Test Bank for Essentials of Organizational Behavior, 12th Edition by Robbins

Chapter 1  Management and Organizational BehaviorIntroduction

1.1 The Nature of Work

1.2 The Changing Workplace

1.3 The Nature of Management

1.4 A Model of Organizational Behavior and Management

Key Terms

Summary of Learning Outcomes

Chapter Review Questions

Critical Thinking Case

Chapter 2  Individual and Cultural DifferencesIntroduction

2.1 Individual and Cultural Factors in Employee Performance

2.2 Employee Abilities and Skills

2.3 Personality: An Introduction

2.4 Personality and Work Behavior

2.5 Personality and Organization: A Basic Conflict?

2.6 Personal Values and Ethics

2.7 Cultural Differences

Key Terms

Summary of Learning Outcomes

Chapter Review Questions

Management Skills Application Exercises

Managerial Decision Exercises

Critical Thinking Case

Chapter 3  Perception and Job AttitudesIntroduction

3.1 The Perceptual Process

3.2 Barriers to Accurate Social Perception

3.3 Attributions: Interpreting the Causes of Behavior

3.4 Attitudes and Behavior

3.5 Work-Related Attitudes

Key Terms

Summary of Learning Outcomes

Chapter Review Questions

Management Skills Application Exercises

Managerial Decision Exercises

Critical Thinking Case

Chapter 4  Learning and ReinforcementIntroduction

4.1 Basic Models of Learning

4.2 Reinforcement and Behavioral Change

4.3 Behavior Modification in Organizations

4.4 Behavioral Self-Management

Key Terms

Summary of Learning Outcomes

Chapter Review Questions

Management Skills Application Exercises

Managerial Decision Exercises

Critical Thinking Case

Chapter 5  Diversity in OrganizationsIntroduction

5.1 An Introduction to Workplace Diversity

5.2 Diversity and the Workforce

5.3 Diversity and Its Impact on Companies

5.4 Challenges of Diversity

5.5 Key Diversity Theories

5.6 Benefits and Challenges of Workplace Diversity

5.7 Recommendations for Managing Diversity

Key Terms

Summary of Learning Outcomes

Chapter Review Questions

Management Skills Application Exercises

Managerial Decision Exercises

Critical Thinking Case

Chapter 6  Perception and Managerial Decision MakingIntroduction

6.1 Overview of Managerial Decision-Making

6.2 How the Brain Processes Information to Make Decisions: Reflective and Reactive Systems

6.3 Programmed and Nonprogrammed Decisions

6.4 Barriers to Effective Decision-Making

6.5 Improving the Quality of Decision-Making

6.6 Group Decision-Making

Key Terms

Summary of Learning Outcomes

Chapter Review Questions

Management Skills Application Exercises

Managerial Decision Exercises

Critical Thinking Case

Chapter 7  Work Motivation for PerformanceIntroduction

7.1 Motivation: Direction and Intensity

7.2 Content Theories of Motivation

7.3 Process Theories of Motivation

7.4 Recent Research on Motivation Theories

Key Terms

Summary of Learning Outcomes

Chapter Review Questions

Management Skills Application Exercises

Managerial Decision Exercises

Critical Thinking Case

Chapter 8  Performance Appraisal and RewardsIntroduction

8.1 Performance Appraisal Systems

8.2 Techniques of Performance Appraisal

8.3 Feedback

8.4 Reward Systems in Organizations

8.5 Individual and Group Incentive Plans

Key Terms

Summary of Learning Outcomes

Chapter Review Questions

Management Skills Application Exercises

Managerial Decision Exercises

Critical Thinking Case

Chapter 9  Group and Intergroup RelationsIntroduction

9.1 Work Groups: Basic Considerations

9.2 Work Group Structure

9.3 Managing Effective Work Groups

9.4 Intergroup Behavior and Performance

Key Terms

Summary of Learning Outcomes

Chapter Review Questions

Management Skills Application Exercises

Managerial Decision Exercises

Critical Thinking Case

Chapter 10  Understanding and Managing Work TeamsIntroduction

10.1 Teamwork in the Workplace

10.2 Team Development Over Time

10.3 Things to Consider When Managing Teams

10.4 Opportunities and Challenges to Team Building

10.5 Team Diversity

10.6 Multicultural Teams

Key Terms

