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ISBN-10 ‏ : ‎ 1119320976
ISBN-13 ‏ : ‎ 978-1119320975
Author: Russell

Russell and Taylor’s Operations and Supply Chain Management, 9th Edition is designed to teach students how to analyze processes, ensure quality, create value, and manage the flow of information and products, while creating value along the supply chain in a global environment. Russell and Taylor explain and clearly demonstrate the skills needed to be a successful operations manager. Most importantly, Operations Management, 9^th Edition makes the quantitative topics easy for students to understand and the mathematical applications less intimidating. Appropriate for students preparing for careers across functional areas of the business environment, this text provides foundational understanding of both qualitative and quantitative operations management processes.

Table of Content:

Cover
WileyPLUS
Title
Copyright
About the Authors
Preface
Acknowledgments
CHAPTER 1 Introduction to Operations and Supply Chain Management
The Cell Is the Thing
The Operations Function
The Evolution of Operations and Supply Chain Management
Globalization
Productivity and Competitiveness
Strategy and Operations
Primary Task
Core Competencies
Order Winners and Order Qualifiers
Positioning the Firm
Strategy Deployment
Operations Strategy
Organization of This Text
Learning Objectives of This Course
Summary
Key Terms
Questions
Problems
Case Problems
Case Problem 1.1 Visualize This
Case Problem 1.2 Whither an MBA at Strutledge?
Case Problem 1.3 Weighing Options at the Weight Club
References
S1 Operational Decision-Making Tools: Decision Analysis
Decision Analysis With and Without Probabilities
Summary
Key Terms
Key Formulas
Solved Problems
Problems
Case Problems
References
CHAPTER 2 Quality Management
Quality and Value in Smartphones
What is Quality?
Quality from the Customer’s Perspective
Dimensions of Quality for Manufactured Products
Dimensions of Quality for Services
Quality from the Producer’s Perspective
A Final Perspective on Quality
Quality Management System
The Evolution of Quality Management
TQM and QMS
Quality Tools
Process Flowcharts
Cause-and-Effect Diagrams
Checksheets and Histograms
Pareto Analysis
Scatter Diagrams
Process Control Charts and Statistical Quality Control
Customers and Employees in Quality Management
Quality Management in the Supply Chain
Measuring Customer Satisfaction
The Role of Employees in Quality Improvement
Kaizen and Continuous Improvement
Quality Circles
Process Improvement Teams
Quality in Services
Quality Attributes in Services
Six Sigma
The Six Sigma Goal—3.4 DPMO
The Six Sigma Process
Improvement Projects
The Breakthrough Strategy: DMAIC
Black Belts and Green Belts
Design for Six Sigma
Lean Six Sigma
The Bottom Line—Profitability
Quality Costs and Productivity
The Cost of Achieving Good Quality
The Cost of Poor Quality
Measuring and Reporting Quality Costs
The Quality–Cost Relationship
Productivity
Measuring Product Yield and Productivity
The Quality–Productivity Ratio
Quality Awards
The Malcolm Baldrige Award
Other Awards for Quality
ISO 9000
Standards
Certification
Implications of ISO 9000 for U.S. Companies
ISO Registrars
Summary
Key Terms
Key Formulas
Solved Problems
Questions
Problems
Case Problems
Case Problem 2.1 Designing a Quality-Management Program for the Internet at D4Q
Case Problem 2.2 Quality Management at State University
Case Problem 2.3 Quality Problems at the Tech Bookstores
Case Problem 2.4 Product Yield at Continental Luggage Company
References
CHAPTER 3 Statistical Process Control
Quality Control in Smartphone Manufacturing
The Basics of Statistical Process Control
SPC in Quality Management
Quality Measures: Attributes and Variables
SPC Applied to Services
Where to Use Control Charts
Control Charts
Control Charts for Attributes
p-Chart
c-Chart
Control Charts for Variables
Mean (x¯-) Chart
Range (R-) Chart
Using X¯- and R-Charts
