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Table of Contents:
- Part 1: The Contemporary Business World
- 1 The U.S. Business Environment
- Chapter Opening Case: What Goes Up . . . Can Go Even Higher!
- The Concept of Business and the Concept of Profit
- The External Environments of Business
- Economic Systems
- The Economics of Market Systems
- Economic Indicators
- Summary of learning objectives
- Key terms
- Questions & exercises
- Building a business: continuing team exercise
- Building your business skills
- Exercising your ethics
- Team exercise
- Cases
- End notes
- 2 Understanding Business Ethics and Social Responsibility
- Chapter Opening Case: Is Fair Trade Really Fair?
- Ethics in the Workplace
- Social Responsibility
- Areas of Social Responsibility
- Implementing Social Responsibility Programs
- The Government and Social Responsibility
- Managing Social Responsibility
- Summary of learning objectives
- Key terms
- Questions & exercises
- Building a business: continuing team exercises
- Building your business skills
- Exercising your ethics
- Team exercises
- Cases
- End notes
- 3 Entrepreneurship, New Ventures, and Business Ownership
- Chapter Opening Case: Launching a Business in the Gym
- What is a “Small” Business
- Entrepreneurship
- Starting and Operating a New Business
- Trends, Successes, and Failures in New Ventures
- Noncorporate Business Ownership
- Corporations
- Summary of learning objectives
- Key terms
- Questions & exercises
- Building a business: continuing team exercises
- Building your business skills
- Exercising your ethics
- Team exercise
- Cases
- End notes
- 4 Understanding the Global Context of Business
- Chapter Opening Case: The Embargo Grinds On
- The Contemporary Global Economy
- International Trade
- International Business Management
- Understanding the Cultural Environment
- Barriers to International Trade
- Summary of learning objectives
- Key terms
- Questions & exercises
- Building a business: continuing team exercise
- Building your business skills
- Exercising your ethics
- Team exercise
- Cases
- Crafting a business plan
- End notes
- Part 2: The Business of Managing
- 5 Managing the Business
- Chapter Opening Case: Google Keeps Growing
- The Management Process
- Types of Managers
- Management Roles and Skills
- Strategic Management: Setting Goals and Formulating Strategy
- Contingency Planning and Crisis Management
- Management and the Corporate Culture
- Summary of learning objectives
- Key terms
- Questions & exercises
- Building a business: continuing team exercise
- Building your business skills
- Exercising your ethics
- Team exercise
- Cases
- End notes
- 6 Organizing the Business
- Chapter Opening Case: Organizing for Success at Abercrombie & Fitch
- What Is Organizational Structure?
- The Building Blocks of Organizational Structure
- Establishing the Decision-Making Hierarchy
- Basic Forms of Organizational Structure
- Informal Organization
- Summary of learning objectives
- Key terms
- Questions & exercises
- Building a business: continuing team exercise
- Building your business skills
- Follow-up questions
- Exercising your ethics
- Team exercise
- Cases
- End notes
- 7 Operations Management and Quality for Producing Goods and Services
- Chapter Opening Case: Passengers and Airlines: Friends, or Foes?
- What Does Operations Mean Today?
- Growth in the Services and Goods Sectors
- Creating Value through Operations
- Business Strategy as the Driver of Operations
- Operations Planning
- Operations Scheduling
- Operations Control
- Quality Improvement and Total Quality Management
- Adding Value through Supply Chains
- Summary of learning objectives
- Key terms
- Questions & exercises
- Building a business: continuing team exercise
- Building your business skills
- Exercising your ethics
- Team exercise
- Cases
- Crafting a business plan
- End notes
- Part 3: People in Organizations
- 8 Employee Behavior and Motivation
- Chapter Opening Case: Chicken or Egg?
- Forms of Employee Behavior
- Individual Differences among Employees
- Matching People and Jobs
- Basic Motivation Concepts and Theories
- Strategies and Techniques for Enhancing Motivation
- Summary of learning objectives
- Key terms
- Questions & exercises
- Building a business: continuing team exercise
- Building your business skills
- Exercising your ethics
- Team exercise
- Cases
- End notes
- 9 Leadership and Decision Making
- Chapter Opening Case: Leadership Stretched to the Brink
- The Nature of Leadership
- Early Approaches to Leadership
- The Situational Approach to Leadership
- Leadership through the Eyes of the Followers
- Special Issues in Leadership
- The Changing Nature of Leadership
- Emerging Issues in Leadership
- Leadership, Management, and Decision Making
- Summary of learning objectives
- Key terms
- Questions & exercises
- Building a business: continuing team exercise
- Building your business skills
- Exercising your ethics
- Team exercise
- Cases
- End notes
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