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Solution Manual for Delmars Administrative Medical Assisting, 5th Edition

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This is completed downloadable of Solution Manual for Delmars Administrative Medical Assisting, 5th Edition

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ISBN-10 ‏ : ‎ 113360286X
ISBN-13 ‏ : ‎ 978-1133602866
Author: Wilburta Q. Lindh (Author), Marilyn Pooler (Author), Carol D. Tamparo (Author), Barbara M. Dahl (Author), Julie Morris (Author)

In today’s dynamic health care environment, medical assistants are playing an increasingly important role. DELMAR’S COMPREHENSIVE MEDICAL ASSISTING: ADMINISTRATIVE AND CLINICAL COMPETENCIES, Fifth Edition, helps you gain the knowledge and skills needed to succeed in this rewarding, rapidly growing field. Known for its thorough coverage, extensive technical detail, and accurate, up-to-date content, this proven book covers clinical tasks such as taking patients’ medical histories, recording vital signs, explaining procedures, and assisting care providers during exams, as well as administrative duties including managing patient information, electronic medical records (EMR), insurance documentation, billing, and bookkeeping. In addition, chapter material and learning objectives are clearly mapped to ABHES, CAAHEP, and MAERB competencies, with an increased focus on professionalism and personal effectiveness, to help you hone practical, real-world skills and prepare for certification. The guide also supports effective learning with a variety of online resources to help you make the most of your study time, including interactive quizzes for self-assessment and the popular Critical Thinking Challenge application.

Table of Content:

Section I: General Procedures
Unit I: Introduction to Medical Assisting and Health Professions
Ch 1: The Medical Assisting Profession
Historical Perspective of the Profession
Career Opportunities
Education of the Medical Assistant
Accreditation of Medical Assisting Programs
Attributes of a Medical Assistant Professional
American Association of Medical Assistants
American Medical Technologists
Other Certification
Regulation of Health Care Providers
Ch 2: Health Care Settings and the Health Care Team
Ambulatory Health Care Settings
The Health Care Team
Allied Health Professionals and Their Roles
The Value of the Medical Assistant to the Health Care Team
Ch 3: History of Medicine
Cultural Heritage in Medicine
Medical Specialists in History
History of Medical Education
History of Attitudes toward Illness
Historical Medical Treatments
Significant Contributions to Medicine
Frontiers in Medicine
Unit II: The Therapeutic Approach
Ch 4: Coping Skills for the Medical Assistant
What is Stress?
Factors Causing Stress
Effect of Prolonged Stress-Burnout
General Stress Management Techniques
Goal Setting as a Stress Reliever
Ch 5: Therapeutic Communication Skills
Importance of Communication
The Communication Cycle
Types of Communication
Factors Affecting Therapeutic Communication
Establishing Multicultural Communication
Therapeutic Communication in Action
Community Resources
Ch 6: The Therapeutic Approach to the Patient with a Life-Threatening Illness
Life-Threatening Illness
Choices in Life-Threatening Illness
The Range of Psychological Suffering
The Therapeutic Response to the Patient with HIV/AIDS
The Therapeutic Response to the Patient with Cancer
The Therapeutic Response to the Patient with End-Stage Renal Disease
The Stages of Grief
The Challenge for the Medical Assistant
Unit III: Responsible Medical Practice
Ch 7: Legal Considerations
Sources of Law
Administrative Law
Contract Law
Tort Law
Informed Consent
Risk Management
Civil Litigation Process
Statute of Limitations
Public Duties
Advance Directives
Ch 8: Ethical Considerations
Ethics
Keys to the AAMA Code of Ethics
Ethical Guidelines for Health Care Providers
Bioethics
Ch 9: Emergency Procedures and First Aid
Recognizing an Emergency
Preparing for an Emergency
Common Emergencies
Breathing Emergencies and Cardiac Arrest
Safety and Emergency Practices
Section II: Administrative Procedures
Unit IV: Integrated Administrative Procedures
Ch 10: Creating the Facility Environment
Creating a Welcoming Environment
The Reception Area
Clinic Design and Environment
Legal Compliance in the Facility
Safety
Opening the Facility
Closing the Facility
The Future Environment for Ambulatory Care
Ch 11: Computers in the Ambulatory Care Setting
The Computer System
Components of a Computer System
Cloud Computing
Computer Maintenance by Clinic Personnel
Use of Computers in the Medical Clinic
Design Considerations for a Computerized Medical Clinic
Ergonomics
