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Solution Manual for Management Information Systems 16th by Laudon

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Product Details:

  • ISBN-10 ‏ : ‎ 0135191793
  • ISBN-13 ‏ : ‎ 978-0135191798
  • Author:  Kenneth C. Laudon, Jane Price Laudon

The authoritative, case-based study of IS in business today
Management Information Systems: Managing the Digital Firm provides the most comprehensive overview of information systems used by business firms today, while drawing connections between MIS and business performance. The Laudons are known for their outstanding real-world case studies, which describe how well-known companies use IT to solve problems and achieve business objectives. Students develop sought-after skills, such as leading IS-related management discussions and using IT to meet bottom-line results. Each chapter of the 16th edition features all-new Interactive Sessions, new Video Cases, and a new Career Opportunities section building practical job-seeking skills.

 

Table of Content:

  1. Chapter 1 Information Systems in Global Business Today
  2. Learning Objectives
  3. Chapter Cases
  4. Video Cases
  5. 1-1 How are information systems transforming business, and why are they so essential for running and managing a business today?
  6. How Information Systems are Transforming Business
  7. What’s New in Management Information Systems?
  8. Globalization Challenges and Opportunities: A Flattened World
  9. The Emerging Digital Firm
  10. Strategic Business Objectives of Information Systems
  11. Operational Excellence
  12. New Products, Services, and Business Models
  13. Customer and Supplier Intimacy
  14. Improved Decision Making
  15. Competitive Advantage
  16. Survival
  17. 1-2 What is an information system? How does it work? What are its management, organization, and technology components? Why are complementary assets essential for ensuring that information systems provide genuine value for organizations?
  18. What Is an Information System?
  19. Dimensions of Information Systems
  20. Organizations
  21. Management
  22. Information Technology
  23. It Isn’t Just Technology: A Business Perspective on Information Systems
  24. Complementary Assets: Organizational Capital and the Right Business Model
  25. 1-3 What academic disciplines are used to study information systems, and how does each contribute to an understanding of information systems?
  26. Technical Approach
  27. Behavioral Approach
  28. Approach of This Text: Sociotechnical Systems
  29. 1-4 How will MIS help my career?
  30. The Company
  31. Position Description
  32. Job Requirements
  33. Interview Questions
  34. Author Tips
  35. Review Summary
  36. Key Terms
  37. Review Questions
  38. Discussion Questions
  39. Hands-On MIS Projects
  40. Management Decision Problems
  41. Improving Decision Making: Using Databases to Analyze Sales Trends
  42. Improving Decision Making: Using the Internet to Locate Jobs Requiring Information Systems Knowledge
  43. Collaboration and Teamwork Project
  44. Selecting Team Collaboration Tools
  45. Chapter 1 References
  46. Chapter 2 Global E-business and Collaboration
  47. Learning Objectives
  48. Chapter Cases
  49. Video Cases
  50. 2-1 What are business processes? How are they related to information systems?
  51. Business Processes
  52. How Information Technology Improves Business Processes
  53. 2-2 How do systems serve the different management groups in a business, and how do systems that link the enterprise improve organizational performance?
  54. Systems for Different Management Groups
  55. Transaction Processing Systems
  56. Systems for Business Intelligence
  57. Systems for Linking the Enterprise
  58. Enterprise Applications
  59. Enterprise Systems
  60. Supply Chain Management Systems
  61. Customer Relationship Management Systems
  62. Knowledge Management Systems
  63. Intranets and Extranets
  64. E-business, E-commerce, and E-government
  65. 2-3 Why are systems for collaboration and social business so important, and what technologies do they use?
  66. What Is Collaboration?
  67. What is Social Business?
  68. Business Benefits of Collaboration and Social Business
  69. Building a Collaborative Culture and Business Processes
  70. Tools and Technologies for Collaboration and Social Business
  71. E-mail and Instant Messaging (IM)
  72. Wikis
  73. Virtual Worlds
  74. Collaboration and Social Business Platforms
  75. Virtual Meeting Systems
  76. Cloud Collaboration Services
  77. Microsoft SharePoint and IBM Notes
  78. Enterprise Social Networking Tools
  79. Checklist for Managers: Evaluating and Selecting Collaboration and Social Software Tools
  80. 2-4 What is the role of the information systems function in a business?
  81. The Information Systems Department
  82. Organizing the Information Systems Function
  83. 2-5 How will MIS help my career?
