Test Bank for Supervisory Management, 10th Edition, Donald C. Mosley, Don C. Mosley Jr. Paul H. Pietri

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Product details:

• ISBN-10 ‏ : ‎ 0357033922
• ISBN-13 ‏ : ‎ 978-0357033920
• Author: Donald C. Mosley; Paul Pietri

PRODUCT ONLY AVAILABLE WITHIN CENGAGE UNLIMITED. SUPERVISORY MANAGEMENT inspires students–emphasizing the positive approach of working cooperatively WITH people to develop and empower them to better perform in their working roles.

Table of contents:

1. Chapter 1: Supervisory Management Roles and Challenges
2. Preview
3. The Need for Management
4. What Do Managers Do?
5. Skills Required for Effective Management
6. The Transition: Where Supervisors Come From
7. Supervisory Relationships
8. The Emerging Position of Supervisory Managers
9. Some Current Trends Challenging Supervisors
10. Final Note: The Supervisor and Leading
11. Chapter 2: Fundamentals of Planning
12. Preview
13. Some Important Points about Planning
14. Planning Differs at Different Management Levels
15. Importance of Setting Objectives
16. Types of Plans
17. Chapter 3: Decision Making, Problem Solving, and Ethics
18. Preview
19. Role of Decision Making in Supervisory Management
20. What Is Decision Making?
21. How to Make Decisions
22. Approaches to Decision Making and Problem Solving
23. The Concept of Synergy and Some Processes of Creative Problem Solving
24. Ethical Considerations Play a Part
25. Chapter 4: Fundamentals of Organizing
26. Preview
27. The Four Stages in Growth of an Organization
28. Departmentalization
29. Two Important Organizing Principles
30. Relationships between Line and Staff
31. Decentralization versus Centralization
32. Downsizing
33. Contemporary Organizational Perspectives
34. Management Philosophy, Strategy, and Organization
35. Chapter 5: Delegating Authority and Empowering Employees
36. Preview
37. Concepts and Definitions
38. Decentralization
39. The Role of Authority
40. The Role of Power
41. The Role of Empowerment
42. Why Leaders Fail to Delegate
43. Achieving Effective Delegation and Empowerment
44. Seven Habits of Unsuccessful Executives
45. Chapter 6: Communication
46. Preview
47. What Is Communication?
48. Electronic Communication Technology
49. Importance of Nonverbal Messages
50. Flows of Communication
51. Barriers to Effective Supervisory Communication
52. Improving Supervisory Communications
53. Chapter 7: Motivation
54. Preview
55. Motivation: Some Fundamentals of Understanding Human Behavior
56. Levels of Motivation
57. Maslow’s Hierarchy of Needs Theory
58. Herzberg’s Theory
59. Other Motivation Theories
60. Motivating through Job Design: The Job Characteristics Model
61. The Different Generations: Some Insights for Motivation
62. Lessons from the Theories: Five Steps to Motivating Employees
63. Chapter 8: Leadership
64. Preview
65. Leadership: What Is It All About?
66. Developmental Leadership
67. Transformational and Transactional Leadership
68. Servant Leadership
69. Core Leadership Functions
70. Emotional Intelligence
71. Chapter 9: Group Development and Team Building
72. Preview
73. Forces Causing Change
74. Importance of Work Groups
75. Different Approaches to Team Building
76. Chapter 10: Meetings and Facilitation Skills
77. Preview
78. The Changing Technology of Meetings
79. Purposes of Meetings
80. Approaches Used at Meetings
81. Advantages and Disadvantages of Meetings
82. Making Meetings Effective
83. What Is Group Facilitation?
84. Leadership Strategies

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