Patient Confidentiality in the Computerized Medical Clinic
HIPAA Standards for Safeguarding Protected Health Information (PHI)
Professionalism in the Computerized Medical Clinic
Ch 12: Telecommunications
Telecommunications in the Electronic Health Record Environment
Basic Telephone Techniques
Routing Calls in the Medical Clinic
Telephone Documentation
Using Telephone Directories
Placing Outgoing Calls
Placing Long-Distance Calls
Legal and Ethical Considerations
HIPAA Guidelines for Telephone Communications
Americans with Disabilities Act (ADA)
Telephone Technology
Professionalism in Telecommunications
Ch 13: Patient Scheduling
Tailoring the Scheduling System
Scheduling Styles
Analyzing Patient Flow
Legal Issues
Interpersonal Skills
Guidelines for Scheduling Appointments
Scheduling Software and Materials
Inpatient and Outpatient Admissions Procedures
Ch 14: Medical Records Management
The Purpose of Medical Records
Ownership of Medical Records
Authorization to Release Information
Manual or Electronic Medical Records
The Importance of Accurate Medical Records
Types of Medical Records
Equipment and Supplies
Basic Rules for Filing
Steps for Filing Medical Documentation in Patient Files
Filing Techniques and Common Filing Systems
Filing Procedures
Correspondence
Electronic Medical Records
Ch 15: Written Communications
Composing Correspondence
Components of a Business Letter
Letter Styles
Supplies for Written Communication
Other Types of Correspondence
Processing Incoming and Outgoing Mail
Legal and Ethical Issues
Ch 16: Medical Documents
The Changing Role of Medical Transcription
Confidentiality and Legal Issues
Types of Medical Documents
Turnaround Time and Productivity
Medical Transcription as a Career
Unit V: Managing Facility Finances
Ch 17: Medical Insurance
Understanding the Role of Health Insurance
Medical Insurance Terminology
Types of Medical Insurance Coverage
Screening for Insurance
Referrals and Authorizations
Determining Fee Schedules
Legal and Ethical Issues
Professional Careers in Insurance
Ch 18: Medical Insurance Coding
Insurance Coding Systems Overview
Coding of Medical Procedures
Healthcare Common Procedure Coding System (HCPCS)
Coding of Medical Diagnoses
Coding Accuracy
Coding the Claim Form
Third-Party Guidelines
Completing the CMS-1500 (08-05)
Benefits of Submitting Claims Electronically
Managing the Claims Process
The Insurance Carrier’s Role
Legal and Ethical Issues
Ch 19: Daily Financial Practices
Patient Fees
Credit Arrangements
The Bookkeeping Function
Recording Patient Transactions
Banking Procedures
Purchasing Supplies and Equipment
Petty Cash
Ch 20: Billing and Collections
Billing Procedures
Credit and Collection Policies
Payment at Time of Service
Truth-In-Lending Act
Components of a Complete Statement
Monthly and Cycle Billing
Past-Due Accounts
Collection Process
Aging Accounts
Collection Techniques
Use of an Outside Collection Agency
Use of Small Claims Court
Special Collection Situations
Statute of Limitations
Maintain a Professional Attitude
Ch 21: Accounting Practices
Bookkeeping and Accounting Systems
Day-End Summary
Accounts Receivable Trial Balance
Accounts Payable
The Accounting Function
Cost Analysis
Financial Records
Useful Financial Data
Legal and Ethical Guidelines
Section III: Clinical Procedures
Unit VI: Integrated Clinical Procedures
Ch 22: Infection Control and Medical Asepsis
Impact of Infectious Diseases
The Process of Infection
Infection Cycle
The Body’s Defense Mechanisms for Fighting Infection and Disease
Stages of Infectious Diseases
Disease Transmission
Human Immunodeficiency Virus and Hepatitis B and C
Reporting Infectious Disease
Standard Precautions
OSHA Regulations
OSHA Regulations and Students
Principles of Infection Control
Medical Asepsis
Bioterrorism
Ch 23: The Patient History and Documentation
The Purpose of the Medical History
Preparing for the Patient
A Cross-Cultural Model
Patient Information Forms
Computerized Health History
The Patient Intake Interview
Communication across the Life Span
The Medical Health History
The Patient Record and Its Importance
Methods of Charting/Documentation
Electronic Medical Records (EMR)
Rules of Charting
Ch 24: Vital Signs and Measurements
The Importance of Accuracy
Temperature
Pulse
Respiration
Blood Pressure
Height and Weight
Measuring Chest Circumference
Ch 25: The Physical Examination
Methods of Examination
Positioning and Draping
Equipment and Supplies for the Physical Examination
Basic Components of a Physical Examination
The Physical Examination Sequence
After the Examination
Unit VII: Assisting with Specialty Examinations and Procedures
Ch 26: Obstetrics and Gynecology
Obstetrics
Gynecology
Ch 27: Pediatrics
What is Pediatrics?
