Part I: THE WORKPLACE AND YOU. 1. Entering the Workforce. 2. Becoming a Professional. 3. Managing and Organizing Yourself. Part II: THE WORKPLACE ENVIRONMENT. 4. Working Ethically. 5. Understanding the Workplace Team. 6. Developing Customer Focus. Part III: COMMUNICATION—THE KEY TO SUCCESS. 7. Improving Communication Skills. 8. Communicating with Technology. 9. Developing Presentation Skills. 10. Planning Meetings and Events. Part IV: RECORDS MANAGEMENT, TRAVEL, AND FINANCES. 11. Managing Physical Records. 12. Managing Electronic Records and Mail. 13. Coordinating Business Travel. 14. Understanding Financial Documents. Part V: CAREER SUCCESS. 15. Seeking Employment. 16. Leading with Confidence. Reference Guide. Glossary.

the administrative professional technology and procedures 15th edition

the administrative professional technology & procedures

administrative professional technology

the administrative professional

the administrative professional technology & procedures 15th edition