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Test Bank for Operations and Supply Chain Management 9th Edition by Russell

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Test Bank for Operations and Supply Chain Management 9th Edition by Russell

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Product Details:

  • ISBN-10 ‏ : ‎ 1119320976
  • ISBN-13 ‏ : ‎ 978-1119320975
  • Author:  Russell

Russell and Taylor’s Operations and Supply Chain Management, 9th Edition is designed to teach students how to analyze processes, ensure quality, create value, and manage the flow of information and products, while creating value along the supply chain in a global environment. Russell and Taylor explain and clearly demonstrate the skills needed to be a successful operations manager. Most importantly, Operations Management, 9th Edition makes the quantitative topics easy for students to understand and the mathematical applications less intimidating. Appropriate for students preparing for careers across functional areas of the business environment, this text provides foundational understanding of both qualitative and quantitative operations management processes.

 

Table of Content:

  1. Cover
  2. WileyPLUS
  3. Title
  4. Copyright
  5. About the Authors
  6. Preface
  7. Acknowledgments
  8. CHAPTER 1 Introduction to Operations and Supply Chain Management
  9. The Cell Is the Thing
  10. The Operations Function
  11. The Evolution of Operations and Supply Chain Management
  12. Globalization
  13. Productivity and Competitiveness
  14. Strategy and Operations
  15. Primary Task
  16. Core Competencies
  17. Order Winners and Order Qualifiers
  18. Positioning the Firm
  19. Strategy Deployment
  20. Operations Strategy
  21. Organization of This Text
  22. Learning Objectives of This Course
  23. Summary
  24. Key Terms
  25. Questions
  26. Problems
  27. Case Problems
  28. Case Problem 1.1 Visualize This
  29. Case Problem 1.2 Whither an MBA at Strutledge?
  30. Case Problem 1.3 Weighing Options at the Weight Club
  31. References
  32. S1 Operational Decision-Making Tools: Decision Analysis
  33. Decision Analysis With and Without Probabilities
  34. Summary
  35. Key Terms
  36. Key Formulas
  37. Solved Problems
  38. Problems
  39. Case Problems
  40. References
  41. CHAPTER 2 Quality Management
  42. Quality and Value in Smartphones
  43. What is Quality?
  44. Quality from the Customer’s Perspective
  45. Dimensions of Quality for Manufactured Products
  46. Dimensions of Quality for Services
  47. Quality from the Producer’s Perspective
  48. A Final Perspective on Quality
  49. Quality Management System
  50. The Evolution of Quality Management
  51. TQM and QMS
  52. Quality Tools
  53. Process Flowcharts
  54. Cause-and-Effect Diagrams
  55. Checksheets and Histograms
  56. Pareto Analysis
  57. Scatter Diagrams
  58. Process Control Charts and Statistical Quality Control
  59. Customers and Employees in Quality Management
  60. Quality Management in the Supply Chain
  61. Measuring Customer Satisfaction
  62. The Role of Employees in Quality Improvement
  63. Kaizen and Continuous Improvement
  64. Quality Circles
  65. Process Improvement Teams
  66. Quality in Services
  67. Quality Attributes in Services
  68. Six Sigma
  69. The Six Sigma Goal—3.4 DPMO
  70. The Six Sigma Process
  71. Improvement Projects
  72. The Breakthrough Strategy: DMAIC
  73. Black Belts and Green Belts
  74. Design for Six Sigma
  75. Lean Six Sigma
  76. The Bottom Line—Profitability
  77. Quality Costs and Productivity
  78. The Cost of Achieving Good Quality
  79. The Cost of Poor Quality
  80. Measuring and Reporting Quality Costs
  81. The Quality–Cost Relationship
  82. Productivity
  83. Measuring Product Yield and Productivity
  84. The Quality–Productivity Ratio
  85. Quality Awards
  86. The Malcolm Baldrige Award
  87. Other Awards for Quality
  88. ISO 9000
  89. Standards
  90. Certification
  91. Implications of ISO 9000 for U.S. Companies
  92. ISO Registrars
  93. Summary
  94. Key Terms
