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As technology continues to change the way organizations do business, knowledge of MIS is critical. Experiencing MIS illustrates how organizations use information systems to solve business problems every day. This modular text uses illustrative cases, exercises, projects, and other aids to ensure students connect concepts to everyday life by making MIS interesting and relevant to them. Changes and highlights in the 8th Edition keep pace with the fast-moving world of MIS and keep students up to date and knowledgeable on how to apply emerging technologies to better achieve their organization’s strategies. Unique and updated guides within each chapter highlight themes in ethics, security, MIS careers, and other timely topics.

 

Table of Content:

  1. Part 1: Why MIS?
  2. Chapter 1: The Importance of MIS
  3. 1. Why Is Introduction to MIS the Most Important Class in the Business School?
  4. The Digital Revolution
  5. Evolving Capabilities
  6. Moore’s Law
  7. Metcalfe’s Law
  8. Other Forces Pushing Digital Change
  9. This is the Most Important Class in the School of Business
  10. 2. How Will MIS Affect Me?
  11. How Can I Attain Job Security?
  12. How Can Intro to MIS Help You Learn Nonroutine Skills?
  13. 3. Why Are MIS-Related Jobs in High Demand?
  14. What is the Bottom Line?
  15. So What?: A Is for Alphabet
  16. 4. What Is MIS?
  17. Components of an Information System
  18. Management and use of Information Systems
  19. Achieving Strategies
  20. 5. What Is Your Role in IS Security?
  21. Strong Passwords
  22. Password Etiquette
  23. How does the knowledge in this chapter help you?
  24. Ethics Guide Ethics and Professional Responsibility
  25. Career Guide Five-Component Careers
  26. Case Study 1: zulily
  27. Chapter 2: Business Processes, Information Systems, and Information
  28. 1. Why Does the Falcon Security Team Need to Understand Business Processes?
  29. 2. How Can Business Process Modeling Help Organizations?
  30. How Best Bikes Works
  31. The Existing Best Bikes Process
  32. How Best Bikes Processes Must Change to Support 3D Printing
  33. 3. How Can Information Systems Improve Process Quality?
  34. What Is Process Quality?
  35. Using Information Systems to Improve Process Quality
  36. 4. What Is Information?
  37. Definitions Vary
  38. Where Is Information?
  39. So What?: Augmented Collaboration
  40. 5. What Data Characteristics are Necessary for Quality Information?
  41. Accurate
  42. Timely
  43. Relevant
  44. Just Barely Sufficient
  45. Worth Its Cost
  46. How does the Knowledge in this Chapter Help you?
  47. Ethics Guide Big Brother Wearables
  48. Career Guide Senior Product Manager
  49. Case Study 2: Eating Our Own Dog Food
  50. Chapter 3: Organizational Strategy, Information Systems, and Competitive Advantage
  51. 1. How Does Organizational Strategy Determine Information Systems Structure?
  52. 2. What Five Forces Determine Industry Structure?
  53. 3. What Is Competitive Strategy?
  54. 4. How Does Competitive Strategy Determine Value Chain Structure?
  55. Primary Activities in the Value Chain
  56. Support Activities in the Value Chain
  57. Value Chain Linkages
  58. 5. How Do Value Chains Determine Business Processes and Information Systems?
  59. 6. How Do Information Systems Provide Competitive Advantages?
  60. So What?: The Autonomous Race
  61. Competitive Advantage Via Products
  62. Competitive Advantage Via Business Processes
  63. How Can an Organization Use is to Create Competitive Advantages?
  64. How Does this System Create a Competitive Advantage?
  65. How does the Knowledge in this Chapter Help you?
  66. Ethics Guide The Lure of Love Bots
  67. Career Guide V.P. of Architecture
  68. Case Study 3: The Amazon of Innovation
  69. Part 2: Information Technology
  70. Chapter 4: Hardware and Software
  71. 1. What Do Business Professionals Need to Know About Computer Hardware?