Theories of Growth and Development
Growth Patterns
Pediatric Vital Signs
Collecting a Urine Specimen from an Infant
Screening Infants for Hearing Impairment
Screening Infant and Child Visual Acuity
Common Disorders and Diseases
Male Circumcision
Ch 28: Male Reproductive System
Anatomy of Male Reproductive System
Disorders of the Penis
Disorders of the Testes
Disorders of the Prostate
Other Disorders of the Male Reproductive System
Assisting with the Male Reproductive Examination
Ch 29: Gerontology
Societal Bias
Facts about Aging
Physiologic Changes
Prevention of Complications
Psychological Changes
The Medical Assistant and the Geriatric Patient
Healthy and Successful Aging
Ch 30: Examinations and Procedures of Body Systems
Integumentary System
Neurologic System
Sensory System
Respiratory System
Circulatory System
Blood and Lymph System
Musculoskeletal System
Digestive System
Urinary System
Unit VIII: Advanced Techniques and Procedures
Ch 31: Assisting with Office/Ambulatory Surgery
Surgical Asepsis and Sterilization
Sterile Principles
Methods of Sterilization
Common Surgical Procedures Performed in Providers’ Offices and Clinics
Additional Surgical Methods
Suture Materials and Supplies
Instruments
Supplies and Equipment
Patient Care and Preparation
Basic Surgery Setup
Surgery Process
Preparation for Surgery
Ch 32: Diagnostic Imaging
Radiation Safety
Radiography Equipment
Contrast Media
Patient Preparation
Positioning the Patient
Fluoroscopy
Bone Densitometry
Diagnostic Imaging
Radiation Therapy
Nuclear Medicine
Ch 33: Rehabilitation and Therapeutic Modalities
The Role of the Medical Assistant in Rehabilitation
Principles of Body Mechanics
Using the Body Safely and Effectively
Transferring Patients
Assisting Patients to Ambulate
Assistive Devices
Therapeutic Exercises
Therapeutic Modalities
Ch 34: Nutrition in Health and Disease
Nutrition and Digestion
Types of Nutrients
Reading Food Labels
Nutrition at Various Stages of Life
Therapeutic Diets
Diet and Culture
Ch 35: Basic Pharmacology
Uses of Medications
Research and Development
Drug Names
History and Sources of Drugs
Drug Regulations and Legal Classifications of Drugs
Drug References and Standards
Classification of Drugs
Principal Actions of Drugs
Drug Routes
Forms of Drugs
Storage and Handling of Medications
Emergency Medications and Supplies
Drug Abuse
Ch 36: Calculation of Medication Dosage and Medication Administration
Legal and Ethical Implications of Medication Administration
Drug Dosage
The Medication Label
Calculation of Drug Dosages
Medications Measured in Units
Calculating Adult Dosages
Calculating Children’s Dosages
Administration of Medications
Administration of Oral Medications
Administration of Parenteral Medications
Principles of Intravenous Therapy
Site Selection and Injection Angle
Basic Guidelines for Administration of Injections
Z-Track Method of Intramuscular Injection
Administration of Allergenic Extracts
Administration of Inhaled Medications
Ch 37: Electrocardiography
Anatomy of the Heart
Electrical Conduction System of the Heart
The Cardiac Cycle and the ECG Cycle
Types of Electrocardiographs
ECG Equipment
Lead Coding
The Electrocardiograph and Sensor Placement
Standardization and Adjustment of the Electrocardiograph
Standard Resting Electrocardiography
Mounting the ECG Tracing
Interference or Artifacts
Myocardial Infarctions (Heart Attacks)
Cardiac Arrhythmias
Defibrillation
Other Cardiac Diagnostic Tests
Cardiac Procedures
Unit IX: Laboratory Procedures
Ch 38: Regulatory Guidelines in the Medical Laboratory
Clinical Laboratory Improvement Amendments of 1988
OSHA Regulations
OSHA Regulations and Students
Ergonomics and Cumulative Trauma Disorders
Ch 39: Introduction to the Medical Laboratory
The Laboratory
Billing for Laboratory Services
Quality Controls/Assurances in the Laboratory
Laboratory Requisitions and Reports
The Specimen
Microscopes
Ch 40: Phlebotomy: Venipuncture and Capillary Puncture
Why Collect Blood?