  84. The Company
  85. Position Description
  86. Job Requirements
  87. Interview Questions
  88. Author Tips
  89. Review Summary
  90. Key Terms
  91. Review Questions
  92. Discussion Questions
  93. Hands-On MIS Projects
  94. Management Decision Problems
  95. Improving Decision Making: Using a Spreadsheet to Select Suppliers
  96. Achieving Operational Excellence: Using Internet Software to Plan Efficient Transportation Routes
  97. Collaboration and Teamwork Project
  98. Identifying Management Decisions and Systems
  99. Chapter 2 References
  100. Chapter 3 Information Systems, Organizations, and Strategy
  101. Learning Objectives
  102. Chapter Cases
  103. Video Cases
  104. 3-1 Which features of organizations do managers need to know about to build and use information systems successfully?
  105. What Is an Organization?
  106. Features of Organizations
  107. Routines and Business Processes
  108. Organizational Politics
  109. Organizational Culture
  110. Organizational Environments
  111. Disruptive Technologies: Riding the Wave
  112. Organizational Structure
  113. Other Organizational Features
  114. 3-2 What is the impact of information systems on organizations?
  115. Economic Impacts
  116. Organizational and Behavioral Impacts
  117. IT Flattens Organizations
  118. Postindustrial Organizations
  119. Understanding Organizational Resistance to Change
  120. The Internet and Organizations
  121. Implications for the Design and Understanding of Information Systems
  122. 3-3 How do Porter’s competitive forces model, the value chain model, synergies, core competencies, and network economics help companies develop competitive strategies using information systems?
  123. Porter’s Competitive Forces Model
  124. Traditional Competitors
  125. New Market Entrants
  126. Substitute Products and Services
  127. Customers
  128. Suppliers
  129. Information System Strategies for Dealing with Competitive Forces
  130. Low-Cost Leadership
  131. Product Differentiation
  132. Focus on Market Niche
  133. Strengthen Customer and Supplier Intimacy
  134. The Internet’s Impact on Competitive Advantage
  135. Smart Products and the Internet of Things
  136. The Business Value Chain Model
  137. Extending the Value Chain: The Value Web
  138. Synergies, Core Competencies, and Network-Based Strategies
  139. Synergies
  140. Enhancing Core Competencies
  141. Network-Based Strategies
  142. Network Economics
  143. Virtual Company Model
  144. Business Ecosystems and Platforms
  145. 3-4 What are the challenges posed by strategic information systems, and how should they be addressed?
  146. Sustaining Competitive Advantage
  147. Aligning IT with Business Objectives
  148. Management Checklist: Performing a Strategic Systems Analysis
  149. Managing Strategic Transitions
  150. 3-5 How will MIS help my career?
  151. The Company
  152. Position Description
  153. Job Requirements
  154. Interview Questions
  155. Author Tips
  156. Review Summary
  157. Key Terms
  158. Review Questions
  159. Discussion Questions
  160. Hands-On MIS Projects
  161. Management Decision Problems
  162. Improving Decision Making: Using a Database to Clarify Business Strategy
  163. Improving Decision Making: Using Web Tools to Configure and Price an Automobile
  164. Collaboration and Teamwork Project
  165. Identifying Opportunities for Strategic Information Systems
  166. Chapter 3 References
  167. Chapter 4 Ethical and Social Issues in Information Systems
  168. Learning Objectives
  169. Chapter Cases
  170. Video Cases
  171. 4-1 What ethical, social, and political issues are raised by information systems?
  172. A Model for Thinking about Ethical, Social, and Political Issues
  173. Five Moral Dimensions of the Information Age
  174. Key Technology Trends that Raise Ethical Issues
  175. 4-2 What specific principles for conduct can be used to guide ethical decisions?
  176. Basic Concepts: Responsibility, Accountability, and Liability
  177. Ethical Analysis
  178. Candidate Ethical Principles
  179. Professional Codes of Conduct
  180. Some Real-World Ethical Dilemmas
  181. 4-3 Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property?
  182. Information Rights: Privacy and Freedom in the Internet Age
  183. The European Directive on Data Protection
  184. Internet Challenges to Privacy
  185. Technical Solutions
  186. Property Rights: Intellectual Property
  187. Copyright
  188. Patents
  189. Trademarks
  190. Trade Secrets
  191. Challenges to Intellectual Property Rights
  192. 4-4 How have information systems affected laws for establishing accountability and liability and the quality of everyday life?
