This is completed downloadable of Test Bank for Management, 12th Edition : Kreitner
Product Details:
- ISBN-10 ‏ : ‎ 1111221367
- ISBN-13 ‏ : ‎ 978-1111221362
- Author:Â
MANAGEMENT, 12th Edition takes a practical, student-oriented approach toward teaching management with an emphasis on current topics, including issues of diversity, ethics, and technology. The student-friendly content features references to pop culture and cites current publications of interest to students. In addition to providing the management framework and introducing students to contemporary management topics, the text provides experiential activities to get students thinking and acting like real-life managers. A robust network of supplements helps students to understand the hands-on, real-world application of chapter concepts.
Table of Content:
- Part 1: The Management Challenge
- Ch 1: Managers and Entrepreneurs
- Management Defined
- What Do Managers Do?
- Learning to Manage
- Small-Business Management
- Summary
- Terms to Understand
- Action Learning Exercise
- Ethics Exercise
- Managers-In-Action Video Case Study
- Ch 2: The Evolution of Management Thought
- The Practice and Study of Management
- The Universal Process Approach
- The Operational Approach
- The Behavioral Approach
- The Systems Approach
- The Contingency Approach
- The Era of Management by Best Seller: Proceed with Caution
- Summary
- Terms to Understand
- Action Learning Exercise
- Ethics Exercise
- Managers-In-Action Video Case Study
- Ch 3: The Changing Environment of Management
- The Social Environment
- The Political-Legal Environment
- The Economic Environment
- The Technological Environment
- Summary
- Terms to Understand
- Action Learning Exercise
- Ethics Exercise
- Managers-In-Action Video Case Study
- Ch 4: International Management and Cross-Cultural Competence
- Global Organizations for a Global Economy
- Toward Greater Global Awareness and Cross-Cultural Effectiveness
- Are U.S. Global Corporations Turning the World into a Single “Americanized” Culture?
- Comparative Management Insights
- Staffing Foreign Positions
- Summary
- Terms to Understand
- Action Learning Exercise
- Ethics Exercise
- Managers-In-Action Video Case Study
- Ch 5: Management’s Social and Ethical Responsibilities
- Social Responsibility: Definition and Perspectives
- Toward Greater Social Responsibility
- The Ethical Dimension of Management
- Encouraging Ethical Conduct
- Summary
- Terms to Understand
- Action Learning Exercise
- Ethics Exercise
- Managers-In-Action Video Case Study
- Part 2: Planning and Decision Making
- Ch 6: The Basics of Planning and Project Management
- Coping with Uncertainty
- The Essentials of Planning
- Management by Objectives and Project Planning
- Graphical Planning/Scheduling/Control Tools
- Break-Even Analysis
- Summary
- Terms to Understand
- Action Learning Exercise
- Ethics Exercise
- Managers-In-Action Video Case Study
- Ch 7: Strategic Management: Planning for Long-Term Success
- Strategic Management = Strategic Planning + Implementation + Control
- Thinking and Acting Strategically (Including Internet and Social Media Strategies)
- The Strategic Management Process
- Strategic Implementation and Control
- Forecasting
- Summary
- Terms to Understand
- Action Learning Exercise
- Ethics Exercise
- Managers-In-Action Video Case Study
- Ch 8: Decision Making and Creative Problem Solving
- Challenges for Decision Makers
- Making Decisions
- Group-Aided Decision Making: A Contingency Perspective
- Managerial Creativity
- Creative Problem Solving
- Summary
- Terms to Understand
- Action Learning Exercise
- Ethics Exercise
- Managers-In-Action Video Case Study
- Part 3: Organizing, Managing Human Resources, and Communicating
- Ch 9: Organizations: Effectiveness, Design, and Cultures
- Organizational Structure and Effectiveness
- Contingency Design
- Effective Delegation
- The Changing Shape of Organizations
- Organizational Cultures
- Summary
- Terms to Understand
- Action Learning Exercise
- Ethics Exercise
- Managers-In-Action Video Case Study
- Ch 10: Human Resource Management
- Human Resource Strategy: A People-Centered Approach
- Recruitment and Selection
- Performance Appraisal
- Training
- Contemporary Human Resource Challenges and Problems
- Summary
- Terms to Understand
- Action Learning Exercise
- Ethics Exercise
- Managers-In-Action Video Case Study
- Ch 11: Communicating in the Internet Age
- The Communication Process
- Media Selection in Cross-Cultural Settings
- Dynamics of Organizational Communication
- Communicating in the Digital Workplace
- Becoming a Better Communicator
- Summary
- Terms to Understand
- Action Learning Exercise
- Ethics Exercise
- Managers-In-Action Video Case Study
- Part 4: Motivating and Leading
- Ch 12: Motivating Job Performance
- Motivation Theories
- Motivation through Job Design
- Motivation through Rewards
- Motivation through Employee Participation and Engagement
- Motivation through Quality-of-Work-Life Programs
- Summary
- Terms to Understand
- Action Learning Exercise
- Ethics Exercise
- Managers-In-Action Video Case Study
- Ch 13: Group Dynamics and Teamwork
- Fundamental Group Dynamics
- Group Development
- Organizational Politics
- Conformity and Groupthink
- Teams, Teamwork, and Trust
- Summary
- Terms to Understand
- Action Learning Exercise
- Ethics Exercise
- Managers-In-Action Video Case Study
- Ch 14: Influence, Power, and Leadership
- Influence Tactics in the Workplace
- Power
- Leadership
- Mentoring
- Behavior Modification
- Summary
- Terms to Understand
- Action Learning Exercise
- Ethics Exercise
- Managers-In-Action Video Case Study
- Ch 15: Change, Conflict, and Negotiation
- Change: Organizational and Individual Perspectives
- Overcoming Resistance to Change
- Making Change Happen
- Managing Conflict
- Negotiating
- Summary
- Terms to Understand
- Action Learning Exercise
- Ethics Exercise
- Managers-In-Action Video Case Study
- Part 5: Organizational Control Processes
- Ch 16: Organizational Control and Quality Improvement
- Fundamentals of Organizational Control
- Crisis Management
- The Quality Challenge
- An Introduction to Total Quality Management (TQM)
- Deming Management
- Summary
- Terms to Understand
- Action Learning Exercise
- Ethics Exercise
- Managers-In-Action Video Case Study
- References
- Indexes
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