Test Bank for Operations Management, 5th Edition: Roger Schroeder
Product details:
- ISBN-10 : 0273708473
- ISBN-13 : 978-0273708476
- Author: Nigel Slack, Stuart Chambers and Robert Johnston
How does an organisation …*create and deliver products at lower cost and with higher revenue? *meet the challenges posed by changes in customer preferences, internet-based technologies and global supply networks? *promote creativity, manage knowledge and innovation, and encourage social responsibility in finding solutions to those challenges? The answer is through effective operations management. Managing operations is important, exciting and challenging, and it’s central to successful organisational performance. In this market-leading text, Slack, Chambers and Johnston bring to life their comprehensive, practical and strategic view of operations management with over 100 contemporary and international examples of operations in practice, as well as providing critical commentaries on areas of academic contention and professional debate.Tracking the latest developments in the field, the fifth edition of Operations Management examines issues such as: *Supply-chain planning that enables the fast fashion’ Zara, H&M and Benetton *How information technology helped the city of New Orleans in recovering from Hurricane Katrina *The outsourcing of laptop manufacturing by Apple, Dell and Sony *The greening’ of operations in Hewlett Packard’s recycling programme Improve Your Grade!
Table contents:
- CHAPTER 1: Introduction to Operations Management
- WHAT IS OPERATIONS MANAGEMENT?
- DIFFERENCES BETWEEN MANUFACTURING AND SERVICE ORGANIZATIONS
- OPERATIONS MANAGEMENT DECISIONS
- PLAN OF THIS BOOK
- HISTORICAL DEVELOPMENT
- TODAY’S OM ENVIRONMENT
- OPERATIONS MANAGEMENT IN PRACTICE
- WITHIN OM: HOW IT ALL FITS TOGETHER
- OM ACROSS THE ORGANIZATION
- THE SUPPLY CHAIN LINK
- THE SUSTAINABILITY LINK
- Chapter Highlights
- Key Terms
- Discussion Questions
- CASE: Hightone Electronics, Inc.
- CASE: Creature Care Animal Clinic (A)
- INTERACTIVE CASE Virtual Company: www.wiley.com/college/reid
- INTERNET CHALLENGE: Demonstrating Your Knowledge of OM
- Online Resources
- Selected Bibliography
- CHAPTER 2: Operations Strategy and Competitiveness
- THE ROLE OF OPERATIONS STRATEGY
- DEVELOPING A BUSINESS STRATEGY
- DEVELOPING AN OPERATIONS STRATEGY
- STRATEGIC ROLE OF TECHNOLOGY
- PRODUCTIVITY
- OPERATIONS STRATEGY WITHIN OM: HOW IT ALL FITS TOGETHER
- OPERATIONS STRATEGY ACROSS THE ORGANIZATION
- THE SUPPLY CHAIN LINK
- THE SUSTAINABILITY LINK
- Chapter Highlights
- Key Terms
- Formula Review
- Solved Problems
- Discussion Questions
- Problems
- CASE: Prime Bank of Massachusetts
- CASE: Boseman Oil and Petroleum (BOP)
- INTERACTIVE CASE Virtual Company
- INTERNET CHALLENGE Understanding Strategic Differences
- Online Resources
- Selected Bibliography
- CHAPTER 3: Product Design and Process Selection
- PRODUCT DESIGN
- THE PRODUCT DESIGN PROCESS
- FACTORS IMPACTING PRODUCT DESIGN
- PROCESS SELECTION
- DESIGNING PROCESSES
- PROCESS PERFORMANCE METRICS
- LINKING PRODUCT DESIGN AND PROCESS SELECTION
- TECHNOLOGY DECISIONS
- DESIGNING SERVICES
- PRODUCT DESIGN AND PROCESS SELECTION WITHIN OM: HOW IT ALL FITS TOGETHER
- PRODUCT DESIGN AND PROCESS SELECTION ACROSS THE ORGANIZATION
- THE SUPPLY CHAIN LINK
- THE SUSTAINABILITY LINK
- Chapter Highlights
- Key Terms
- Formula Review
- Solved Problems
- Discussion Questions
- Problems
- CASE: Biddy’s Bakery (BB)
- CASE: Creature Care Animal Clinic (B)
- INTERACTIVE CASE Virtual Company
- INTERNET CHALLENGE Country Comfort Furniture
- Online Resources
- Selected Bibliography
- CHAPTER 4: Supply Chain Management
- WHAT IS A SUPPLY CHAIN?