  95. Key Formulas
  96. Solved Problems
  97. Questions
  98. Problems
  99. Case Problems
  100. Case Problem 2.1 Designing a Quality-Management Program for the Internet at D4Q
  101. Case Problem 2.2 Quality Management at State University
  102. Case Problem 2.3 Quality Problems at the Tech Bookstores
  103. Case Problem 2.4 Product Yield at Continental Luggage Company
  104. References
  105. CHAPTER 3 Statistical Process Control
  106. Quality Control in Smartphone Manufacturing
  107. The Basics of Statistical Process Control
  108. SPC in Quality Management
  109. Quality Measures: Attributes and Variables
  110. SPC Applied to Services
  111. Where to Use Control Charts
  112. Control Charts
  113. Control Charts for Attributes
  114. p-Chart
  115. c-Chart
  116. Control Charts for Variables
  117. Mean (x¯-) Chart
  118. Range (R-) Chart
  119. Using X¯- and R-Charts
  120. Control Chart Patterns
  121. Sample Size Determination
  122. SPC with Excel and OM Tools
  123. Process Capability
  124. Process Capability Measures
  125. Process Capability with Excel and OM Tools
  126. Summary
  127. Key Terms
  128. Key Formulas
  129. Solved Problems
  130. Questions
  131. Problems
  132. Case Problems
  133. Case Problem 3.1 Quality Control at Rainwater Brewery
  134. Case Problem 3.2 Quality Control at Grass, Unlimited
  135. Case Problem 3.3 Improving Service Time at Dave’s Burgers
  136. References
  137. S3 Operational Decision-Making Tools: Acceptance Sampling
  138. Single-Sample Attribute Plan
  139. Average Outgoing Quality
  140. Double- and Multiple-Sampling Plans
  141. Summary
  142. Key Terms
  143. Solved Problems
  144. Questions
  145. Problems
  146. CHAPTER 4 Product Design
  147. Apple’s Fastidious Design Process
  148. The Design Process
  149. Idea Generation
  150. Feasibility Study
  151. Rapid Prototyping and Concurrent Design
  152. Form Design
  153. Functional Design
  154. Production Design
  155. Final Design and Process Plans
  156. Technology in Design
  157. Collaborative Product Design Systems
  158. Design Quality Reviews
  159. Design for Environment
  160. Green Sourcing
  161. Green Manufacture
  162. Green Consumption
  163. Recycling and Reuse
  164. Quality Function Deployment
  165. Design for Robustness
  166. Summary
  167. Key Terms
  168. Key Formulas
  169. Solved Problems
  170. Questions
  171. Problems
  172. Case Problems
  173. Case Problem 4.1 Not My Fault
  174. Case Problem 4.2 Greening Product Design
  175. Case Problem 4.3 Lean and Mean
  176. References
  177. CHAPTER 5 Service Design
  178. Keep the Music Coming
  179. The Service Economy
  180. Characteristics of Services
  181. The Service Design Process
  182. The Service‐Process Matrix
  183. Tools for Service Design
  184. Service Blueprinting
  185. Front‐Office and Back‐Office Activities
  186. Servicescapes
  187. Quantitative Techniques
  188. Waiting Line Analysis for Service Improvement
  189. Elements of Waiting Line Analysis
  190. Operating Characteristics
  191. Traditional Cost Relationships in Waiting Line Analysis
  192. The Psychology of Waiting
  193. Waiting Line Models
  194. Multiple‐Server Model
  195. Summary
  196. Key Terms
  197. Key Formulas
  198. Solved Problems
  199. Questions
  200. Problems
  201. Case Problems
  202. Case Problem 5.1 Streamlining the Refinancing Process
  203. Case Problem 5.2 Herding the Patient
  204. Case Problem 5.3 The College of Business Copy Center
  205. Case Problem 5.4 Northwoods Backpackers
  206. References
  207. CHAPTER 6 Processes and Technology
  208. From Sand to Silicon to Smartphone
  209. Process Planning
  210. Outsourcing
  211. Process Selection
  212. Process Selection With Breakeven Analysis
  213. Process Plans
  214. Process Analysis
  215. Process FlowCharts
  216. Process Innovation
  217. Steps in Process Innovation
  218. Technology Decisions
  219. Financial Justification of Technology
  220. A Technology Primer
  221. Summary
  222. Key Terms
  223. Key Formulas
  224. Solved Problems
  225. Questions
