1. Ch 1: The Importance of Business Ethics
2. Business Ethics Defined
3. Why Study Business Ethics?
4. The Development of Business Ethics
5. Developing an Organizational and Global Ethical Culture
6. The Benefits of Business Ethics
7. Our Framework for Studying Business Ethics
8. Summary
9. Important Terms for Review
10. Resolving Ethical Business Challenges
11. Check Your EQ
12. Endnotes
13. Ch 2: Stakeholder Relationships, Social Responsibility, and Corporate Governance
14. Stakeholders Define Ethical Issues in Business
15. Social Responsibility and Business Ethics
16. Issues in Social Responsibility
17. Social Responsibility and the Importance of a Stakeholder Orientation
18. Corporate Governance Provides Formalized Responsibility to Stakeholders
19. Implementing a Stakeholder Perspective
20. Contributions of a Stakeholder Perspective
21. Summary
22. Important Terms for Review
23. Resolving Ethical Business Challenges
24. Check Your EQ
25. Endnotes
26. Ch 3: Emerging Business Ethics Issues
27. Recognizing an Ethical Issue (Ethical Awareness)
28. Foundational Values for Identifying Ethical Issues
29. Ethical Issues and Dilemmas in Business
30. The Challenge of Determining an Ethical Issue in Business
31. Summary
32. Important Terms for Review
33. Resolving Ethical Business Challenges
34. Check Your EQ
35. Endnotes
36. Ch 4: The Institutionalization of Business Ethics
37. Managing Ethical Risk through Mandated and Voluntary Programs
38. Mandated Requirements for Legal Compliance
39. The Sarbanes-Oxley (SOX) Act
40. Dodd-Frank Wall Street Reform and Consumer Protection Act
41. Laws That Encourage Ethical Conduct
42. Federal Sentencing Guidelines for Organizations
43. Core or Best Practices
44. The Importance of Institutionalization in Business Ethics
45. Summary
46. Important Terms for Review
47. Resolving Ethical Business Challenges
48. Check Your EQ
49. Endnotes
50. Ch 5: Ethical Decision Making
51. A Framework for Ethical Decision Making in Business
52. Using the Ethical Decision-Making Model to Improve Ethical Decisions
53. Normative Considerations in Ethical Decision Making
54. Understanding Ethical Decision Making
55. Summary
56. Important Terms for Review
57. Resolving Ethical Business Challenges
58. Check Your EQ
59. Endnotes
60. Ch 6: Individual Factors: Moral Philosophies and Values
61. Moral Philosophy Defined
62. Moral Philosophies
63. Applying Moral Philosophy to Ethical Decision Making
64. Cognitive Moral Development and Its Problems
65. White-Collar Crime
66. Individual Factors in Business Ethics
67. Summary
68. Important Terms for Review
69. Resolving Ethical Business Challenges
70. Check Your EQ
71. Endnotes
72. Ch 7: Organizational Factors: The Role of Ethical Culture and Relationships
73. Defining Corporate Culture
74. The Role of Corporate Culture in Ethical Decision Making
75. Leaders Influence Corporate Culture
76. Group Dimensions of Corporate Structure and Culture
77. Variation in Employee Conduct
78. Can People Control Their Actions within a Corporate Culture?
79. Summary
80. Important Terms for Review
81. Resolving Ethical Business Challenges
82. Check Your EQ
83. Endnotes
84. Ch 8: Developing an Effective Ethics Program
85. The Responsibility of the Corporation to Stakeholders
86. The Need for Organizational Ethics Programs
87. An Effective Ethics Program
88. Codes of Conduct
89. Ethics Officers
90. Ethics Training and Communication
91. Systems to Monitor and Enforce Ethical Standards
92. Summary
93. Important Terms for Review
94. Resolving Ethical Business Challenges
95. Check Your EQ
96. Endnotes
97. Ch 9: Managing and Controlling Ethics Programs
98. Implementing an Ethics Program
99. The Ethics Audit
100. Benefits of Ethics Auditing
101. The Auditing Process
102. The Strategic Importance of Ethics Auditing
103. Summary
104. Important Terms for Review
105. Resolving Ethical Business Challenges
106. Check Your EQ
107. Endnotes
108. Ch 10: Globalization of Ethical Decision Making
109. Global Culture, Values, and Practices
110. Economic Foundations of Business Ethics
111. Multinational Corporations
112. Global Cooperation to Support Responsible Business
113. Global Ethics Issues
114. The Importance of Ethical Decision Making in Global Business
115. Summary
116. Important Terms for Review
117. Resolving Ethical Business Challenges
118. Check Your EQ
119. Endnotes
120. Ch 11: Ethical Leadership
121. Defining Ethical Leadership
122. Requirements for Ethical Leadership
123. Benefits of Ethical Leadership
124. Ethical Leadership and Organizational Culture
125. Managing Ethical Business Conflicts
126. Ethical Leaders Empower Employees
127. Ethical Leadership Communication
128. Leader-Follower Relationships
129. Leadership Styles and Ethical Decisions
130. The RADAR Model
131. Summary
132. Important Terms for Review
133. Resolving Ethical Business Challenges
134. Check Your EQ
135. Endnotes
136. Ch 12: Sustainability: Ethical and Social Responsibility Dimensions
137. Defining Sustainability
138. How Sustainability Relates to Ethical Decision Making and Social Responsibility
139. Global Environmental Issues
140. Environmental Legislation
141. Alternative Energy Sources
142. Business Response to Sustainability Issues
143. Strategic Implementation of Environmental Responsibility
144. Summary
145. Important Terms for Review
146. Resolving Ethical Business Challenges
147. Check Your EQ
148. Endnotes
149. Cases
150. Case 1: Monsanto Attempts to Balance Stakeholder Interests
151. Case 2: Starbucks Mission: Social Responsibility and Brand Strength
152. Case 3: Walmart Manages Ethics and Compliance Challenges
153. Case 4: Sustainability Challenges in the Gas and Oil Industry
154. Case 5: New Belgium Brewing: Engaging in Sustainable Social Responsibility
155. Case 6: National Collegiate Athletic Association Ethics and Compliance Program
156. Case 7: Google: The Quest to Balance Privacy with Profit
157. Case 8: Zappos: Stepping Forward in Stakeholder Satisfaction
158. Case 9: Enron: Questionable Accounting Leads to Collapse
159. Case 10: Lululemon: Encouraging a Healthier Lifestyle
160. Case 11: Frauds of the Century
161. Case 12: Insider Trading at the Galleon Group
162. Case 13: Whole Foods Strives to Be an Ethical Corporate Citizen
163. Case 14: Apple Inc.’s Ethical Success and Challenges
164. Case 15: PepsiCo’s Journey toward an Ethical and Socially Responsible Culture
165. Case 16: Ethical Leadership at Cardinal IG: The Foundation of a Culture of Diversity
166. Case 17: Belle Meade Plantation: The First Nonprofit Winery Engages in Social Entrepreneurship
167. Case 18: Managing the Risks of Global Bribery in Business
168. Case 19: Multilevel Marketing under Fire: Herbalife Defends Its Business Model
169. Case 20: The Mission of CVS: Corporate Social Responsibility and Pharmacy Innovation
170. Index

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