Test Bank for Organizational Behavior 14th Edition by Robbins

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Product details:

• ISBN-10 ‏ : ‎ 0136124011
• ISBN-13 ‏ : ‎ 978-0136124016
• Author: Stephen P. Robbins; Timothy Judge

A clear writing style, cutting-edge content, and compelling pedagogy.

Robbins/Judge provides the research you want, in the language you can understand. The fourteenth edition continues its tradition of making current, relevant research come alive for readers.

Table of contents:

Part 1 Understanding Yourself and Others

1 What Is Organizational Behavior?

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Learning Objectives

Management and Organizational Behavior

Organizational Behavior (OB) Defined

Effective versus Successful Managerial Activities

Complementing Intuition with Systematic Study

Big Data

Current Usage

New Trends

Limitations

Disciplines That Contribute to the OB Field

Psychology

Social Psychology

Sociology

Anthropology

There are Few Absolutes in OB

Challenges and Opportunities for OB

Continuing Globalization

Working with People from Different Cultures

Adapting to Differing Cultural and Regulatory Norms

Workforce Demographics

Workforce Diversity

Social Media

Employee Well-Being at Work

Positive Work Environment

Ethical Behavior

Coming Attractions: Developing An OB Model

Overview

Inputs

Processes

Outcomes

Attitudes and Stress

Task Performance

Organizational Citizenship Behavior (OCB)

Withdrawal Behavior

Group Cohesion

Group Functioning

Productivity

Survival

Summary

Implications for Managers

Multicultural Awareness Scale

2 Diversity in Organizations

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Learning Objectives

Diversity

Demographic Characteristics

Levels of Diversity

Discrimination

Stereotype Threat

Discrimination in the Workplace

Biographical Characteristics

Age

Age and Job Performance

Age and Job Satisfaction

Sex

Race and Ethnicity

Disabilities

Scope of Disabilities

Disabilities and Outcomes

Hidden Disabilities

Other Differentiating Characteristics

Religion

Sexual Orientation and Gender Identity

Sexual Orientation Laws

Organizational Policies on Sexual Orientation

Cultural Identity

Ability

Intellectual Abilities

Dimensions of Intellectual Ability

The Wonderlic Intellectual Ability Test

Intellectual Ability and Job Satisfaction

Physical Abilities

Implementing Diversity Management Strategies

Attracting, Selecting, Developing, and Retaining Diverse Employees

Diversity in Groups

Diversity Programs

Summary

Implications for Managers

Intercultural Sensitivity Scale

3 Attitudes and Job Satisfaction

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Learning Objectives

Attitudes

Attitudes and Behavior

Job Attitudes

Job Satisfaction and Job Involvement

Organizational Commitment

Perceived Organizational Support

Employee Engagement

Measuring Job Satisfaction

Approaches to Measurement

Measured Job Satisfaction Levels

What Causes Job Satisfaction?

Job Conditions

Personality

Pay

Corporate Social Responsibility (CSR)

Outcomes of Job Satisfaction

Job Performance

Organizational Citizenship Behavior (OCB)

Customer Satisfaction

Life Satisfaction

The Impact of Job Dissatisfaction

Counterproductive Work Behavior (CWB)

Absenteeism

Turnover

Understanding the Impact

Summary

Implications for Managers

Core Self-Evaluation (CSE) Scale

4 Emotions and Moods

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Learning Objectives

What are Emotions and Moods?

The Basic Emotions

Moral Emotions

The Basic Moods: Positive and Negative Affect

Experiencing Moods and Emotions

The Function of Emotions

Do Emotions Make Us Irrational?

Do Emotions Make Us Ethical?

Sources of Emotions and Moods

Personality

Time of Day

Day of the Week

Weather

Stress

Sleep

Exercise

Age

Sex

Emotional Labor

Controlling Emotional Displays

Emotional Dissonance and Mindfulness

Affective Events Theory

Emotional Intelligence

Emotion Regulation

Emotion Regulation Influences and Outcomes

Emotion Regulation Techniques

Ethics of Emotion Regulation

OB Applications of Emotions and Moods

Selection

Decision Making

Creativity

Motivation

Leadership

Customer Service

Job Attitudes

Deviant Workplace Behaviors

Safety and Injury at Work

Summary

Implications for Managers

Emotional Intelligence Assessment

5 Personality and Values

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Learning Objectives

Personality

What Is Personality?

Defining Personality

Assessing Personality

Measuring Results

Culture and Ratings

Self-Reports and Observer-Ratings

Personality Determinants

Personality Frameworks

The Myers-Briggs Type Indicator

The Big Five Personality Model

How Do the Big Five Traits Predict Behavior at Work?

Conscientiousness at Work

Emotional Stability at Work

Extraversion at Work

Openness at Work

Agreeableness at Work

The Dark Triad

Machiavellianism

Narcissism

Psychopathy

Other Traits

Other Personality Attributes Relevant to OB

Core Self-Evaluation (CSE)

Self-Monitoring

Proactive Personality

Personality and Situations

Situation Strength Theory

Components of Situation Strength

Organizational Situations

Trait Activation Theory

Values

Terminal versus Instrumental Values

Generational Values

Linking an Individual’S Personality and Values to the Workplace

Person–Job Fit

Person–Organization Fit

Other Dimensions of Fit

Cultural Values

Hofstede’s Framework

The GLOBE Framework

Comparison of Hofstede’s Framework and the GLOBE Framework

Summary

Implications for Managers

Personality Style Indicator

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