Summary of Learning Outcomes

Chapter Review Questions

Management Skills Application Exercises

Managerial Decision Exercises

Critical Thinking Case

Chapter 11  CommunicationIntroduction

11.1 The Process of Managerial Communication

11.2 Types of Communications in Organizations

11.3 Factors Affecting Communications and the Roles of Managers

11.4 Managerial Communication and Corporate Reputation

11.5 The Major Channels of Management Communication Are Talking, Listening, Reading, and Writing

Key Terms

Summary of Learning Outcomes

Chapter Review Questions

Management Skills Application Exercises

Managerial Decision Exercises

Critical Thinking Case

Chapter 12  LeadershipIntroduction

12.1 The Nature of Leadership

12.2 The Leadership Process

12.3 Leader Emergence

12.4 The Trait Approach to Leadership

12.5 Behavioral Approaches to Leadership

12.6 Situational (Contingency) Approaches to Leadership

12.7 Substitutes for and Neutralizers of Leadership

12.8 Transformational, Visionary, and Charismatic Leadership

12.9 Leadership Needs in the 21st Century

Key Terms

Summary of Learning Outcomes

Chapter Review Questions

Management Skills Application Exercises

Managerial Decision Exercises

Critical Thinking Case

Chapter 13  Organizational Power and PoliticsIntroduction

13.1 Power in Interpersonal Relations

13.2 Uses of Power

13.3 Political Behavior in Organizations

13.4 Limiting the Influence of Political Behavior

Key Terms

Summary of Learning Outcomes

Chapter Review Questions

Management Skills Application Exercises

Managerial Decision Exercises

Critical Thinking Case

Chapter 14  Conflict and NegotiationsIntroduction

14.1 Conflict in Organizations: Basic Considerations

14.2 Causes of Conflict in Organizations

14.3 Resolving Conflict in Organizations

14.4 Negotiation Behavior

Key Terms

Summary of Learning Outcomes

Chapter Review Questions

Management Skills Application Exercises

Managerial Decision Exercises

Critical Thinking Case

Chapter 15  External and Internal Organizational Environments and Corporate CultureIntroduction

15.1 The Organization’s External Environment

15.2 External Environments and Industries

15.3 Organizational Designs and Structures

15.4 The Internal Organization and External Environments

15.5 Corporate Cultures

15.6 Organizing for Change in the 21st Century

Key Terms

Summary of Learning Outcomes

Chapter Review Questions

Management Skills Application Exercises

Managerial Decision Exercises

Critical Thinking Case

Chapter 16  Organizational Structure and ChangeIntroduction

16.1 Organizational Structures and Design

16.2 Organizational Change

16.3 Managing Change

Key Terms

Summary of Learning Outcomes

Chapter Review Questions

Management Skills Application Exercises

Managerial Decision Exercises

Critical Thinking Case

Chapter 17  Human Resource ManagementIntroduction

17.1 An Introduction to Human Resource Management

17.2 Human Resource Management and Compliance

17.3 Performance Management

17.4 Influencing Employee Performance and Motivation

17.5 Building an Organization for the Future

17.6 Talent Development and Succession Planning

Key Terms

Summary of Learning Outcomes

Chapter Review Questions

Management Skills Application Exercises

Managerial Decision Exercises

Critical Thinking Case

Chapter 18  Stress and Well BeingIntroduction

18.1 Problems of Work Adjustment

18.2 Organizational Influences on Stress

18.3 Buffering Effects of Work related Stress

18.4 Coping with Work related Stress

Key Terms

Summary of Learning Outcomes

Chapter Review Questions

Management Skills Application Exercises

Critical Thinking Case

Chapter 19  EntrepreneurshipIntroduction

19.1 Overview of Entrepreneurship

19.2 Characteristics of Successful Entrepreneurs

19.3 Business Model Canvas

19.4 New Venture Financing

19.5 Design Thinking

19.6 Optimal Support for Entrepreneurship

Key Terms

Summary of Learning Outcomes

Chapter Review Questions

Management Skills Application Exercises

Managerial Decision Exercises

Critical Thinking Case