  72. Hardware Components
  73. Types of Hardware
  74. Computer Data
  75. 2. How Can New Hardware Affect Competitive Strategies?
  76. The Internet of Things
  77. Digital Reality Devices
  78. Self-Driving Cars
  79. So What?: New from CES 2017
  80. 3. What Do Business Professionals Need to Know About Software?
  81. What Are The Major Operating Systems?
  82. Virtualization
  83. Owning Versus Licensing
  84. What Types of Applications Exist, and How Do Organizations Obtain Them?
  85. What Is Firmware?
  86. 4. Is Open Source Software a Viable Alternative?
  87. Why Do Programmers Volunteer Their Services?
  88. How Does Open Source Work?
  89. So, Is Open Source Viable?
  90. How does the Knowledge in this Chapter Help you?
  91. Ethics Guide Free Apps for Data
  92. Career Guide Supportability Program Manager
  93. Case Study 4: The Apple of Your i
  94. Chapter 5: Database Processing
  95. 1. Why Do You Need to Know About Databases?
  96. Reasons for Learning Database Technology
  97. What Is the Purpose of a Database?
  98. 2. What Is a Database?
  99. Relationships Among Rows
  100. Metadata
  101. 3. What Is a Database Management System (DBMS)?
  102. So What?: Slick Analytics
  103. 4. How Do Database Applications Make Databases More Useful?
  104. Traditional Forms, Queries, Reports, and Applications
  105. Browser Forms, Reports, Queries, and Applications
  106. Multiuser Processing
  107. 5. How Can Falcon Security Benefit from a Database System?
  108. 6. What Are Nontraditional DBMS Products?
  109. Need to Store New Data Types Differently
  110. Need for Faster Processing Using Many Servers
  111. Nontraditional DBMS Types
  112. Will these New Products Replace the Relational Model?
  113. What Do Nonrelational DBMS Mean for you?
  114. How does the Knowledge in this Chapter Help you?
  115. Ethics Guide Querying Inequality?
  116. Career Guide Senior Database Engineer
  117. Case Study 5: Searching for Pianos
  118. Chapter 6: The Cloud
  119. 1. Why Is the Cloud the Future for Most Organizations?
  120. Cloud Computing
  121. Why do Organizations Prefer the Cloud?
  122. When Does the Cloud Not Make Sense?
  123. 2. How Do Organizations Use the Cloud?
  124. Resource Elasticity
  125. Pooling Resources
  126. Over the Internet
  127. Cloud Services from Cloud Vendors
  128. Content Delivery Networks
  129. Using Web Services Internally
  130. 3. How Can Falcon Security Use the Cloud?
  131. SaaS Services at Falcon Security
  132. PaaS Services at Falcon Security
  133. IaaS Services at Falcon Security
  134. 4. How Can Organizations Use Cloud Services Securely?
  135. Virtual Private Network (VPN)
  136. Using a Private Cloud
  137. Using a Virtual Private Cloud
  138. So What?: Quantum Learning
  139. 5. What Does the Cloud Mean for Your Future?
  140. How does the Knowledge in this Chapter Help you?
  141. Ethics Guide Cloudy Profit?
  142. Career Guide Senior Network Manager
  143. Case Study 6: Cloud Solutions That Test for Consumer Risk and Financial Stability
  144. Part 3: Using IS for Competitive Advantage
  145. Chapter 7: Processes, Organizations, and Information Systems
  146. 1. How Do Information Systems Vary by scope?
  147. Personal Information Systems
  148. Workgroup Information Systems
  149. Enterprise Information Systems
  150. Inter-Enterprise Information Systems
  151. 2. How Do Enterprise Systems Solve the Problems of departmental Silos?
  152. What Are the Problems of Information Silos?
  153. How Do Organizations Solve the Problems of Information Silos?
  154. An Enterprise System for Patient Discharge
  155. Business Process Reengineering
  156. 3. How Do CRM, ERP, and EAI Support Enterprise Systems?