  193. Computer-Related Liability Problems
  194. System Quality: Data Quality and System Errors
  195. Quality of Life: Equity, Access, and Boundaries
  196. Balancing Power: Center Versus Periphery
  197. Rapidity of Change: Reduced Response Time to Competition
  198. Maintaining Boundaries: Family, Work, and Leisure
  199. Dependence and Vulnerability
  200. Computer Crime and Abuse
  201. Employment: Trickle-Down Technology and Reengineering Job Loss
  202. Equity and Access: Increasing Racial and Social Class Cleavages
  203. Health Risks: RSI, CVS, and Cognitive Decline
  204. 4-5 How will MIS help my career?
  205. The Company
  206. Position Description
  207. Job Requirements
  208. Interview Questions
  209. Author Tips
  210. Review Summary
  211. Key Terms
  212. Review Questions
  213. Discussion Questions
  214. Hands-On MIS Projects
  215. Management Decision Problems
  216. Achieving Operational Excellence: Creating a Simple Blog
  217. Improving Decision Making: Analyzing Web Browser Privacy
  218. Collaboration and Teamwork Project
  219. Developing a Corporate Code of Ethics
  220. Chapter 4 References
  221. Part Two Information Technology Infrastructure
  222. Chapter 5 IT Infrastructure and Emerging Technologies
  223. Learning Objectives
  224. Chapter Cases
  225. Video Cases
  226. 5-1 What is IT infrastructure, and what are the stages and drivers of IT infrastructure evolution?
  227. Defining IT Infrastructure
  228. Evolution of IT Infrastructure
  229. General-Purpose Mainframe and Minicomputer Era (1959 to Present)
  230. Personal Computer Era (1981 to Present)
  231. Client/Server Era (1983 to Present)
  232. Enterprise Computing Era (1992 to Present)
  233. Cloud and Mobile Computing Era (2000 to Present)
  234. Technology Drivers of Infrastructure Evolution
  235. Moore’s Law and Microprocessing Power
  236. The Law of Mass Digital Storage
  237. Metcalfe’s Law and Network Economics
  238. Declining Communications Costs and the Internet
  239. Standards and Network Effects
  240. 5-2 What are the components of IT infrastructure?
  241. Computer Hardware Platforms
  242. Operating System Platforms
  243. Enterprise Software Applications
  244. Data Management and Storage
  245. Networking/Telecommunications Platforms
  246. Internet Platforms
  247. Consulting and System Integration Services
  248. 5-3 What are the current trends in computer hardware platforms?
  249. The Mobile Digital Platform
  250. Consumerization of IT and BYOD
  251. Quantum Computing
  252. Virtualization
  253. Cloud Computing
  254. Edge Computing
  255. Green Computing
  256. High-Performance and Power-Saving Processors
  257. 5-4 What are the current computer software platforms and trends?
  258. Linux and Open Source Software
  259. Linux
  260. Software for the Web: Java, HTML, and HTML5
  261. HTML and HTML5
  262. Web Services and Service-Oriented Architecture
  263. Software Outsourcing and Cloud Services
  264. Software Packages and Enterprise Software
  265. Software Outsourcing
  266. Cloud-Based Software Services and Tools
  267. Mashups and Apps
  268. 5-5 What are the challenges of managing IT infrastructure and management solutions?
  269. Dealing with Platform and Infrastructure Change
  270. Management and Governance
  271. Making Wise Infrastructure Investments
  272. Total Cost of Ownership of Technology Assets
  273. Competitive Forces Model for IT Infrastructure Investment
  274. 5-6 How will MIS help my career?
  275. The Company
  276. Position Description
  277. Job Requirements
  278. Interview Questions
  279. Author Tips
  280. Review Summary
  281. Key Terms
  282. Review Questions
  283. Discussion Questions
  284. Hands-On MIS Projects
  285. Management Decision Problems
  286. Improving Decision Making: Using a Spreadsheet to Evaluate Hardware and Software Options
  287. Improving Decision Making: Using Web Research to Budget for a Sales Conference
  288. Collaboration and Teamwork Project
  289. Evaluating Server and Mobile Operating Systems
  290. Chapter 5 References
  291. Chapter 6 Foundations of Business Intelligence: Databases and Information Management
  292. Learning Objectives
  293. Chapter Cases
  294. Video Cases
  295. 6-1 What are the problems of managing data resources in a traditional file environment?
  296. File Organization Terms and Concepts
  297. Problems with the Traditional File Environment
  298. Data Redundancy and Inconsistency
  299. Program-Data Dependence
  300. Lack of Flexibility
  301. Poor Security
  302. Lack of Data Sharing and Availability
  303. 6-2 What are the major capabilities of database management systems (DBMS), and why is a relational DBMS so powerful?