  226. Problems
  227. Case Problems
  228. Case Problem 6.1 A Manager’s Woes
  229. Case Problem 6.2 Wrong Meds, Again!
  230. Case Problem 6.3 The DPA Protocol
  231. References
  232. CHAPTER 7 Capacity and Facilities Design
  233. Making Capacity Decisions
  234. Capacity Planning
  235. Facilities
  236. Objectives of Facility Layout
  237. Basic Layouts
  238. Process Layouts
  239. Product Layouts
  240. Fixed‐Position Layouts
  241. Designing Process Layouts
  242. Block Diagramming
  243. Relationship Diagramming
  244. Computerized Layout Solutions
  245. Designing Service Layouts
  246. Designing Product Layouts
  247. Line Balancing
  248. Computerized Line Balancing
  249. Hybrid Layouts
  250. Cellular Layouts
  251. Flexible Manufacturing Systems
  252. Mixed‐Model Assembly Lines
  253. Summary
  254. Key Terms
  255. Key Formulas
  256. Solved Problems
  257. Questions
  258. Problems
  259. Case Problems
  260. Case Problem 7.1 Workout Plus
  261. Case Problem 7.2 Please Line Up
  262. Case Problem 7.3 The Grab’n Go Café
  263. References
  264. S7 Operational Decision-Making Tools: Acceptance Sampling
  265. Types of Facilities
  266. Location Analysis Techniques
  267. Summary
  268. Key Terms
  269. Key Formulas
  270. Solved Problems
  271. Questions
  272. Problems
  273. Case Problems
  274. References
  275. CHAPTER 8 Human Resources
  276. A Commitment to Worker Sustainability at Apple
  277. Human Resources and Quality Management
  278. The Changing Nature of Human Resource Management
  279. The Assembly Line
  280. Limitations of Scientific Management
  281. Employee Motivation
  282. Contemporary Trends in Human Resource Management
  283. Job Training
  284. Cross Training
  285. Job Enrichment
  286. Empowerment
  287. Teams
  288. Flexible Work Schedules
  289. Alternative Workplaces and Telecommuting
  290. Temporary and Part-Time Employees
  291. Employee Compensation
  292. Managing Diversity in the Workplace
  293. Affirmative Action and Equal Opportunity
  294. Diversity Management Programs
  295. Global Workforce Diversity and Sustainability Issues
  296. Job Design
  297. The Elements of Job Design
  298. Task Analysis
  299. Worker Analysis
  300. Environmental Analysis
  301. Ergonomics
  302. Technology and Automation
  303. Job Analysis
  304. Process Flowchart
  305. Worker-Machine Chart
  306. Motion Study
  307. Learning Curves
  308. Learning Curves With Excel and OM Tools
  309. Summary
  310. Key Terms
  311. Key Formulas
  312. Solved Problems
  313. Questions
  314. Problems
  315. Case Problem
  316. Case Problem 1.1 Case Problem 8.1 Maury Mills
  317. References
  318. S8 Operational Decision-Making Tools: Work Measurement
  319. Time Studies
  320. Stopwatch Time Study
  321. Number of Cycles
  322. Elemental Time Files
  323. Predetermined Motion Times
  324. Work Sampling
  325. Summary
  326. Key Terms
  327. Key Formulas
  328. Solved Problems
  329. Questions
  330. Problems
  331. Case Problem
  332. Case Problem S8.1 Measuring Faculty Work Activity at State University
  333. References
  334. CHAPTER 9 Project Management
  335. Sustainable “Cloud” Data Center Projects at Apple
  336. Project Planning
  337. Elements of a Project Plan
  338. Project Return
  339. The Project Team
  340. The Project Manager
  341. Scope Statement
  342. Work Breakdown Structure
  343. Responsibility Assignment Matrix
  344. Project Risk
  345. Global Cultural and Diversity Issues in Project Management
  346. Project Scheduling and Control
  347. The Gantt Chart
  348. Project Control
  349. Time Management
  350. Cost Management
  351. Quality Management
  352. Performance Management
  353. Communication
  354. Enterprise Project Management
  355. Agile Project Management
  356. CPM/PERT
  357. The Project Network
  358. AOA Network
  359. AON Network
  360. The Critical Path
  361. Activity Scheduling
  362. Activity Slack
  363. Probabilistic Activity Times
  364. Probabilistic Time Estimates
  365. CPM/PERT Analysis with OM Tools
  366. Probabilistic Network Analysis