Control Chart Patterns
Sample Size Determination
SPC with Excel and OM Tools
Process Capability
Process Capability Measures
Process Capability with Excel and OM Tools
Summary
Key Terms
Key Formulas
Solved Problems
Questions
Problems
Case Problems
Case Problem 3.1 Quality Control at Rainwater Brewery
Case Problem 3.2 Quality Control at Grass, Unlimited
Case Problem 3.3 Improving Service Time at Dave’s Burgers
References
S3 Operational Decision-Making Tools: Acceptance Sampling
Single-Sample Attribute Plan
Average Outgoing Quality
Double- and Multiple-Sampling Plans
Summary
Key Terms
Solved Problems
Questions
Problems
CHAPTER 4 Product Design
Apple’s Fastidious Design Process
The Design Process
Idea Generation
Feasibility Study
Rapid Prototyping and Concurrent Design
Form Design
Functional Design
Production Design
Final Design and Process Plans
Technology in Design
Collaborative Product Design Systems
Design Quality Reviews
Design for Environment
Green Sourcing
Green Manufacture
Green Consumption
Recycling and Reuse
Quality Function Deployment
Design for Robustness
Summary
Key Terms
Key Formulas
Solved Problems
Questions
Problems
Case Problems
Case Problem 4.1 Not My Fault
Case Problem 4.2 Greening Product Design
Case Problem 4.3 Lean and Mean
References
CHAPTER 5 Service Design
Keep the Music Coming
The Service Economy
Characteristics of Services
The Service Design Process
The Service‐Process Matrix
Tools for Service Design
Service Blueprinting
Front‐Office and Back‐Office Activities
Servicescapes
Quantitative Techniques
Waiting Line Analysis for Service Improvement
Elements of Waiting Line Analysis
Operating Characteristics
Traditional Cost Relationships in Waiting Line Analysis
The Psychology of Waiting
Waiting Line Models
Multiple‐Server Model
Summary
Key Terms
Key Formulas
Solved Problems
Questions
Problems
Case Problems
Case Problem 5.1 Streamlining the Refinancing Process
Case Problem 5.2 Herding the Patient
Case Problem 5.3 The College of Business Copy Center
Case Problem 5.4 Northwoods Backpackers
References
CHAPTER 6 Processes and Technology
From Sand to Silicon to Smartphone
Process Planning
Outsourcing
Process Selection
Process Selection With Breakeven Analysis
Process Plans
Process Analysis
Process FlowCharts
Process Innovation
Steps in Process Innovation
Technology Decisions
Financial Justification of Technology
A Technology Primer
Summary
Key Terms
Key Formulas
Solved Problems
Questions
Problems
Case Problems
Case Problem 6.1 A Manager’s Woes
Case Problem 6.2 Wrong Meds, Again!
Case Problem 6.3 The DPA Protocol
References
CHAPTER 7 Capacity and Facilities Design
Making Capacity Decisions
Capacity Planning
Facilities
Objectives of Facility Layout
Basic Layouts
Process Layouts
Product Layouts
Fixed‐Position Layouts
Designing Process Layouts
Block Diagramming
Relationship Diagramming
Computerized Layout Solutions
Designing Service Layouts
Designing Product Layouts
Line Balancing
Computerized Line Balancing
Hybrid Layouts
Cellular Layouts
Flexible Manufacturing Systems
Mixed‐Model Assembly Lines
Summary
Key Terms
Key Formulas
Solved Problems
Questions
Problems
Case Problems
Case Problem 7.1 Workout Plus
Case Problem 7.2 Please Line Up
Case Problem 7.3 The Grab’n Go Café
References
S7 Operational Decision-Making Tools: Acceptance Sampling
Types of Facilities
Location Analysis Techniques
Summary
Key Terms
Key Formulas
Solved Problems
Questions
Problems
Case Problems
References
CHAPTER 8 Human Resources
A Commitment to Worker Sustainability at Apple
Human Resources and Quality Management
The Changing Nature of Human Resource Management
The Assembly Line
Limitations of Scientific Management
Employee Motivation
Contemporary Trends in Human Resource Management
Job Training
Cross Training
Job Enrichment
Empowerment
Teams
Flexible Work Schedules
Alternative Workplaces and Telecommuting
Temporary and Part-Time Employees
Employee Compensation
Managing Diversity in the Workplace