  304. Database Management Systems
  305. How a DBMS Solves the Problems of the Traditional File Environment
  306. Relational DBMS
  307. Operations of a Relational DBMS
  308. Capabilities of Database Management Systems
  309. Querying and Reporting
  310. Designing Databases
  311. Normalization and Entity-Relationship Diagrams
  312. Non-relational Databases, Cloud Databases, and Blockchain
  313. Cloud Databases and Distributed Databases
  314. Blockchain
  315. 6-3 What are the principal tools and technologies for accessing information from databases to improve business performance and decision making?
  316. The Challenge of Big Data
  317. Business Intelligence Infrastructure
  318. Data Warehouses and Data Marts
  319. Hadoop
  320. In-Memory Computing
  321. Analytic Platforms
  322. Analytical Tools: Relationships, Patterns, Trends
  323. Online Analytical Processing (OLAP)
  324. Data Mining
  325. Text Mining and Web Mining
  326. Databases and the Web
  327. 6-4 Why are information policy, data administration, and data quality assurance essential for managing the firm’s data resources?
  328. Establishing an Information Policy
  329. Ensuring Data Quality
  330. 6-5 How will MIS help my career?
  331. The Company
  332. Position Description
  333. Job Requirements
  334. Interview Questions
  335. Author Tips
  336. Review Summary
  337. Key Terms
  338. Review Questions
  339. Discussion Questions
  340. Hands-On MIS Projects
  341. Management Decision Problems
  342. Achieving Operational Excellence: Building a Relational Database for Inventory Management
  343. Improving Decision Making: Searching Online Databases for Overseas Business Resources
  344. Collaboration and Teamwork Project
  345. Identifying Entities and Attributes in an Online Database
  346. Chapter 6 References
  347. Chapter 7 Telecommunications, the Internet, and Wireless Technology
  348. Learning Objectives
  349. Chapter Cases
  350. Video Cases
  351. 7-1 What are the principal components of telecommunications networks and key networking technologies?
  352. Networking and Communication Trends
  353. What Is a Computer Network?
  354. Networks in Large Companies
  355. Key Digital Networking Technologies
  356. Client/Server Computing
  357. Packet Switching
  358. TCP/IP and Connectivity
  359. 7-2 What are the different types of networks?
  360. Signals: Digital Versus Analog
  361. Types of Networks
  362. Local Area Networks
  363. Metropolitan and Wide Area Networks
  364. Transmission Media and Transmission Speed
  365. Bandwidth: Transmission Speed
  366. 7-3 How do the Internet and Internet technology work, and how do they support communication and e-business?
  367. What Is the Internet?
  368. Internet Addressing and Architecture
  369. The Domain Name System
  370. Internet Architecture and Governance
  371. The Future Internet: IPv6 and Internet2
  372. Internet Services and Communication Tools
  373. Internet Services
  374. Voice over IP
  375. Unified Communications
  376. Virtual Private Networks
  377. The Web
  378. Hypertext
  379. Web Servers
  380. Searching for Information on the Web
  381. Search Engines
  382. Mobile Search
  383. Semantic Search
  384. Social Search
  385. Visual Search and the Visual Web
  386. Intelligent Agent Shopping Bots
  387. Search Engine Marketing
  388. Sharing Information on the Web
  389. The Future Web
  390. 7-4 What are the principal technologies and standards for wireless networking, communication, and Internet access?
  391. Cellular Systems
  392. Wireless Computer Networks and Internet Access
  393. Bluetooth
  394. Wi-Fi and Wireless Internet Access
  395. WiMax
  396. RFID and Wireless Sensor Networks
  397. Radio Frequency Identification (RFID) and Near Field Communication (NFC)
  398. Wireless Sensor Networks
  399. 7-5 How will MIS help my career?
  400. The Company
  401. Position Description
  402. Job Requirements
  403. Interview Questions
  404. Author Tips
  405. Review Summary
  406. Key Terms
  407. Review Questions
  408. Discussion Questions
  409. Hands-On MIS Projects
  410. Management Decision Problems
  411. Improving Decision Making: Using Spreadsheet Software to Evaluate Wireless Services
  412. Achieving Operational Excellence: Using Web Search Engines for Business Research
  413. Collaboration and Teamwork Project
  414. Evaluating Smartphones
  415. Chapter 7 References
  416. Chapter 8 Securing Information Systems
  417. Learning Objectives
  418. Chapter Cases
  419. Video Cases
  420. 8-1 Why are information systems vulnerable to destruction, error, and abuse?