- COMPONENTS OF A SUPPLY CHAIN FOR A MANUFACTURER
- THE BULLWHIP EFFECT
- SUPPLY CHAINS FOR SERVICE ORGANIZATIONS
- MAJOR ISSUES AFFECTING SUPPLY CHAIN MANAGEMENT
- THE ROLE OF PURCHASING
- SOURCING ISSUES
- SUPPLY CHAIN DISTRIBUTION
- IMPLEMENTING SUPPLY CHAIN MANAGEMENT
- SUPPLY CHAIN PERFORMANCE METRICS
- TRENDS IN SUPPLY CHAIN MANAGEMENT
- SUPPLY CHAIN MANAGEMENT WITHIN OM: HOW IT ALL FITS TOGETHER
- SCM ACROSS THE ORGANIZATION
- THE SUPPLY CHAIN LINK
- THE SUSTAINABILITY LINK
- Chapter Highlights
- Key Terms
- Formula Review
- Solved Problems
- Discussion Questions
- Problems
- CASE: Electronic Pocket Calendars Supply Chain Management Game
- CASE: Supply Chain Management at Durham International Manufacturing Company (DIMCO)
- INTERACTIVE CASE Virtual Company
- INTERNET CHALLENGE Global Shopping
- Online Resources
- Selected Bibliography
- CHAPTER 5: Total Quality Management
- DEFINING QUALITY
- COST OF QUALITY
- THE EVOLUTION OF TOTAL QUALITY MANAGEMENT (TQM)
- THE PHILOSOPHY OF TQM
- QUALITY AWARDS AND STANDARDS
- WHY TQM EFFORTS FAIL
- TOTAL QUALITY MANAGEMENT (TQM) WITHIN OM: HOW IT ALL FITS TOGETHER
- TOTAL QUALITY MANAGEMENT (TQM) ACROSS THE ORGANIZATION
- THE SUPPLY CHAIN LINK
- THE SUSTAINABILITY LINK
- Chapter Highlights
- Key Terms
- Formula Review
- Solved Problems
- Discussion Questions
- Problems
- CASE: Gold Coast Advertising (GCA)
- CASE: Delta Plastics, Inc. (A)
- INTERACTIVE CASE Virtual Company
- INTERNET CHALLENGE Synder Bakeries
- Online Resources
- Selected Bibliography
- CHAPTER 6: Statistical Quality Control
- WHAT IS STATISTICAL QUALITY CONTROL?
- SOURCES OF VARIATION: COMMON AND ASSIGNABLE CAUSES
- DESCRIPTIVE STATISTICS
- STATISTICAL PROCESS CONTROL METHODS
- CONTROL CHARTS FOR VARIABLES
- Using Mean and Range Charts Together
- CONTROL CHARTS FOR ATTRIBUTES
- P -Charts
- PROCESS CAPABILITY
- SIX SIGMA QUALITY
- ACCEPTANCE SAMPLING
- IMPLICATIONS FOR MANAGERS
- STATISTICAL QUALITY CONTROL IN SERVICES
- STATISTICAL QUALITY CONTROL (SQC) WITHIN OM: HOW IT ALL FITS TOGETHER
- STATISTICAL QUALITY CONTROL (SQC) ACROSS THE ORGANIZATION
- THE SUPPLY CHAIN LINK
- THE SUSTAINABILITY LINK
- Chapter Highlights
- Key Terms
- Formula Review
- Solved Problems
- Discussion Questions
- Problems
- CASE: Scharadin Hotels
- CASE: Delta Plastics, Inc. (B)
- INTERACTIVE CASE Virtual Company
- INTERNET CHALLENGE Safe-Air
- Selected Bibliography
- CHAPTER 7: Just-in-Time and Lean Systems
- THE PHILOSOPHY OF JIT
- ELEMENTS OF JIT
- JUST-IN-TIME MANUFACTURING
- TOTAL QUALITY MANAGEMENT
- RESPECT FOR PEOPLE
- BENEFITS OF JIT
- IMPLEMENTING JIT
- JIT IN SERVICES
- JIT AND LEAN SYSTEMS WITHIN OM: HOW IT ALL FITS TOGETHER
- JIT AND LEAN SYSTEMS ACROSS THE ORGANIZATION
- THE SUPPLY CHAIN LINK
- THE SUSTAINABILITY LINK
- Chapter Highlights
- Key Terms
- Formula Review
- Solved Problems
- Discussion Questions
- Problems
- CASE: Katz Carpeting
- CASE: Dixon Audio Systems
- INTERACTIVE CASE Virtual Company
- INTERNET CHALLENGE Truck-Fleet, Inc.