  157. Customer Relationship Management (CRM)
  158. So What?: Workflow Problems
  159. Enterprise Resource Planning (ERP)
  160. Enterprise Application Integration (EAI)
  161. What are the Challenges when Implementing and Upgrading Enterprise Systems?
  162. 4. How Do Inter-enterprise IS Solve the Problems of Enterprise Silos?
  163. How does the Knowledge in this Chapter Help you?
  164. Ethics Guide Paid Deletion
  165. Career Guide IT Technical Manager
  166. Case Study 7: Interorganizational IS: The National Programme for IT in the NHS
  167. Chapter 8: Social Media Information Systems
  168. 1. What Is a Social Media Information System (SMIS)?
  169. Three SMIS Roles
  170. SMIS Components
  171. 2. How Do SMIS Advance Organizational Strategy?
  172. Social Media and The Sales and Marketing Activity
  173. Social Media and Customer Service
  174. Social Media and Inbound and Outbound Logistics
  175. Social Media and Manufacturing and Operations
  176. Social Media and Human Resources
  177. So What?: Enhanced Golf Fan
  178. 3. How Do SMIS Increase Social Capital?
  179. What Is the Value of Social Capital?
  180. How Do Social Networks Add Value to Businesses?
  181. Using Social Networking to Increase The Number of Relationships
  182. Using Social Networks to Increase the Strength of Relationships
  183. Using Social Networks to Connect to Those with More Resources
  184. 4. How Do (Some) Companies Earn Revenue from Social Media?
  185. You Are the Product
  186. Revenue Models for Social Media
  187. Does Mobility Reduce Online Ad Revenue?
  188. 5. How Can Organizations Address SMIS Security Concerns?
  189. Managing the Risk of Employee Communication
  190. Managing the Risk of Inappropriate Content
  191. 6. Where Is Social Media Taking US?
  192. How does the Knowledge in this Chapter Help you?
  193. Ethics Guide Synthetic Friends
  194. Career Guide Freelance Digital Marketer & Content Creator
  195. Case Study 8: Inverness Community Social Media
  196. Chapter 9: Business Intelligence Systems
  197. 1. How Do Organizations Use Business Intelligence (BI) Systems?
  198. How Do Organizations Use BI?
  199. What Are Typical Uses for Business Intelligence?
  200. 2. What Are the Three Primary Activities in the BI Process?
  201. Using Business Intelligence to Find Candidate Parts
  202. 3. How Do Organizations Use Data Warehouses and Data Marts to Acquire Data?
  203. Problems with Operational Data
  204. Data Warehouses Versus Data Marts
  205. 4. What Are Three Techniques for Processing BI Data?
  206. Reporting Analysis
  207. Data Mining Analysis
  208. Big Data
  209. 5. What Are the Alternatives for Publishing BI?
  210. Characteristics of BI Publishing Alternatives
  211. So What?: BI for Securities Trading?
  212. What Are the Two Functions of a BI Server?
  213. How does the Knowledge in this Chapter Help you?
  214. Ethics Guide MIS-diagnosis
  215. Career Guide Senior Technical Analyst
  216. Case Study 9: App and Pan-App Data Mining
  217. Part 4: Information Systems Management
  218. Chapter 10: Information Systems Security
  219. 1. What Is the Goal of Information Systems Security?
  220. The IS Security Threat/Loss Scenario
  221. What Are the Sources of Threats?
  222. What Types of Security Loss Exist?
  223. Goal of Information Systems Security
  224. 2. How Big Is the Computer Security Problem?
  225. 3. How Should You Respond to Security Threats?
  226. 4. How Should Organizations Respond to Security Threats?
  227. So What?: New from Black Hat 2016
  228. 5. How Can Technical Safeguards Protect Against Security Threats?
  229. Identification and Authentication
  230. Single Sign-on for Multiple Systems
  231. Encryption
  232. Firewalls
  233. Malware Protection
  234. Design for Secure Applications
  235. 6. How Can Data Safeguards Protect Against Security Threats?