  421. Why Systems are Vulnerable
  422. Internet Vulnerabilities
  423. Wireless Security Challenges
  424. Malicious Software: Viruses, Worms, Trojan Horses, and Spyware
  425. Hackers and Computer Crime
  426. Spoofing and Sniffing
  427. Denial-of-Service Attacks
  428. Computer Crime
  429. Identity Theft
  430. Click Fraud
  431. Global Threats: Cyberterrorism and Cyberwarfare
  432. Internal Threats: Employees
  433. Software Vulnerability
  434. Newly Discovered Vulnerabilities in Microprocessor Design
  435. 8-2 What is the business value of security and control?
  436. Legal and Regulatory Requirements for Electronic Records Management
  437. Electronic Evidence and Computer Forensics
  438. 8-3 What are the components of an organizational framework for security and control?
  439. Information Systems Controls
  440. Risk Assessment
  441. Security Policy
  442. Disaster Recovery Planning and Business Continuity Planning
  443. The Role of Auditing
  444. 8-4 What are the most important tools and technologies for safeguarding information resources?
  445. Identity Management and Authentication
  446. Firewalls, Intrusion Detection Systems, and Anti-malware Software
  447. Firewalls
  448. Intrusion Detection Systems
  449. Anti-malware Software
  450. Unified Threat Management Systems
  451. Securing Wireless Networks
  452. Encryption and Public Key Infrastructure
  453. Securing Transactions with Blockchain
  454. Ensuring System Availability
  455. Controlling Network Traffic: Deep Packet Inspection
  456. Security Outsourcing
  457. Security Issues for Cloud Computing and the Mobile Digital Platform
  458. Security in the Cloud
  459. Securing Mobile Platforms
  460. Ensuring Software Quality
  461. 8-5 How will MIS help my career?
  462. The Company
  463. Position Description
  464. Job Requirements
  465. Interview Questions
  466. Author Tips
  467. Review Summary
  468. Key Terms
  469. Review Questions
  470. Discussion Questions
  471. Hands-On MIS Projects
  472. Management Decision Problems
  473. Improving Decision Making: Using Spreadsheet Software to Perform a Security Risk Assessment
  474. Improving Decision Making: Evaluating Security Outsourcing Services
  475. Collaboration and Teamwork Project
  476. Chapter 8 References
  477. Part Three Key System Applications for the Digital Age
  478. Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
  479. Learning Objectives
  480. Chapter Cases
  481. Video Cases
  482. 9-1 How do enterprise systems help businesses achieve operational excellence?
  483. What are Enterprise Systems?
  484. Enterprise Software
  485. Business Value of Enterprise Systems
  486. 9-2 How do supply chain management systems coordinate planning, production, and logistics with suppliers?
  487. The Supply Chain
  488. Information Systems and Supply Chain Management
  489. Supply Chain Management Software
  490. Global Supply Chains and the Internet
  491. Global Supply Chain Issues
  492. Demand-Driven Supply Chains: From Push to Pull Manufacturing and Efficient Customer Response
  493. Business Value of Supply Chain Management Systems
  494. 9-3 How do customer relationship management systems help firms achieve customer intimacy?
  495. What Is Customer Relationship Management?
  496. Customer Relationship Management Software
  497. Sales Force Automation
  498. Customer Service
  499. Marketing
  500. Operational and Analytical CRM
  501. Business Value of Customer Relationship Management Systems
  502. 9-4 What are the challenges that enterprise applications pose, and how are enterprise applications taking advantage of new technologies?
  503. Enterprise Application Challenges
  504. Next-Generation Enterprise Applications
  505. Social CRM
  506. Business Intelligence in Enterprise Applications
  507. 9-5 How will MIS help my career?
  508. The Company
  509. Position Description
  510. Job Requirements
  511. Interview Questions
  512. Author Tips
  513. Review Summary
  514. Key Terms
  515. Review Questions
  516. Discussion Questions
  517. Hands-On MIS Projects
  518. Management Decision Problems
  519. Improving Decision Making: Using Database Software to Manage Customer Service Requests
  520. Achieving Operational Excellence: Evaluating Supply Chain Management Services
  521. Collaboration and Teamwork Project
  522. Analyzing Enterprise Application Vendors
  523. Chapter 9 References
  524. Chapter 10 E-commerce: Digital Markets, Digital Goods
  525. Learning Objectives
  526. Chapter Cases
  527. Video Cases
  528. 10-1 What are the unique features of e-commerce, digital markets, and digital goods?
