Product Details:
- ISBN-10 : 1119320976
- ISBN-13 : 978-1119320975
- Author: Russell
Russell and Taylor’s Operations and Supply Chain Management, 9th Edition is designed to teach students how to analyze processes, ensure quality, create value, and manage the flow of information and products, while creating value along the supply chain in a global environment. Russell and Taylor explain and clearly demonstrate the skills needed to be a successful operations manager. Most importantly, Operations Management, 9th Edition makes the quantitative topics easy for students to understand and the mathematical applications less intimidating. Appropriate for students preparing for careers across functional areas of the business environment, this text provides foundational understanding of both qualitative and quantitative operations management processes.
Table of Content:
- Cover
- WileyPLUS
- Title
- Copyright
- About the Authors
- Preface
- Acknowledgments
- CHAPTER 1 Introduction to Operations and Supply Chain Management
- The Cell Is the Thing
- The Operations Function
- The Evolution of Operations and Supply Chain Management
- Globalization
- Productivity and Competitiveness
- Strategy and Operations
- Primary Task
- Core Competencies
- Order Winners and Order Qualifiers
- Positioning the Firm
- Strategy Deployment
- Operations Strategy
- Organization of This Text
- Learning Objectives of This Course
- Summary
- Key Terms
- Questions
- Problems
- Case Problems
- Case Problem 1.1 Visualize This
- Case Problem 1.2 Whither an MBA at Strutledge?
- Case Problem 1.3 Weighing Options at the Weight Club
- References
- S1 Operational Decision-Making Tools: Decision Analysis
- Decision Analysis With and Without Probabilities
- Summary
- Key Terms
- Key Formulas
- Solved Problems
- Problems
- Case Problems
- References
- CHAPTER 2 Quality Management
- Quality and Value in Smartphones
- What is Quality?
- Quality from the Customer’s Perspective
- Dimensions of Quality for Manufactured Products
- Dimensions of Quality for Services
- Quality from the Producer’s Perspective
- A Final Perspective on Quality
- Quality Management System
- The Evolution of Quality Management
- TQM and QMS
- Quality Tools
- Process Flowcharts
- Cause-and-Effect Diagrams
- Checksheets and Histograms
- Pareto Analysis
- Scatter Diagrams
- Process Control Charts and Statistical Quality Control
- Customers and Employees in Quality Management
- Quality Management in the Supply Chain
- Measuring Customer Satisfaction
- The Role of Employees in Quality Improvement
- Kaizen and Continuous Improvement
- Quality Circles
- Process Improvement Teams
- Quality in Services
- Quality Attributes in Services
- Six Sigma
- The Six Sigma Goal—3.4 DPMO
- The Six Sigma Process
- Improvement Projects
- The Breakthrough Strategy: DMAIC
- Black Belts and Green Belts
- Design for Six Sigma
- Lean Six Sigma
- The Bottom Line—Profitability
- Quality Costs and Productivity
- The Cost of Achieving Good Quality
- The Cost of Poor Quality
- Measuring and Reporting Quality Costs
- The Quality–Cost Relationship
- Productivity
- Measuring Product Yield and Productivity
- The Quality–Productivity Ratio
- Quality Awards
- The Malcolm Baldrige Award
- Other Awards for Quality
- ISO 9000
- Standards
- Certification
- Implications of ISO 9000 for U.S. Companies
- ISO Registrars
- Summary
- Key Terms
- Key Formulas
- Solved Problems
- Questions
- Problems
- Case Problems
- Case Problem 2.1 Designing a Quality-Management Program for the Internet at D4Q
- Case Problem 2.2 Quality Management at State University
- Case Problem 2.3 Quality Problems at the Tech Bookstores
- Case Problem 2.4 Product Yield at Continental Luggage Company
- References
- CHAPTER 3 Statistical Process Control
- Quality Control in Smartphone Manufacturing
- The Basics of Statistical Process Control
- SPC in Quality Management
- Quality Measures: Attributes and Variables
- SPC Applied to Services
- Where to Use Control Charts
- Control Charts
- Control Charts for Attributes
- p-Chart
- c-Chart
- Control Charts for Variables
- Mean (x¯-) Chart
- Range (R-) Chart
- Using X¯- and R-Charts
- Control Chart Patterns
- Sample Size Determination
- SPC with Excel and OM Tools
- Process Capability
- Process Capability Measures
