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Product details:
- ISBN-10 ‏ : ‎ 0132145669
- ISBN-13 ‏ : ‎ 978-0132145664
- Author: James D. McKeen
Section I: Delivering Value with IT
Chapter 1: Developing and Delivering on the IT Value Proposition
Chapter 2: Developing IT Strategy for Business Values
Chapter 3: Communicating with Business Managers
Chapter 4: Â Building a Strong Relationship with the Business
Chapter 5: Â Developing IT Professionalism
Section I Mini-Cases
Delivering Business Value with IT at Hefty Hardware
Investing in TUFS
IT Planning at ModMeters
Section II: IT Governance
Chapter 6: Â Information Management: The Nexus of Business and IT
Chapter 7: Â The IT Budgeting Process
Chapter 8: Â Creating and Evolving a Technology Roadmap
Chapter 9: Â Delivering IT Functions: A Decision Framework
Chapter 10: Â IT Sourcing
Chapter 11: Â Application Portfolio Management
Section II Mini-Cases
Building Shared Services at RR Communications
Creating a Process-Driven Organization at AgCredit
IT Investment at North American Financial
Section III: Information-Enabled Innovation
Chapter 12: Â Strategic Experimentation with IT
Chapter 13: Â Enabling Collaboration with IT
Chapter 14: Â Social Computing: How Should it be Managed?
Chapter 15:  Information Delivery: IT’s Evolving Role
Chapter 16: Â Master Data Management
Section III Mini-Cases
Information Management at Homestyle Hotels
Innovation at International Foods
CRM at Minitrex
Customer Service at Datatronics
Section IV: IT Capability Management
Chapter 17: Â Developing IT Capabilities
Chapter 18: Â Building Better IT Leaders from the Bottom Up
Chapter 19: Â Managing IT-based Risk
Chapter 20: Â The Identity Management Challenge
Chapter 21: Â Linking IT to Business Metrics
Section IV Mini-Cases
Leveraging IT Vendors at SleepSmart
Project Management at MM
Managing Technology at Genex Fuels
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