  367. Microsoft Project
  368. Project Crashing and Time-Cost Tradeoff
  369. Project Crashing
  370. The General Relationship of Time and Cost
  371. Summary
  372. Key Terms
  373. Key Formulas
  374. Solved Problems
  375. Questions
  376. Problems
  377. Case Problems
  378. Case Problem 9.1 The Bloodless Coup Concert
  379. Case Problem 9.2 Moore Housing Contractors
  380. References
  381. CHAPTER 10 Supply Chain Management Strategy and Design
  382. Smartphone Supply Chain Strategies at Samsung and Apple
  383. Supply Chains
  384. Supply Chains for Service Providers
  385. Value Chains
  386. The Management of Supply Chains
  387. Supply Chain Uncertainty and Inventory
  388. The Bullwhip Effect
  389. Managing Supply Chain Risk
  390. Supply Chain Sustainability
  391. Sustainability and Quality Management
  392. Information Technology: A Supply Chain Enabler
  393. Electronic Business
  394. Electronic Data Interchange
  395. Bar Codes
  396. Radio Frequency Identification
  397. The Internet
  398. Build-To-Order (BTO)
  399. Supply Chain Integration
  400. Supply Chain Management (SCM) Software
  401. Measuring Supply Chain Performance
  402. Key Performance Indicators
  403. Process Control
  404. SCOR
  405. Summary
  406. Key Terms
  407. Key Formulas
  408. Solved Problems
  409. Questions
  410. Problems
  411. Case Problem
  412. 10.1 Case Problem Somerset FurnitureCompany’s Global Supply Chain
  413. References
  414. CHAPTER 11 Global Supply Chain Procurement and Distribution
  415. China and Apple’s Global Supply Chain
  416. Procurement
  417. Outsourcing
  418. E-Procurement
  419. Spend Analysis
  420. E-Marketplaces
  421. E-Auctions
  422. Distribution
  423. Speed and Quality
  424. Internet Companies: Amazon.Com
  425. Distribution Centers and Warehousing
  426. Postponement
  427. Warehouse Management Systems
  428. Vendor-Managed Inventory
  429. Collaborative Logistics
  430. Distribution Outsourcing
  431. Transportation
  432. Internet Transportation Exchanges
  433. The Global Supply Chain
  434. Obstacles to Global Supply Chain Management
  435. Duties, Tariffs, and Global Trading Groups
  436. Landed Cost
  437. Web-Based International Trade Logistics Systems
  438. Trends in Globalization for U.S. Companies
  439. China’s Role in the Global Supply Chain
  440. Reverse Globalization and Nearshoring
  441. Security Within Global Supply Chains
  442. Key Terms
  443. Questions
  444. Case Problem
  445. Case Problem 11.1 Somerset Furniture Company’s Global Supply Chain—Continued
  446. S11 Operational Decision-Making Tools: Transportation and Transshipment Models
  447. The Transportation Model
  448. The Transshipment Model
  449. Summary
  450. Key Terms
  451. Solved Problems
  452. Problems
  453. Case Problems
  454. References
  455. CHAPTER 12 Forecasting
  456. Forecasting the Global Smartphone Market
  457. The Strategic Role of Forecasting in Supply Chain Management
  458. Supply Chain Management
  459. Quality Management
  460. Strategic Planning
  461. Components of Forecasting Demand
  462. Time Frame
  463. Demand Behavior
  464. Forecasting Methods
  465. Forecasting Process
  466. Moving Average
  467. Weighted Moving Average
  468. Exponential Smoothing
  469. Adjusted Exponential Smoothing
  470. Linear Trend Line
  471. Seasonal Adjustments
  472. Forecast Accuracy
  473. Mean Absolute Deviation
  474. Cumulative Error
  475. Forecast Control
  476. Time Series Forecasting Using Excel
  477. Forecasting with OM Tools
  478. Regression Methods
  479. Linear Regression
  480. Correlation
  481. Regression Analysis with Excel
  482. Multiple Regression with Excel
  483. Data Mining
  484. Uses for Data Mining
  485. Tools of Data Mining
  486. Summary
  487. Key Terms
  488. Solved Problems
  489. Questions
  490. Problems
  491. Case Problems
  492. Case Problem 12.1 Forecasting at State University
  493. Case Problem 12.2 The University Bookstore Student Computer Purchase Program
  494. Case Problem 12.3 Cascades Swim Club