  236. 7. How Can Human Safeguards Protect Against Security Threats?
  237. Human Safeguards for Employees
  238. Human Safeguards for Nonemployee Personnel
  239. Account Administration
  240. Systems Procedures
  241. Security Monitoring
  242. 8. How Should Organizations Respond to Security Incidents?
  243. How does the Knowledge in this Chapter Help you?
  244. Ethics Guide Exhaustive Cheating
  245. Career Guide Security Consultant
  246. Case Study 10: Hitting the Target
  247. Chapter 11: Information Systems Management
  248. 1. What Are the Functions and Organization of the IS Department?
  249. How Is the IS Department Organized?
  250. Security Officers
  251. What IS-related Job Positions Exist?
  252. 2. How Do Organizations Plan the Use of IS?
  253. Align Information Systems with Organizational Strategy
  254. Communicate IS Issues to the Executive Group
  255. Develop Priorities and Enforce Them Within the IS Department
  256. Sponsor the Steering Committee
  257. 3. What Are the Advantages and Disadvantages of Outsourcing?
  258. Outsourcing Information Systems
  259. So What?: Managing the IS Department
  260. International Outsourcing
  261. What Are the Outsourcing Alternatives?
  262. What Are the Risks of Outsourcing?
  263. 4. What Are Your User Rights and Responsibilities?
  264. Your User Rights
  265. Your User Responsibilities
  266. How does the Knowledge in this Chapter Help you?
  267. Ethics Guide Training Your Replacement
  268. Career Guide Senior Data Analyst
  269. Case Study 11: Automating Labor
  270. Chapter 12: Information Systems Development
  271. 1. What Is Systems Development?
  272. 2. Why Is Systems Development Difficult and Risky?
  273. The Difficulty of Requirements Determination
  274. Changes in Requirements
  275. Scheduling and Budgeting Difficulties
  276. Changing Technology
  277. Diseconomies of Scale
  278. Is It Really So Bleak?
  279. 3. What Are the Five Phases of the SDLC?
  280. 4. How Is System Definition Accomplished?
  281. Define System Goals and Scope
  282. Assess Feasibility
  283. Form a Project Team
  284. 5. What Is the Users’ Role in the Requirements Phase?
  285. Determine Requirements
  286. Approve Requirements
  287. Role of a Prototype
  288. 6. How Are the Five Components Designed?
  289. So What?: Banking on IoT
  290. Hardware Design
  291. Software Design
  292. Database Design
  293. Procedure Design
  294. Design of Job Descriptions
  295. 7. How Is an Information System Implemented?
  296. System Testing
  297. System Conversion
  298. 8. What Are the Tasks for System Maintenance?
  299. 9. What Are Some of the Problems with the SDLC?
  300. The SDLC Waterfall
  301. Requirements Documentation Difficulty
  302. Scheduling and Budgeting Difficulties
  303. How does the Knowledge in this Chapter Help you?
  304. Ethics Guide Estimation Ethics
  305. Career Guide Developing Your Personal Brand
  306. Case Study 12: When Will We Learn?
  307. Chapter Extension 1: Collaboration Information Systems for Decision Making, Problem Solving, and Pro
  308. 1. What Are the Two Key Characteristics of Collaboration?
  309. Importance of Constructive Criticism
  310. Guidelines for Giving and Receiving Constructive Criticism
  311. Warning!
  312. 2. What Are Three Criteria for Successful Collaboration?
  313. Successful Outcome
  314. Growth in Team Capability
  315. Meaningful and Satisfying Experience
  316. 3. What Are the Four Primary Purposes of Collaboration?
  317. Becoming Informed
  318. Making Decisions
  319. Solving Problems
  320. Managing Projects
  321. 4. What Are the Components and Functions of a Collaboration Information System?
