Test Bank for Training in Interpersonal Skills TIPS for Managing People at Work 6th Edition: Stephen P. Robbins

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Product details:

• ISBN-10 ‏ : ‎ 0132551748
• ISBN-13 ‏ : ‎ 978-0132551748
• Author: Stephen Robbins; Philip Hunsaker

An applied approach to developing and practicing interpersonal skills.

By developing and practicing the material in Training in Interpersonal Skills, readers can learn how to build productive relationships for any situation. This text also helps readers master the skills necessary for personal and organizational effectiveness such as self-management, communication, teaming, and problem solving.

The sixth edition includes several new pedagogical tools–such as self-assessment quizzes, exercises, cases, etc.–and information on the importance and usage of social networking.

Table of Contents:

Brief Contents Part I: Self-Awareness Chapter 1. Skills: An Introduction Chapter 2. Self-Awareness: A Point of Departure Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning Chapter 4. Applying Emotional Intelligence Part II: Communicating Chapter 5. Sending Interpersonal Messages Chapter 6. Listening and Reading Nonverbal Messages Chapter 7. Providing Feedback Chapter 8. Communicating Across Cultures Part III: Motivating Chapter 9. Goal Setting Chapter 10. Coaching, Counseling, and Mentoring Chapter 11. Empowering People Through Delegation Part IV: Leading Chapter 12. Politicking Chapter 13. Persuading Chapter 14. Applying Leadership Style Chapter 15. Managing Change Part V: Teaming Chapter 16. Facilitating Teamwork Chapter 17. Valuing Diversity Part VI: Problem Solving Chapter 18. Ethical Decision Making Chapter 19. Creative Problem Solving Chapter 20. Resolving Conflicts Chapter 21. Negotiating Part VII: Integrating Exercises

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