Affirmative Action and Equal Opportunity
Diversity Management Programs
Global Workforce Diversity and Sustainability Issues
Job Design
The Elements of Job Design
Task Analysis
Worker Analysis
Environmental Analysis
Ergonomics
Technology and Automation
Job Analysis
Process Flowchart
Worker-Machine Chart
Motion Study
Learning Curves
Learning Curves With Excel and OM Tools
Summary
Key Terms
Key Formulas
Solved Problems
Questions
Problems
Case Problem
Case Problem 1.1 Case Problem 8.1 Maury Mills
References
S8 Operational Decision-Making Tools: Work Measurement
Time Studies
Stopwatch Time Study
Number of Cycles
Elemental Time Files
Predetermined Motion Times
Work Sampling
Summary
Key Terms
Key Formulas
Solved Problems
Questions
Problems
Case Problem
Case Problem S8.1 Measuring Faculty Work Activity at State University
References
CHAPTER 9 Project Management
Sustainable “Cloud” Data Center Projects at Apple
Project Planning
Elements of a Project Plan
Project Return
The Project Team
The Project Manager
Scope Statement
Work Breakdown Structure
Responsibility Assignment Matrix
Project Risk
Global Cultural and Diversity Issues in Project Management
Project Scheduling and Control
The Gantt Chart
Project Control
Time Management
Cost Management
Quality Management
Performance Management
Communication
Enterprise Project Management
Agile Project Management
CPM/PERT
The Project Network
AOA Network
AON Network
The Critical Path
Activity Scheduling
Activity Slack
Probabilistic Activity Times
Probabilistic Time Estimates
CPM/PERT Analysis with OM Tools
Probabilistic Network Analysis
Microsoft Project
Project Crashing and Time-Cost Tradeoff
Project Crashing
The General Relationship of Time and Cost
Summary
Key Terms
Key Formulas
Solved Problems
Questions
Problems
Case Problems
Case Problem 9.1 The Bloodless Coup Concert
Case Problem 9.2 Moore Housing Contractors
References
CHAPTER 10 Supply Chain Management Strategy and Design
Smartphone Supply Chain Strategies at Samsung and Apple
Supply Chains
Supply Chains for Service Providers
Value Chains
The Management of Supply Chains
Supply Chain Uncertainty and Inventory
The Bullwhip Effect
Managing Supply Chain Risk
Supply Chain Sustainability
Sustainability and Quality Management
Information Technology: A Supply Chain Enabler
Electronic Business
Electronic Data Interchange
Bar Codes
Radio Frequency Identification
The Internet
Build-To-Order (BTO)
Supply Chain Integration
Supply Chain Management (SCM) Software
Measuring Supply Chain Performance
Key Performance Indicators
Process Control
SCOR
Summary
Key Terms
Key Formulas
Solved Problems
Questions
Problems
Case Problem
10.1 Case Problem Somerset FurnitureCompany’s Global Supply Chain
References
CHAPTER 11 Global Supply Chain Procurement and Distribution
China and Apple’s Global Supply Chain
Procurement
Outsourcing
E-Procurement
Spend Analysis
E-Marketplaces
E-Auctions
Distribution
Speed and Quality
Internet Companies: Amazon.Com
Distribution Centers and Warehousing
Postponement
Warehouse Management Systems
Vendor-Managed Inventory
Collaborative Logistics
Distribution Outsourcing
Transportation
Internet Transportation Exchanges
The Global Supply Chain
Obstacles to Global Supply Chain Management
Duties, Tariffs, and Global Trading Groups
Landed Cost
Web-Based International Trade Logistics Systems
Trends in Globalization for U.S. Companies
China’s Role in the Global Supply Chain
Reverse Globalization and Nearshoring
Security Within Global Supply Chains
Key Terms
Questions
Case Problem
Case Problem 11.1 Somerset Furniture Company’s Global Supply Chain—Continued
S11 Operational Decision-Making Tools: Transportation and Transshipment Models
The Transportation Model
The Transshipment Model
Summary
Key Terms
Solved Problems
Problems
Case Problems
References
CHAPTER 12 Forecasting
Forecasting the Global Smartphone Market
The Strategic Role of Forecasting in Supply Chain Management
Supply Chain Management
Quality Management
Strategic Planning