  322. The Five Collaboration System Components
  323. Primary Functions: Communication and Content Sharing
  324. Chapter Extension 2: Collaborative Information Systems for Student Projects
  325. 1. What Are the IS Requirements for Student Project Collaborations?
  326. Required Features
  327. Nice-to-Have Features
  328. Collaboration Tool Characteristics
  329. 2. How Can You Use Collaboration Tools to Improve Team Communication?
  330. 3. How Can You Use Collaboration Tools to Share Content?
  331. Shared Content with no Control
  332. Shared Content with Version Management on Google Drive
  333. Shared Content with Version Control
  334. 4. How Can You Use Collaboration Tools to Manage Tasks?
  335. Sharing a Task List on Google Drive
  336. Sharing a Task List Using Microsoft Sharepoint
  337. 5. Which Collaboration Information System Is Right for Your Team?
  338. The Minimal Collaboration Tool Set
  339. The Good Collaboration Tool Set
  340. The Comprehensive Collaboration Tool Set
  341. Choosing the Set For Your Team
  342. Don’t Forget Procedures and People!
  343. Chapter Extension 3: Mobile Systems
  344. 1. What Are Mobile Systems?
  345. 2. Why Are Mobile Systems Important?
  346. Hardware
  347. Software
  348. Data
  349. Procedures
  350. People
  351. 3. How Do Native and Web-based Mobile Applications Compare?
  352. Developing Native Mobile Applications
  353. Developing Web Mobile Applications
  354. Which Is Better?
  355. 4. What Characterizes Quality Mobile User Experiences?
  356. Feature Content
  357. Use Context-Sensitive Chrome
  358. Provide Animation and Lively Behavior
  359. Design to Scale and Share
  360. Use the Cloud
  361. 5. What Are the Challenges of Personal Mobile Devices at Work?
  362. Advantages and Disadvantages of Employee Use of Mobile Systems at Work
  363. Survey of Organizational BYOD Policy
  364. Chapter Extension 4: Introduction to Microsoft Excel 2016
  365. 1. What Is a Spreadsheet?
  366. 2. How Do You Get Started with Excel?
  367. 3. How Can You Enter Data?
  368. Key in the Data
  369. Let Excel add the Data Using a Pattern
  370. 4. How Can You Insert and Delete Rows and Columns and Change Their Size?
  371. 5. How Can You Format Data?
  372. 6. How Can You Create a (Simple) Formula?
  373. 7. How Can You Print Results?
  374. Chapter Extension 5: Database Design
  375. 1. Who Will Volunteer?
  376. 2. How Are Database Application Systems Developed?
  377. 3. What are the Components of the Entity-Relationship Data Model?
  378. Entities
  379. Relationships
  380. 4. How Is a Data Model Transformed into a Database Design?
  381. Normalization
  382. Representing Relationships
  383. 5. What Is the Users’ Role?
  384. 6. Who Will Volunteer? (Continued)
  385. Chapter Extension 6: Using Microsoft Access 2016
  386. 1. How Do You Create Tables?
  387. Starting Access
  388. Creating Tables
  389. 2. How Do You Create Relationships?
  390. 3. How Do You Create a Data Entry Form?
  391. 4. How Do You Create Queries Using the Query Design Tool?
  392. 5. How Do You Create a Report?
  393. Chapter Extension 7: Using Excel and Access Together
  394. 1. Why Use Excel and Access Together?
  395. 2. What Is Import/Export?
  396. Import/Export of Text Data
  397. Import/Export of Excel and Access Data
  398. 3. How Can You Create Charts with Excel?
  399. Creating a Pie Chart
  400. Creating a Column Chart
  401. 4. How Can You Create Group Totals in Access?
  402. 5. How Can You Use Excel to Graph Access Data?
  403. 6. How Can You Use Access to Report Excel Data?
  404. 7. How Can You Combine Excel and Access to Analyze Data?
  405. Chapter Extension 8: Network and Cloud Technology
  406. 1. What Is a Computer Network?