  495. Case Problem 12.4 Forecasting Passenger Arrivals at the Gotham International Airport
  496. References
  497. CHAPTER 13 Inventory Management
  498. World‐class Inventory Management at Apple
  499. The Role of Inventory in Supply Chain Management
  500. The Elements of Inventory Management
  501. Inventory Control Systems
  502. Along the Supply Chain: Inventory Management at Zara
  503. Economic Order Quantity Models
  504. Along the Supply Chain: Vendor-Managed Inventory (VMI) at Dell
  505. Quantity Discounts
  506. Reorder Point
  507. Along the Supply Chain: Multi-Echelon Inventory Optimization at Procter & Gamble
  508. Order Quantity for a Periodic Inventory System
  509. SUMMARY
  510. Key Terms
  511. Key Formulas
  512. Solved Problems
  513. Questions
  514. Problems
  515. Case Problems
  516. References
  517. S13 Operational Decision-Making Tools: Simulation
  518. Monte Carlo Simulation
  519. Computer Simulation with Excel
  520. Areas of Simulation Application
  521. SUMMARY
  522. Key Terms
  523. Solved Problems
  524. Questions
  525. Problems
  526. References
  527. CHAPTER 14 Sales and Operations Planning
  528. Ramping Up and Down for iPhone Demand
  529. The Sales and Operations Planning Process
  530. Strategies for Adjusting Capacity
  531. Along the Supply Chain: Chevron’s Best Mix
  532. Along the Supply Chain: Supply and Demand in the Spirits Industry
  533. Strategies for Managing Demand
  534. Along the Supply Chain: Disney’s Magic Numbers
  535. Quantitative Techniques for Aggregate Planning
  536. The Hierarchical Nature of Planning
  537. Aggregate Planning for Services
  538. SUMMARY
  539. Key Terms
  540. Solved Problems
  541. Questions
  542. Problems
  543. Case Problems
  544. References
  545. S14 Operational Decision-Making Tools: Linear Programming
  546. Model Formulation
  547. Graphical Solution Method
  548. Linear Programming Model Solution
  549. SUMMARY
  550. Key Terms
  551. Solved Problems
  552. Questions
  553. Problems
  554. Case Problems
  555. References
  556. CHAPTER 15 Resource Planning
  557. High Tech Manufacturing Needs ERP
  558. Material Requirements Planning (MRP)
  559. Capacity Requirements Planning (CRP)
  560. Enterprise Resource Planning (ERP)
  561. Along the Supply Chain: SAP Powers NFL Fantasy Football and the NFL
  562. Customer Relationship Management (CRM)
  563. Supply Chain Management (SCM)
  564. Along the Supply Chain: Roku Runs on NetSuite Product Lifecycle Management (PLM)
  565. Product Lifecycle Management (PLM)
  566. Connectivity, Integration, Big Data, and the Cloud
  567. SUMMARY
  568. Key Terms
  569. Solved Problems
  570. Questions
  571. Problems
  572. Case Problems
  573. References
  574. CHAPTER 16 Lean Systems
  575. Lean at Jabil
  576. The Basic Elements of Lean Production
  577. Along the Supply Chain: Lean R&D
  578. Implementing Lean Systems
  579. Along the Supply Chain: Nike’s Lean Philosophy
  580. Along the Supply Chain: Kata at La-Z-Boy
  581. Lean Six Sigma
  582. Value Stream Mapping (VSM)
  583. Along the Supply Chain: Lean at Virginia Mason Healthcare Center
  584. Lean and the Environment
  585. Lean Services
  586. SUMMARY
  587. Key Terms
  588. Key Formulas
  589. Questions
  590. Problems
  591. Case Problems
  592. References
  593. CHAPTER 17 Scheduling
  594. Scheduling Electronics Production
  595. Objectives in Scheduling
  596. Loading
  597. Along the Supply Chain: Scheduling Major League Baseball Umpires
  598. Sequencing
  599. Along the Supply Chain: Solving Tough Scheduling Problems in Healthcare
  600. Monitoring
  601. Advanced Planning and Scheduling Systems
  602. Along the Supply Chain: Analytics at Airbnb
  603. Theory of Constraints
  604. Employee Scheduling
  605. SUMMARY
  606. Key Terms
  607. Key Formulas
  608. Solved Problems
  609. Questions
  610. Problems
  611. Case Problems
  612. References
  613. Appendix A: Normal Curve Areas
  614. Appendix B: Answers to Selected Odd-Numbered Problems
  615. Index
  616. EULA

 

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