- Process Capability with Excel and OM Tools
- Summary
- Key Terms
- Key Formulas
- Solved Problems
- Questions
- Problems
- Case Problems
- Case Problem 3.1 Quality Control at Rainwater Brewery
- Case Problem 3.2 Quality Control at Grass, Unlimited
- Case Problem 3.3 Improving Service Time at Dave’s Burgers
- References
- S3 Operational Decision-Making Tools: Acceptance Sampling
- Single-Sample Attribute Plan
- Average Outgoing Quality
- Double- and Multiple-Sampling Plans
- Summary
- Key Terms
- Solved Problems
- Questions
- Problems
- CHAPTER 4 Product Design
- Apple’s Fastidious Design Process
- The Design Process
- Idea Generation
- Feasibility Study
- Rapid Prototyping and Concurrent Design
- Form Design
- Functional Design
- Production Design
- Final Design and Process Plans
- Technology in Design
- Collaborative Product Design Systems
- Design Quality Reviews
- Design for Environment
- Green Sourcing
- Green Manufacture
- Green Consumption
- Recycling and Reuse
- Quality Function Deployment
- Design for Robustness
- Summary
- Key Terms
- Key Formulas
- Solved Problems
- Questions
- Problems
- Case Problems
- Case Problem 4.1 Not My Fault
- Case Problem 4.2 Greening Product Design
- Case Problem 4.3 Lean and Mean
- References
- CHAPTER 5 Service Design
- Keep the Music Coming
- The Service Economy
- Characteristics of Services
- The Service Design Process
- The Service‐Process Matrix
- Tools for Service Design
- Service Blueprinting
- Front‐Office and Back‐Office Activities
- Servicescapes
- Quantitative Techniques
- Waiting Line Analysis for Service Improvement
- Elements of Waiting Line Analysis
- Operating Characteristics
- Traditional Cost Relationships in Waiting Line Analysis
- The Psychology of Waiting
- Waiting Line Models
- Multiple‐Server Model
- Summary
- Key Terms
- Key Formulas
- Solved Problems
- Questions
- Problems
- Case Problems
- Case Problem 5.1 Streamlining the Refinancing Process
- Case Problem 5.2 Herding the Patient
- Case Problem 5.3 The College of Business Copy Center
- Case Problem 5.4 Northwoods Backpackers
- References
- CHAPTER 6 Processes and Technology
- From Sand to Silicon to Smartphone
- Process Planning
- Outsourcing
- Process Selection
- Process Selection With Breakeven Analysis
- Process Plans
- Process Analysis
- Process FlowCharts
- Process Innovation
- Steps in Process Innovation
- Technology Decisions
- Financial Justification of Technology
- A Technology Primer
- Summary
- Key Terms
- Key Formulas
- Solved Problems
- Questions
- Problems
- Case Problems
- Case Problem 6.1 A Manager’s Woes
- Case Problem 6.2 Wrong Meds, Again!
- Case Problem 6.3 The DPA Protocol
- References
- CHAPTER 7 Capacity and Facilities Design
- Making Capacity Decisions
- Capacity Planning
- Facilities
- Objectives of Facility Layout
- Basic Layouts
- Process Layouts
- Product Layouts
- Fixed‐Position Layouts
- Designing Process Layouts
- Block Diagramming
- Relationship Diagramming
- Computerized Layout Solutions
- Designing Service Layouts
- Designing Product Layouts
- Line Balancing
- Computerized Line Balancing
- Hybrid Layouts
- Cellular Layouts
- Flexible Manufacturing Systems
- Mixed‐Model Assembly Lines
- Summary
- Key Terms
- Key Formulas
- Solved Problems
- Questions
- Problems
- Case Problems
- Case Problem 7.1 Workout Plus
- Case Problem 7.2 Please Line Up
- Case Problem 7.3 The Grab’n Go Café
- References
- S7 Operational Decision-Making Tools: Acceptance Sampling
- Types of Facilities
- Location Analysis Techniques
- Summary
- Key Terms
- Key Formulas
- Solved Problems
- Questions
- Problems
- Case Problems
- References
- CHAPTER 8 Human Resources
- A Commitment to Worker Sustainability at Apple
- Human Resources and Quality Management
- The Changing Nature of Human Resource Management
- The Assembly Line
- Limitations of Scientific Management
- Employee Motivation
- Contemporary Trends in Human Resource Management
- Job Training
- Cross Training
- Job Enrichment
- Empowerment
- Teams
- Flexible Work Schedules
- Alternative Workplaces and Telecommuting
- Temporary and Part-Time Employees
- Employee Compensation
- Managing Diversity in the Workplace
- Affirmative Action and Equal Opportunity
- Diversity Management Programs
