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Product details:
- ISBN-10 ‏ : ‎ 9780134151908
- ISBN-13 ‏ : ‎ 978-0134151908
- Author: Â John R. Walker
Capturing the breadth of the world’s largest and fastest growing business, Introduction to Hospitality Management, 5/e, gives an in-depth overview of both hospitality and management. The text is organized into five sections, with six chapters devoted to management: hospitality and lodging; beverages, restaurants, and managed services; tourism, recreation, attractions, clubs, and gaming; and assemblies, events, attractions, leadership, and management; managerial areas of the hospitality industry. Each section includes real-world profiles, first-hand accounts, and engaging case studies to help readers connect with the material and foster an appreciation of the industry’s unique enthusiasm and passion. New photos, page layouts, and hands-on examples that help students understand the how-to aspects of today’s hospitality industry. Updated to reflect today’s trends and realities, the Fifth Edition contains new coverage of spas, updated and new corporate profiles, salary information, hospitality-related technologies, and more!
Table of Contents
PART I: INTRODUCING HOSPITALITY AND LODGING
1. Introducing Hospitality
2. The Hotel Business
3. Rooms Division
4. Food and Beverage
PART II: BEVERAGES, RESTAURANTS, AND MANAGED SERVICES
5. Beverages
6. The Restaurant Business
7. Restaurant Management
8. Managed Services
PART III: TOURISM, RECREATION, ATTRACTIONS, CLUBS AND GAMING
9. Tourism
10. Recreation, Attractions, and Clubs
11. Gaming Entertainment
PART IV: ASSEMBLIES, EVENTS, ATTRACTIONS, LEADERSHIP, AND MANAGEMENT
12. Meetings, Conventions, Expositions
13. Special Events
14. Leadership and Management
Part V: MANAGERIAL AREAS OF THE HOSPITALITY INDUSTRY
15. Planning
16. Organizing
17. Communication and Decision Making
18. Control
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