  529. E-commerce Today
  530. The New E-commerce: Social, Mobile, Local
  531. From Eyeballs to Conversations: Conversational Commerce
  532. From the Desktop to the Smartphone
  533. Why E-commerce Is Different
  534. Ubiquity
  535. Global Reach
  536. Universal Standards
  537. Richness
  538. Interactivity
  539. Information Density
  540. Personalization/Customization
  541. Social Technology: User Content Generation and Social Networking
  542. Key Concepts in E-commerce: Digital Markets and Digital Goods in a Global Marketplace
  543. Digital Goods
  544. 10-2 What are the principal e-commerce business and revenue models?
  545. Types of E-commerce
  546. E-commerce Business Models
  547. Portal
  548. E-tailer
  549. Content Provider
  550. Transaction Broker
  551. Market Creator
  552. Service Provider
  553. Community Provider (Social Networks)
  554. E-commerce Revenue Models
  555. Advertising Revenue Model
  556. Sales Revenue Model
  557. Subscription Revenue Model
  558. Free/Freemium Revenue Model
  559. Transaction Fee Revenue Model
  560. Affiliate Revenue Model
  561. 10-3 How has e-commerce transformed marketing?
  562. Behavioral Targeting
  563. Social E-commerce and Social Network Marketing
  564. The Wisdom of Crowds
  565. 10-4 How has e-commerce affected business-to-business transactions?
  566. Electronic Data Interchange (edi)
  567. New Ways of B2b Buying and Selling
  568. 10-5 What is the role of m-commerce in business, and what are the most important m-commerce applications?
  569. Location-Based Services and Applications
  570. Other Mobile Commerce Services
  571. 10-6 What issues must be addressed when building an e-commerce presence?
  572. Develop an E-commerce Presence Map
  573. Develop a Timeline: Milestones
  574. 10.7 How will MIS help my career?
  575. The Company
  576. Job Description
  577. Job Requirements
  578. Interview Questions
  579. Author Tips
  580. Review Summary
  581. Key Terms
  582. Review Questions
  583. Discussion Questions
  584. Hands-On MIS Projects
  585. Management Decision Problems
  586. Improving Decision Making: Using Spreadsheet Software to Analyze a Dot-com Business
  587. Achieving Operational Excellence: Evaluating E-commerce Hosting Services
  588. Collaboration and Teamwork Project Performing a Competitive Analysis of E-commerce Sites
  589. Chapter 10 References
  590. Chapter 11 Managing Knowledge and Artificial Intelligence
  591. Learning Objectives
  592. Chapter Cases
  593. Video Cases
  594. 11-1 What is the role of knowledge management systems in business?
  595. Important Dimensions of Knowledge
  596. Organizational Learning and Knowledge Management
  597. The Knowledge Management Value Chain
  598. Knowledge Acquisition
  599. Knowledge Storage
  600. Knowledge Dissemination
  601. Knowledge Application
  602. Building Organizational and Management Capital: Collaboration, Communities of Practice, and Office Environments
  603. Types of Knowledge Management Systems
  604. 11-2 What are artificial intelligence (AI) and machine learning? How do businesses use AI?
  605. Evolution of AI
  606. Major Types of AI
  607. Expert Systems
  608. How Expert Systems Work
  609. Machine Learning
  610. Supervised and Unsupervised Learning
  611. Neural Networks
  612. “Deep Learning” Neural Networks
  613. Limitations of Neural Networks and Machine Learning
  614. Genetic Algorithms
  615. Natural Language Processing, Computer Vision Systems, and Robotics
  616. Natural Language Processing
  617. Computer Vision Systems
  618. Robotics
  619. Intelligent Agents
  620. 11-3 What types of systems are used for enterprise-wide knowledge management, and how do they provide value for businesses?
  621. Enterprise Content Management Systems
  622. Locating and Sharing Expertise
  623. Learning Management Systems
  624. 11-4 What are the major types of knowledge work systems, and how do they provide value for firms?
  625. Knowledge Workers and Knowledge Work
  626. Requirements of Knowledge Work Systems
  627. Examples of Knowledge Work Systems
  628. 11-5 How will MIS help my career?
  629. The Company
  630. Position Description
  631. Job Requirements
  632. Interview Questions
  633. Author Tips
  634. Review Summary
  635. Key Terms
  636. Review Questions
  637. Discussion Questions
  638. Hands-On MIS Projects
  639. Management Decision Problems
  640. Improving Decision Making: Building a Simple Expert System for Retirement Planning
  641. Improving Decision Making: Using Intelligent Agents for Comparison Shopping
  642. Collaboration and Teamwork Project
  643. Rating Enterprise Content Management Systems
  644. Chapter 11 References
  645. Chapter 12 Enhancing Decision Making
  646. Learning Objectives
  647. Chapter Cases
  648. Video Cases
  649. 12-1 What are the different types of decisions, and how does the decision-making process work?