- Global Workforce Diversity and Sustainability Issues
- Job Design
- The Elements of Job Design
- Task Analysis
- Worker Analysis
- Environmental Analysis
- Ergonomics
- Technology and Automation
- Job Analysis
- Process Flowchart
- Worker-Machine Chart
- Motion Study
- Learning Curves
- Learning Curves With Excel and OM Tools
- Summary
- Key Terms
- Key Formulas
- Solved Problems
- Questions
- Problems
- Case Problem
- Case Problem 1.1 Case Problem 8.1 Maury Mills
- References
- S8 Operational Decision-Making Tools: Work Measurement
- Time Studies
- Stopwatch Time Study
- Number of Cycles
- Elemental Time Files
- Predetermined Motion Times
- Work Sampling
- Summary
- Key Terms
- Key Formulas
- Solved Problems
- Questions
- Problems
- Case Problem
- Case Problem S8.1 Measuring Faculty Work Activity at State University
- References
- CHAPTER 9 Project Management
- Sustainable “Cloud” Data Center Projects at Apple
- Project Planning
- Elements of a Project Plan
- Project Return
- The Project Team
- The Project Manager
- Scope Statement
- Work Breakdown Structure
- Responsibility Assignment Matrix
- Project Risk
- Global Cultural and Diversity Issues in Project Management
- Project Scheduling and Control
- The Gantt Chart
- Project Control
- Time Management
- Cost Management
- Quality Management
- Performance Management
- Communication
- Enterprise Project Management
- Agile Project Management
- CPM/PERT
- The Project Network
- AOA Network
- AON Network
- The Critical Path
- Activity Scheduling
- Activity Slack
- Probabilistic Activity Times
- Probabilistic Time Estimates
- CPM/PERT Analysis with OM Tools
- Probabilistic Network Analysis
- Microsoft Project
- Project Crashing and Time-Cost Tradeoff
- Project Crashing
- The General Relationship of Time and Cost
- Summary
- Key Terms
- Key Formulas
- Solved Problems
- Questions
- Problems
- Case Problems
- Case Problem 9.1 The Bloodless Coup Concert
- Case Problem 9.2 Moore Housing Contractors
- References
- CHAPTER 10 Supply Chain Management Strategy and Design
- Smartphone Supply Chain Strategies at Samsung and Apple
- Supply Chains
- Supply Chains for Service Providers
- Value Chains
- The Management of Supply Chains
- Supply Chain Uncertainty and Inventory
- The Bullwhip Effect
- Managing Supply Chain Risk
- Supply Chain Sustainability
- Sustainability and Quality Management
- Information Technology: A Supply Chain Enabler
- Electronic Business
- Electronic Data Interchange
- Bar Codes
- Radio Frequency Identification
- The Internet
- Build-To-Order (BTO)
- Supply Chain Integration
- Supply Chain Management (SCM) Software
- Measuring Supply Chain Performance
- Key Performance Indicators
- Process Control
- SCOR
- Summary
- Key Terms
- Key Formulas
- Solved Problems
- Questions
- Problems
- Case Problem
- 10.1 Case Problem Somerset FurnitureCompany’s Global Supply Chain
- References
- CHAPTER 11 Global Supply Chain Procurement and Distribution
- China and Apple’s Global Supply Chain
- Procurement
- Outsourcing
- E-Procurement
- Spend Analysis
- E-Marketplaces
- E-Auctions
- Distribution
- Speed and Quality
- Internet Companies: Amazon.Com
- Distribution Centers and Warehousing
- Postponement
- Warehouse Management Systems
- Vendor-Managed Inventory
- Collaborative Logistics
- Distribution Outsourcing
- Transportation
- Internet Transportation Exchanges
- The Global Supply Chain
- Obstacles to Global Supply Chain Management
- Duties, Tariffs, and Global Trading Groups
- Landed Cost
- Web-Based International Trade Logistics Systems
- Trends in Globalization for U.S. Companies
- China’s Role in the Global Supply Chain
- Reverse Globalization and Nearshoring
- Security Within Global Supply Chains
- Key Terms
- Questions
- Case Problem
- Case Problem 11.1 Somerset Furniture Company’s Global Supply Chain—Continued
- S11 Operational Decision-Making Tools: Transportation and Transshipment Models
- The Transportation Model
- The Transshipment Model
- Summary
- Key Terms
- Solved Problems
- Problems
- Case Problems
- References
- CHAPTER 12 Forecasting
- Forecasting the Global Smartphone Market
- The Strategic Role of Forecasting in Supply Chain Management
- Supply Chain Management
- Quality Management
- Strategic Planning
- Components of Forecasting Demand
- Time Frame