  407. 2. What Are the Components of a LAN?
  408. Connecting Your LAN to the Internet
  409. 3. How Does the Internet Work?
  410. The Internet and the U.S. Postal System
  411. Step 1: Assemble Package (Packets)
  412. Step 2: Put Name on Package (Domain Names)
  413. Step 3: Look Up Address (IP Address)
  414. Step 4: Put Address on Package (IP Address on Packet)
  415. Step 5: Put Registered Mail Sticker on Package (TCP)
  416. Step 6: Ship Package (Packets Transported by Carriers)
  417. 4. How Do Web Servers Support the Cloud?
  418. Three-Tier Architecture
  419. Watch the Three Tiers in Action!
  420. Service-Oriented Architecture (SOA)
  421. Internet Protocols
  422. TCP/IP Protocol Architecture
  423. Chapter Extension 9: Enterprise Resource Planning (ERP) Systems
  424. 1. What Is the Purpose of ERP Systems?
  425. 2. What Are the Elements of an ERP Solution?
  426. Hardware
  427. Software: ERP Application Programs
  428. Data: ERP Databases
  429. Procedures: Business Process Procedures
  430. People: Training and Consulting
  431. 3. How Are ERP Systems Implemented and Upgraded?
  432. 4. What Types of Organizations Use ERP?
  433. ERP by Industry Type
  434. ERP by Organization Size
  435. International ERP
  436. 5. How Do the Major ERP Vendors Compare?
  437. ERP Market Leaders
  438. ERP Products
  439. ERP in the Future
  440. Chapter Extension 10: Supply Chain Management
  441. 1. What Are Typical Inter-Enterprise Processes?
  442. 2. What Is a Supply Chain?
  443. 3. What Factors Affect Supply Chain Performance?
  444. 4. How Does Supply Chain Profitability Differ from Organizational Profitability?
  445. 5. What Is the Bullwhip Effect?
  446. 6. How Do Information Systems Affect Supply Chain Performance?
  447. Chapter Extension 11: Enterprise Social Networks and Knowledge Management
  448. 1. How Do Organizations Develop an Effective SMIS?
  449. Step 1: Define Your Goals
  450. Step 2: Identify Success Metrics
  451. Step 3: Identify the Target Audience
  452. Step 4: Define Your Value
  453. Step 5: Make Personal Connections
  454. Step 6: Gather and Analyze Data
  455. 2. What Is an Enterprise Social Network (ESN)?
  456. Enterprise 2.0
  457. Changing Communication
  458. Deploying Successful Enterprise Social Networks
  459. 3. What Are the Benefits of Knowledge Management?
  460. 4. What Are Expert Systems?
  461. 5. What Are Content Management Systems?
  462. What Are the Challenges Of Content Management?
  463. What Are Content Management Application Alternatives?
  464. Chapter Extension 12: Database Marketing
  465. 1. What Is a Database Marketing Opportunity?
  466. 2. How Does RFM Analysis Classify Customers?
  467. 3. How Does Market-Basket Analysis Identify Cross- Selling Opportunities?
  468. 4. How Do Decision Trees Identify Market Segments?
  469. A Decision Tree for Student Performance
  470. A Decision Tree for Loan Evaluation
  471. Chapter Extension 13: Reporting Systems and OLAP
  472. 1. How Do Reporting Systems Enable People to Create Information?
  473. 2. What Are the Components and Characteristics of Reporting Systems?
  474. Report Type
  475. Report Media
  476. Report Mode
  477. 3. How Are Reports Authored, Managed, and Delivered?
  478. Report Authoring
  479. Report Management
  480. Report Delivery
  481. 4. How Are OLAP Reports Dynamic?
  482. Chapter Extension 14: Artificial Intelligence and Automation
  483. 1. Why Is Artificial Intelligence Important?
  484. Advances in AI
  485. 2. How Will AI and Automation Affect Organizations?
  486. Benefits of Automated Labor
  487. 3. How Will AI Affect Me?