  650. Business Value of Improved Decision Making
  651. Types of Decisions
  652. The Decision-Making Process
  653. 12-2 How do information systems support the activities of managers and management decision making?
  654. Managerial Roles
  655. Interpersonal Roles
  656. Informational Roles
  657. Decisional Roles
  658. Real-World Decision Making
  659. Information Quality
  660. Management Filters
  661. Organizational Inertia and Politics
  662. High-Velocity Automated Decision Making
  663. 12-3 How do business intelligence and business analytics support decision making?
  664. What Is Business Intelligence?
  665. The Business Intelligence Environment
  666. Business Intelligence and Analytics Capabilities
  667. Predictive Analytics
  668. Big Data Analytics
  669. Operational Intelligence and Analytics
  670. Location Analytics and Geographic Information Systems
  671. 12-4 How do different decision-making constituencies in an organization use business intelligence, and what is the role of information systems in helping people working in a group make decisions more efficiently?
  672. Decision Support for Operational and Middle Management
  673. Support for Semi-structured Decisions
  674. Decision Support for Senior Management: Balanced Scorecard and Enterprise Performance Management Methods
  675. Group Decision-Support Systems (GDSS)
  676. 12-5 How will MIS help my career?
  677. The Company
  678. Position Description
  679. Job Requirements
  680. Interview Questions
  681. Author Tips
  682. Review Summary
  683. Key Terms
  684. Review Questions
  685. Discussion Questions
  686. Hands-On MIS Projects
  687. Management Decision Problems
  688. Improving Decision Making: Using Pivot Tables to Analyze Sales Data
  689. Improving Decision Making: Using a Web-Based DSS for Retirement Planning
  690. Collaboration and Teamwork Project
  691. Investigating Data-Driven Analytics in Sports
  692. Chapter 12 References
  693. Part Four Building and Managing Systems
  694. Chapter 13 Building Information Systems
  695. Learning Objectives
  696. Chapter Cases
  697. Video Cases
  698. 13-1 How does building new systems produce organizational change?
  699. Systems Development and Organizational Change
  700. Business Process Redesign
  701. Tools for Business Process Management
  702. 13-2 What are the core activities in the systems development process?
  703. Systems Analysis
  704. Establishing Information Requirements
  705. Systems Design
  706. The Role of End Users
  707. Completing the Systems Development Process
  708. Programming
  709. Testing
  710. Conversion
  711. Production and Maintenance
  712. 13-3 What are the principal methodologies for modeling and designing systems?
  713. Structured Methodologies
  714. Object-Oriented Development
  715. Computer-Aided Software Engineering
  716. 13-4 What are alternative methods for building information systems?
  717. Traditional Systems Life Cycle
  718. Prototyping
  719. Steps in Prototyping
  720. Advantages and Disadvantages of Prototyping
  721. End-User Development
  722. Application Software Packages, Software Services, and Outsourcing
  723. Application Software Packages and Cloud Software Services
  724. Outsourcing
  725. 13-5 What are new approaches for system building in the digital firm era?
  726. Rapid Application Development (RAD), Agile Development, and DevOps
  727. Component-Based Development and Web Services
  728. Web Services and Service-Oriented Computing
  729. Mobile Application Development: Designing for A Multiscreen World
  730. 13-6 How will MIS help my career?
  731. The Company
  732. Position Description
  733. Job Requirements
  734. Interview Questions
  735. Author Tips
  736. Review Summary
  737. Key Terms
  738. Review Questions
  739. Discussion Questions
  740. Hands-On MIS Projects
  741. Management Decision Problems
  742. Improving Decision Making: Using Database Software to Design a Customer System for Auto Sales
  743. Achieving Operational Excellence: Analyzing Website Design and Information Requirements
  744. Collaboration and Teamwork Project
  745. Preparing Website Design Specifications
  746. Chapter 13 References
  747. Chapter 14 Managing Projects
  748. Learning Objectives
  749. Chapter Cases
  750. Video Cases
  751. 14-1 What are the objectives of project management, and why is it so essential in developing information systems?
  752. Runaway Projects and System Failure
  753. Project Management Objectives
  754. 14-2 What methods can be used for selecting and evaluating information systems projects and aligning them with the firm’s business goals?