- Online Resources
- Selected Bibliography
- CHAPTER 8: Forecasting
- PRINCIPLES OF FORECASTING
- STEPS IN THE FORECASTING PROCESS
- TYPES OF FORECASTING METHODS
- TIME SERIES MODELS
- CAUSAL MODELS
- MEASURING FORECAST ACCURACY
- SELECTING THE RIGHT FORECASTING MODEL
- FORECASTING SOFTWARE
- FOCUS FORECASTING
- COMBINING FORECASTS
- COLLABORATIVE PLANNING, FORECASTING, AND REPLENISHMENT (CPFR)
- FORECASTING WITHIN OM: HOW IT ALL FITS TOGETHER
- FORECASTING ACROSS THE ORGANIZATION
- THE SUPPLY CHAIN LINK
- THE SUSTAINABILITY LINK
- Chapter Highlights
- Key Terms
- Formula Review
- Solved Problems
- Discussion Questions
- Problems
- CASE: Bram-Wear
- CASE: The Emergency Room (ER) at Northwest General (A)
- INTERACTIVE CASE Virtual Company
- INTERNET CHALLENGE On-line Data Access
- Online Resources
- Selected Bibliography
- CHAPTER 9: Capacity Planning and Facility Location
- CAPACITY PLANNING
- MAKING CAPACITY PLANNING DECISIONS
- Develop Capacity Alternatives
- DECISION TREES
- LOCATION ANALYSIS
- MAKING LOCATION DECISIONS
- CAPACITY PLANNING AND FACILITY LOCATION WITHIN OM: HOW IT ALL FITS TOGETHER
- CAPACITY PLANNING AND FACILITY LOCATION ACROSS THE ORGANIZATION
- THE SUPPLY CHAIN LINK
- THE SUSTAINABILITY LINK
- Chapter Highlights
- Key Terms
- Formula Review
- Solved Problems
- Discussion Questions
- Problems
- CASE: Data Tech, Inc.
- CASE: The Emergency Room (ER) at Northwest General (B)
- INTERACTIVE CASE Virtual Company
- INTERNET CHALLENGE EDS Office Supplies, Inc.
- Online Resources
- Selected Bibliography
- CHAPTER 10: Facility Layout
- WHAT IS LAYOUT PLANNING?
- TYPES OF LAYOUTS
- DESIGNING PROCESS LAYOUTS
- Step 2: Develop a Block Plan
- SPECIAL CASES OF PROCESS LAYOUT
- DESIGNING PRODUCT LAYOUTS
- GROUP TECHNOLOGY (CELL) LAYOUTS
- FACILITY LAYOUT WITHIN OM: HOW IT ALL FITS TOGETHER
- FACILITY LAYOUT ACROSS THE ORGANIZATION
- THE SUPPLY CHAIN LINK
- THE SUSTAINABILITY LINK
- Chapter Highlights
- Key Terms
- Formula Review
- Solved Problems
- Discussion Questions
- Problems
- CASE: Sawhill Athletic Club (A)
- CASE: Sawhill Athletic Club (B)
- INTERACTIVE CASE Virtual Company
- INTERNET CHALLENGE DJ and Associates, Inc.
- Online Resources
- Selected Bibliography
- CHAPTER 11: Work System Design
- DESIGNING A WORK SYSTEM
- JOB DESIGN
- METHODS ANALYSIS
- THE WORK ENVIRONMENT
- WORK MEASUREMENT
- COMPENSATION
- LEARNING CURVES
- WORK SYSTEM DESIGN WITHIN OM: HOW IT ALL FITS TOGETHER
- WORK SYSTEM DESIGN ACROSS THE ORGANIZATION
- THE SUPPLY CHAIN LINK
- THE SUSTAINABILITY LINK
- Chapter Highlights
- Key Terms
- Formula Review
- Discussion Questions
- Problems
- CASE: The Navigator III
- CASE: Northeast State University
- INTERACTIVE CASE Virtual Company
- INTERNET CHALLENGE E-Commerce Job Design
- Online Resources
- Selected Bibliography
- CHAPTER 12: Inventory Management
- TYPES OF INVENTORY
- HOW COMPANIES USE THEIR INVENTORY
- OBJECTIVES OF INVENTORY MANAGEMENT
- RELEVANT INVENTORY COSTS
- ABC INVENTORY CLASSIFICATION
- INVENTORY RECORD ACCURACY
- INVENTORY IN SERVICE ORGANIZATIONS
- DETERMINING ORDER QUANTITIES
- MATHEMATICAL MODELS FOR DETERMINING ORDER QUANTITY
- WHY COMPANIES DON’T ALWAYS USE THE OPTIMAL ORDER QUANTITY
- JUSTIFYING SMALLER ORDER QUANTITIES
- DETERMINING SAFETY STOCK LEVELS
- PERIODIC REVIEW SYSTEM
- THE SINGLE-PERIOD INVENTORY MODEL
- INVENTORY MANAGEMENT WITHIN OM: HOW IT ALL FITS TOGETHER
- INVENTORY MANAGEMENT ACROSS THE ORGANIZATION
- THE SUPPLY CHAIN LINK
- THE SUSTAINABILITY LINK
- Chapter Highlights
- Key Terms
- Formula Review
- Solved Problems
- Discussion Questions
- Problems
- CASE: FabQual Ltd.