The Medical Assistant’s Role in Phlebotomy
Anatomy and Physiology of the Circulatory System
Blood Collection
Venipuncture Equipment
Syringes and Needles
Venipuncture Technique
Specimen Collection
Capillary Puncture
Ch 41: Hematology
Hematologic Tests
Hemoglobin and Hematocrit Tests
White and Red Blood Cell Counts
Platelets
Erythrocyte Indices
Erythrocyte Sedimentation Rates (ESR or Sed Rate)
C-Reactive Proteins
Coagulation Studies
Automated Hematology
Ch 42: Urinalysis
Urine Formation
Urine Composition
Safety
Quality Control
Clinical Laboratory Improvement Amendments of 1988 (CLIA ’88)
Urine Containers
Urine Collection
Culture and Sensitivity of Urine
Examination of Urine
Drug Screening
Ch 43: Basic Microbiology
The Medical Assistant’s Role in the Microbiology Laboratory
Microbiology
Equipment
Safety When Handling Microbiology Specimens
Quality Control
Collection Procedures
Foodborne Illnesses
Microscopic Examination of Bacteria
Culture Media
Microbiology Culture
Rapid Identification Systems
Sensitivity Testing
Parasitology
Mycology
Ch 44: Specialty Laboratory Tests
Urine Pregnancy Tests
Commercial/Home Urine Pregnancy Tests
False/Positive Pregnancy Test Results
Infectious Mononucleosis
Prothrombin Time
Blood Typing
Semen Analysis
Phenylketonuria Test
Tuberculosis
Blood Glucose
Cholesterol, Lipids and Systemic Inflammation
Blood Chemistry Tests
Section IV: Professional Procedures
Unit X: Clinic and Human Resources Management
Ch 45: The Medical Assistant as Clinic Manager
The Medical Assistant as Clinic Manager
Qualities of a Manager
Management Styles
Risk Management
Importance of Teamwork
Supervising Personnel
Harassment in the Workplace
Procedure Manual
HIPPA Implications
Travel Arrangements
Time Management
Marketing Functions
Social Media in the Medical Clinic
Records and Financial Management
Facility and Equipment Management
Liability Coverage and Bonding
Legal Issues
Ch 46: The Medical Assistant as Human Resources Manager
Tasks Performed by the Human Resources Manager
The Clinic Policy Manual
Recruiting and Hiring Clinic Personnel
Orienting New Personnel
Dismissing Employees
Maintaining Personnel Records
Complying with Personnel Laws
Special Policy Considerations
Providing/Planning Employee Instruction and Education
Unit XI: Entry into the Profession
Ch 47: Preparing for Medical Assisting Credentials
Purpose of Certification
Preparing for Certification Examinations
American Association of Medical Assistants (AAMA)
American Medical Technologists (AMT)
National Healthcareer Association (NHA)
Professional Organizations
Ch 48: Employment Strategies
Developing a Strategy
Job Search Analysis and Research
Social Media in Your Job Search
Resume Preparation
Application/Cover Letters
Completing the Application Form
The Interview Process
Interview Follow-Up
After You are Employed
Professionalism
Appendix A: Common Medical Abbreviations and Symbols
Appendix B: Top 200 Brand-Name Drugs in the U.S. Market by Dispensed Prescriptions, 2010
Appendix C: AAMA 2007-2008 Occupational Analysis of the CMA (AAMA)
Appendix D: Medical Assisting Task List
Appendix E: Software Support: The Critical Thinking Challenge and Medical Office Simulation Software
Glossary of Terms
Glosario de Terminos
Index