiple Choice Questions

61. Which of the following is not associated with higher profits and lower turnover?
A. Layoffs
B. Careful hiring
C. Generous pay
D. A lack of emphasis on status
E. Trust

62. Evidence suggests that people-centered management practices are associated with ___.
A. higher profits
B. higher turnover
C. more centralized decision making
D. increased layoffs
E. Increased emphasis on hierarchical status

63. The objective of organizational behavior is to develop a better ___.
A. understanding of competitors
B. understanding of people at work
C. collective processes
D. indoctrination system for employees
E. fit with the external environment