  755. Management Structure for Information Systems Projects
  756. Linking Systems Projects to the Business Plan
  757. Portfolio Analysis
  758. Scoring Models
  759. 14-3 How can firms assess the business value of information systems?
  760. Information System Costs and Benefits
  761. Capital Budgeting for Information Systems
  762. Limitations of Financial Models
  763. 14-4 What are the principal risk factors in information systems projects, and how can they be managed?
  764. Dimensions of Project Risk
  765. Change Management and the Concept of Implementation
  766. The Concept of Implementation
  767. The Role of End Users
  768. Management Support and Commitment
  769. Change Management Challenges for Business Process Reengineering, Enterprise Applications, and Mergers and Acquisitions
  770. Controlling Risk Factors
  771. Managing Technical Complexity
  772. Formal Planning and Control Tools
  773. Increasing User Involvement and Overcoming User Resistance
  774. Designing for the Organization
  775. Sociotechnical Design
  776. Project Management Software Tools
  777. 14-5 How will MIS help my career?
  778. The Company
  779. Position Description
  780. Job Requirements
  781. Interview Questions
  782. Author Tips
  783. Review Summary
  784. Key Terms
  785. Review Questions
  786. Discussion Questions
  787. Hands-On MIS Projects
  788. Management Decision Problems
  789. Improving Decision Making: Using Spreadsheet Software for Capital Budgeting for a New CAD System
  790. Improving Decision Making: Using Web Tools for Buying and Financing a Home
  791. Collaboration and Teamwork Project Identifying Implementation Problems
  792. Chapter 14 References
  793. Chapter 15 Managing Global Systems
  794. Learning Objectives
  795. Chapter Cases
  796. Video Cases
  797. 15-1 What major factors are driving the internationalization of business?
  798. Developing an International Information Systems Architecture
  799. The Global Environment: Business Drivers and Challenges
  800. Business Challenges
  801. State of the Art
  802. 15-2 What are the alternative strategies for developing global businesses?
  803. Global Strategies and Business Organization
  804. Global Systems to Fit the Strategy
  805. Reorganizing the Business
  806. 15-3 What are the challenges posed by global information systems and management solutions for these challenges?
  807. A Typical Scenario: Disorganization on a Global Scale
  808. Global Systems Strategy
  809. Define the Core Business Processes
  810. Identify the Core Systems to Coordinate Centrally
  811. Choose an Approach: Incremental, Grand Design, Evolutionary
  812. Make the Benefits Clear
  813. The Management Solution: Implementation
  814. Agreeing on Common User Requirements
  815. Introducing Changes in Business Processes
  816. Coordinating Applications Development
  817. Coordinating Software Releases
  818. Encouraging Local Users to Support Global Systems
  819. 15-4 What are the issues and technical alternatives to be considered when developing international information systems?
  820. Computing Platforms and Systems Integration
  821. Connectivity
  822. Software Localization
  823. 15-5 How will MIS help my career?
  824. The Company
  825. Position Description
  826. Job Requirements
  827. Interview Questions
  828. Author Tips
  829. Review Summary
  830. Key Terms
  831. Review Questions
  832. Discussion Questions
  833. Hands-On MIS Projects
  834. Management Decision Problems
  835. Achieving Operational Excellence: Building a Job Database and Web Page for an International Consulting Firm
  836. Improving Decision Making: Conducting International Marketing and Pricing Research
  837. Collaboration and Teamwork Project Identifying Technologies for Global Business Strategies
  838. Chapter 15 References
  839. Glossary
  840. Indexes
  841. Name Index
  842. A
  843. B
  844. C
  845. D
  846. E
  847. F
  848. G
  849. H
  850. I
  851. J
  852. K
  853. L
  854. M
  855. O
  856. P
  857. R
  858. S
  859. T
  860. U
  861. V
  862. W
  863. Y
  864. Z
  865. Organizations Index
  866. A
  867. B
  868. C
  869. D
  870. E
  871. F
  872. G
  873. H
  874. I
  875. J
  876. K
  877. L
  878. M
  879. N
  880. O
  881. P
  882. Q
  883. R
  884. S
  885. T
  886. U
  887. V
  888. W
  889. X
  890. Y
  891. Z
  892. Subject Index
  893. A
  894. B
  895. C
  896. D
  897. E
  898. F
  899. G
  900. H
  901. I
  902. J
  903. K
  904. L
  905. M
  906. N
  907. O
  908. P
  909. Q
  910. R
  911. S
  912. T
  913. U
  914. V
  915. W
  916. X
  917. Y
  918. Z

 

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