- Demand Behavior
- Forecasting Methods
- Forecasting Process
- Moving Average
- Weighted Moving Average
- Exponential Smoothing
- Adjusted Exponential Smoothing
- Linear Trend Line
- Seasonal Adjustments
- Forecast Accuracy
- Mean Absolute Deviation
- Cumulative Error
- Forecast Control
- Time Series Forecasting Using Excel
- Forecasting with OM Tools
- Regression Methods
- Linear Regression
- Correlation
- Regression Analysis with Excel
- Multiple Regression with Excel
- Data Mining
- Uses for Data Mining
- Tools of Data Mining
- Summary
- Key Terms
- Solved Problems
- Questions
- Problems
- Case Problems
- Case Problem 12.1 Forecasting at State University
- Case Problem 12.2 The University Bookstore Student Computer Purchase Program
- Case Problem 12.3 Cascades Swim Club
- Case Problem 12.4 Forecasting Passenger Arrivals at the Gotham International Airport
- References
- CHAPTER 13 Inventory Management
- World‐class Inventory Management at Apple
- The Role of Inventory in Supply Chain Management
- The Elements of Inventory Management
- Inventory Control Systems
- Along the Supply Chain: Inventory Management at Zara
- Economic Order Quantity Models
- Along the Supply Chain: Vendor-Managed Inventory (VMI) at Dell
- Quantity Discounts
- Reorder Point
- Along the Supply Chain: Multi-Echelon Inventory Optimization at Procter & Gamble
- Order Quantity for a Periodic Inventory System
- SUMMARY
- Key Terms
- Key Formulas
- Solved Problems
- Questions
- Problems
- Case Problems
- References
- S13 Operational Decision-Making Tools: Simulation
- Monte Carlo Simulation
- Computer Simulation with Excel
- Areas of Simulation Application
- SUMMARY
- Key Terms
- Solved Problems
- Questions
- Problems
- References
- CHAPTER 14 Sales and Operations Planning
- Ramping Up and Down for iPhone Demand
- The Sales and Operations Planning Process
- Strategies for Adjusting Capacity
- Along the Supply Chain: Chevron’s Best Mix
- Along the Supply Chain: Supply and Demand in the Spirits Industry
- Strategies for Managing Demand
- Along the Supply Chain: Disney’s Magic Numbers
- Quantitative Techniques for Aggregate Planning
- The Hierarchical Nature of Planning
- Aggregate Planning for Services
- SUMMARY
- Key Terms
- Solved Problems
- Questions
- Problems
- Case Problems
- References
- S14 Operational Decision-Making Tools: Linear Programming
- Model Formulation
- Graphical Solution Method
- Linear Programming Model Solution
- SUMMARY
- Key Terms
- Solved Problems
- Questions
- Problems
- Case Problems
- References
- CHAPTER 15 Resource Planning
- High Tech Manufacturing Needs ERP
- Material Requirements Planning (MRP)
- Capacity Requirements Planning (CRP)
- Enterprise Resource Planning (ERP)
- Along the Supply Chain: SAP Powers NFL Fantasy Football and the NFL
- Customer Relationship Management (CRM)
- Supply Chain Management (SCM)
- Along the Supply Chain: Roku Runs on NetSuite Product Lifecycle Management (PLM)
- Product Lifecycle Management (PLM)
- Connectivity, Integration, Big Data, and the Cloud
- SUMMARY
- Key Terms
- Solved Problems
- Questions
- Problems
- Case Problems
- References
- CHAPTER 16 Lean Systems
- Lean at Jabil
- The Basic Elements of Lean Production
- Along the Supply Chain: Lean R&D
- Implementing Lean Systems
- Along the Supply Chain: Nike’s Lean Philosophy
- Along the Supply Chain: Kata at La-Z-Boy
- Lean Six Sigma
- Value Stream Mapping (VSM)
- Along the Supply Chain: Lean at Virginia Mason Healthcare Center
- Lean and the Environment
- Lean Services
- SUMMARY
- Key Terms
- Key Formulas
- Questions
- Problems
- Case Problems
- References
- CHAPTER 17 Scheduling
- Scheduling Electronics Production
- Objectives in Scheduling
- Loading
- Along the Supply Chain: Scheduling Major League Baseball Umpires
- Sequencing
- Along the Supply Chain: Solving Tough Scheduling Problems in Healthcare
- Monitoring
- Advanced Planning and Scheduling Systems
- Along the Supply Chain: Analytics at Airbnb
- Theory of Constraints
- Employee Scheduling
- SUMMARY
- Key Terms
- Key Formulas
- Solved Problems
- Questions
- Problems
- Case Problems
- References
- Appendix A: Normal Curve Areas
- Appendix B: Answers to Selected Odd-Numbered Problems
- Index
- EULA
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