  488. Unwanted Dirty Jobs
  489. Retraining and Retooling
  490. Surviving a Shifting Workplace
  491. 4. What Is the Goal of AI?
  492. Integrated Enabler of Other Technology
  493. 5. How Does AI Work?
  494. Machine Learning
  495. IBM’s Watson
  496. Chapter Extension 15: Data Breaches
  497. 1. What Is a Data Breach?
  498. Why Do Data Breaches Happen?
  499. 2. How Do Data Breaches Happen?
  500. Hitting Target
  501. How Did they Do It?
  502. The Damage
  503. 3. How Should Organizations Respond to Data Breaches?
  504. Respond Quickly
  505. Plan for a Data Breach
  506. Be Honest about the Breach
  507. 4. What Are the Legal Consequences of a Data Breach?
  508. 5. How Can Data Breaches be Prevented?
  509. Chapter Extension 16: International MIS
  510. 1. How Does the Global Economy Affect Organizations and Processes?
  511. How Does the Global Economy Change the Competitive Environment?
  512. How Does the Emerging Global Economy Change Competitive Strategy?
  513. Career Guide Director, Asian Operations
  514. How Does the Global Economy Change Value Chains and Business Processes?
  515. 2. What Are the Characteristics of International IS Components?
  516. What’s Required to Localize Software?
  517. IBM’s Watson Learns Korean
  518. What Are the Problems and Issues of Global Databases?
  519. What Are the Challenges of International Enterprise Applications?
  520. 3. How Do Inter-Enterprise IS Facilitate Globalization?
  521. How Do Global Information Systems Affect Supply Chain Profitability?
  522. What Is the Economic Effect of Global Manufacturing?
  523. How Does Social Media Affect International Business?
  524. 4. What Are the Security Challenges of International IS?
  525. Legal Environment
  526. Physical Security
  527. Cultural Norms
  528. 5. What Are the Challenges of International IS Management?
  529. Why Is International Information Systems Development More Challenging?
  530. What Are the Challenges of International Project Management?
  531. What Are the Challenges of International IS Management?
  532. Chapter Extension 17: Systems Development Project Management
  533. 1. Why Is Formalized Project Management Necessary?
  534. 2. What Are the Trade-Offs in Requirements, Cost, and Time?
  535. 3. What Are the Dimensions of Project Management?
  536. 4. How Does a Work Breakdown Structure Drive Project Management?
  537. 5. What Is the Biggest Challenge for Planning a Systems Development Project?
  538. 6. What Are the Biggest Challenges for Managing a Systems Development Project?
  539. 7. What Is the Single Most Important Task for Users on a Systems Development Project?
  540. Chapter Extension 18: Agile Development
  541. 1. Why Is the SDLC Losing Credibility?
  542. 2. What Are the Principles of Agile Development Methodologies?
  543. 3. What Is the Scrum Process?
  544. Scrum Essentials
  545. When Are We Done?
  546. Key Roles
  547. 4. How Do Requirements Drive the Scrum Process?
  548. Creating Requirements Tasks
  549. Scheduling Tasks
  550. Committing to Finish Tasks
  551. Hocus-Pocus?
  552. Chapter Extension 19: Business Process Management
  553. 1. Why Do Organizations Need to Manage Business Processes?
  554. A Sample Ordering Business Process
  555. Why Does this Process Need Management?
  556. 2. What Are the Stages of Business Process Management (BPM)?
  557. 3. How Do Business Processes and Information Systems Relate?
  558. 4. Which Come First: Business Processes or Information Systems?
  559. Business Processes First
  560. Information System First
  561. Another Factor: Off-the-Shelf Software
  562. And the Answer Is
  563. 5. How Is BPM Practiced in the Real World?
  564. Defining the Process Problem
  565. Designing the New Process
  566. Create Process Components
  567. Implement New Processes
  568. Application Exercises
  569. Glossary
  570. Index

 

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