Components of Forecasting Demand
Time Frame
Demand Behavior
Forecasting Methods
Forecasting Process
Moving Average
Weighted Moving Average
Exponential Smoothing
Adjusted Exponential Smoothing
Linear Trend Line
Seasonal Adjustments
Forecast Accuracy
Mean Absolute Deviation
Cumulative Error
Forecast Control
Time Series Forecasting Using Excel
Forecasting with OM Tools
Regression Methods
Linear Regression
Correlation
Regression Analysis with Excel
Multiple Regression with Excel
Data Mining
Uses for Data Mining
Tools of Data Mining
Summary
Key Terms
Solved Problems
Questions
Problems
Case Problems
Case Problem 12.1 Forecasting at State University
Case Problem 12.2 The University Bookstore Student Computer Purchase Program
Case Problem 12.3 Cascades Swim Club
Case Problem 12.4 Forecasting Passenger Arrivals at the Gotham International Airport
References
CHAPTER 13 Inventory Management
World‐class Inventory Management at Apple
The Role of Inventory in Supply Chain Management
The Elements of Inventory Management
Inventory Control Systems
Along the Supply Chain: Inventory Management at Zara
Economic Order Quantity Models
Along the Supply Chain: Vendor-Managed Inventory (VMI) at Dell
Quantity Discounts
Reorder Point
Along the Supply Chain: Multi-Echelon Inventory Optimization at Procter & Gamble
Order Quantity for a Periodic Inventory System
SUMMARY
Key Terms
Key Formulas
Solved Problems
Questions
Problems
Case Problems
References
S13 Operational Decision-Making Tools: Simulation
Monte Carlo Simulation
Computer Simulation with Excel
Areas of Simulation Application
SUMMARY
Key Terms
Solved Problems
Questions
Problems
References
CHAPTER 14 Sales and Operations Planning
Ramping Up and Down for iPhone Demand
The Sales and Operations Planning Process
Strategies for Adjusting Capacity
Along the Supply Chain: Chevron’s Best Mix
Along the Supply Chain: Supply and Demand in the Spirits Industry
Strategies for Managing Demand
Along the Supply Chain: Disney’s Magic Numbers
Quantitative Techniques for Aggregate Planning
The Hierarchical Nature of Planning
Aggregate Planning for Services
SUMMARY
Key Terms
Solved Problems
Questions
Problems
Case Problems
References
S14 Operational Decision-Making Tools: Linear Programming
Model Formulation
Graphical Solution Method
Linear Programming Model Solution
SUMMARY
Key Terms
Solved Problems
Questions
Problems
Case Problems
References
CHAPTER 15 Resource Planning
High Tech Manufacturing Needs ERP
Material Requirements Planning (MRP)
Capacity Requirements Planning (CRP)
Enterprise Resource Planning (ERP)
Along the Supply Chain: SAP Powers NFL Fantasy Football and the NFL
Customer Relationship Management (CRM)
Supply Chain Management (SCM)
Along the Supply Chain: Roku Runs on NetSuite Product Lifecycle Management (PLM)
Product Lifecycle Management (PLM)
Connectivity, Integration, Big Data, and the Cloud
SUMMARY
Key Terms
Solved Problems
Questions
Problems
Case Problems
References
CHAPTER 16 Lean Systems
Lean at Jabil
The Basic Elements of Lean Production
Along the Supply Chain: Lean R&D
Implementing Lean Systems
Along the Supply Chain: Nike’s Lean Philosophy
Along the Supply Chain: Kata at La-Z-Boy
Lean Six Sigma
Value Stream Mapping (VSM)
Along the Supply Chain: Lean at Virginia Mason Healthcare Center
Lean and the Environment
Lean Services
SUMMARY
Key Terms
Key Formulas
Questions
Problems
Case Problems
References
CHAPTER 17 Scheduling
Scheduling Electronics Production
Objectives in Scheduling
Loading
Along the Supply Chain: Scheduling Major League Baseball Umpires
Sequencing
Along the Supply Chain: Solving Tough Scheduling Problems in Healthcare
Monitoring
Advanced Planning and Scheduling Systems
Along the Supply Chain: Analytics at Airbnb
Theory of Constraints
Employee Scheduling
SUMMARY
Key Terms
Key Formulas
Solved Problems
Questions
Problems
Case Problems
References
Appendix A: Normal Curve Areas
Appendix B: Answers to Selected Odd-Numbered Problems
Index
EULA