- CASE: Kayaks!Incorporated
- INTERACTIVE CASE Virtual Company
- INTERNET CHALLENGE Community Fund-Raiser (A)
- Online Resources
- Selected Bibliography
- CHAPTER 13: Aggregate Planning
- THE ROLE OF AGGREGATE PLANNING
- TYPES OF AGGREGATE PLANS
- AGGREGATE PLANNING OPTIONS
- EVALUATING THE CURRENT SITUATION
- DEVELOPING THE AGGREGATE PLAN
- AGGREGATE PLANS FOR COMPANIES WITH TANGIBLE PRODUCTS
- AGGREGATE PLANS FOR SERVICE COMPANIES WITH NONTANGIBLE PRODUCTS
- AGGREGATE PLANNING WITHIN OM: HOW IT ALL FITS TOGETHER
- AGGREGATE PLANNING ACROSS THE ORGANIZATION
- THE SUPPLY CHAIN LINK
- THE SUSTAINABILITY LINK
- Chapter Highlights
- Key Terms
- Solved Problems
- Discussion Questions
- Problems
- CASE: Newmarket International Manufacturing Company (A)
- CASE: JPC, Inc.: Kitchen Countertops Manufacturer
- INTERACTIVE CASE Virtual Company
- INTERNET CHALLENGE Cruising
- Online Resources
- Selected Bibliography
- CHAPTER 14: Resource Planning
- ENTERPRISE RESOURCE PLANNING
- THE EVOLUTION OF ERP
- THE BENEFITS OF ERP
- THE COST OF ERP SYSTEMS
- MATERIAL PLANNING SYSTEMS
- AN OVERVIEW OF MRP
- TYPES OF DEMAND
- OBJECTIVES OF MRP
- MRP INPUTS
- THE MRP EXPLOSION PROCESS
- ACTION NOTICES
- COMPARISON OF LOT SIZE RULES
- THE ROLE OF CAPACITY REQUIREMENTS PLANNING (CRP)
- RESOURCE PLANNING WITHIN OM: HOW IT ALL FITS TOGETHER
- RESOURCE PLANNING ACROSS THE ORGANIZATION
- THE SUPPLY CHAIN LINK
- THE SUSTAINABILITY LINK
- Chapter Highlights
- Key Terms
- Formula Review
- Discussion Questions
- Problems
- CASE: Newmarket International Manufacturing Company (B)
- CASE: Desserts by J.B.
- INTERACTIVE CASE Virtual Company
- INTERNET CHALLENGE The Gourmet Dinner
- Online Resources
- Selected Bibliography
- CHAPTER 15: Scheduling
- SCHEDULING OPERATIONS
- HIGH-VOLUME OPERATIONS
- LOW-VOLUME OPERATIONS
- SCHEDULING WORK
- HOW TO SEQUENCE JOBS
- COMPARING PRIORITY RULES
- SEQUENCING JOBS THROUGH TWO WORK CENTERS
- SCHEDULING BOTTLENECKS
- THEORY OF CONSTRAINTS
- SCHEDULING FOR SERVICE ORGANIZATIONS
- DEVELOPING A WORKFORCE SCHEDULE
- SCHEDULING WITHIN OM: PUTTING IT ALL TOGETHER
- SCHEDULING ACROSS THE ORGANIZATION
- THE SUPPLY CHAIN LINK
- THE SUSTAINABILITY LINK
- Chapter Highlights
- Key Terms
- Formula Review
- Solved Problems (See student companion site for Excel template.)
- Discussion Questions
- Problems
- CASE: Air Traffic Controller School (ATCS)
- CASE: Scheduling at Red, White, and Blue Fireworks Company
- INTERACTIVE CASE Virtual Company www.wiley.com/college/reid
- INTERNET CHALLENGE Batter Up
- Online Resources
- Selected Bibliography
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